ComplaintsforTax Relief Advocates

• Initial Complaint

  08/12/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I hired TRA a year ago. Nothing has been done to stop the levys.All they have done is collect the documents from me and provide them to the **** Same thing Ive done twice already by myself. The ** is continuing to levy and reach out to my customers. TRA hasnt done anything to try and prevent this from happening. Save your money . I signed up with the understanding they werent going to try and settle with the **. This is not the case. They havent done anything that I havent already done twice.

  

  Business response

  08/16/2024

  Dear *******,
  
  We can confirm that you have spoken with a member of our management team who clarified that we are fulfilling our responsibilities and properly handling your case. We understand that additional documentation requests from the *** and the need for timely responses can be stressful. While we strive to manage all aspects of the process efficiently, the timelines and requirements are ultimately set by the ***.
  
  We apologize for any confusion or inconvenience this may have caused. Please be aware that delays in receiving the requested documentation can impact our ability to effectively advocate on your behalf. We have made significant progress on your file and are nearing a resolution.
  
  Thank you for your cooperation and patience throughout this process.
  
  Sincerely,
  Client Relations Team

• Initial Complaint

  08/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My relationship with this company began by me inquiring about their services and began a daily barrage of more than 8-10 phone calls/texts per day. When I finally spoke to ****, the process was explained to me in such terms that it seemed like a good program. Once I paid them $795 and they looked into my finances, they informed me that the process would take more than 18 months and cost over $15,000. They never said that it would cost that much or take that long. When I had questions I was belittled and told I needed to speak to someone asap. I explained to **** that I work FT and couldnt just jump on a call. I was made to feel like a child when he said, Im in ********** and youre in ***** dont have time to jump on a call at anytime?!?! He wanted me to call them at 9pm or later. After multiple phone calls and texts I decided to terminate my relationship with TRA as I felt they werent truthful with me. They also were extremely rude when I told them that and would not even consider giving me a refund that I had paid. I feel that $795 for them to make a phone call to the *** is a little excessive.

  

  Business response

  08/13/2024

  Hello ********,
  
  We have confirmed that this matter has been fully addressed and resolved. If you have any further questions, please feel free to contact us directly.
  
  All the best,
  Client Relations Team

  Customer response

  08/14/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************************
  
   
  

• Initial Complaint

  08/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  AFTER ENTERING TO AN AGREEMENT, SIGNING A CONTRACT, I CANNOT GET ANYONE TO CALL ME BACK NOR TEXT ME TO ANSWER THE QUESTIONS I HAVE. COMMITMENTS HAVE BEEN MADE BY TRA TO ME, HOWEVER, NONE OF THEM HAVE BEEN FULFILLED. I HAVE LEFT NUMEROUS PHONE MESSAGES ASKING FOR CONTACT, NONE HAVE CALLED. THEY TOOK MY MONEY AND RAN.

  

  Business response

  08/13/2024

  Dear ******, 
  
  We would like to confirm that you are in direct contact with our team, and we are diligently collaborating with you to move forward with your case. Should you have any additional questions, please do not hesitate to reach out.
  
  Best regards,  
  Client Relations Team
  

• Initial Complaint

  08/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Paid to reduce amount of taxes owed for 2023. They came back an offer that lower my taxes but with their additional fee which they did not disclose up front came out to cost almost exactly what I originally owed the **** I brought this to their attention and they person I was working with said they would talk to someone about it and would call me back but never did. I tried several times to reach them and get them to call me back with some news but all I got was another, " I' ll call you back". Of course nobody would ever call me back. I had a deadline to pay the *** and after months I had no choice but, to pay the full amount the *** wanted. They have a money back guarantee to significantly reduce the amount of my taxes owed or my money back. They will not respond to my calls or give my money back. I want my money back.

  

  Business response

  08/15/2024

  Hello *****,
  
  Thank you for bringing this matter to our attention. We confirm that you have spoken with a member of our management team regarding your case, and your concerns have been addressed and resolved.
  
  If you have any further questions or need additional assistance, please contact us directly at ************************.
  
  We appreciate your cooperation throughout this process.
  
  Sincerely,  
  Client Relations Team

• Initial Complaint

  08/03/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Tax relief advocate *************************** promised. PROMISED to help Me drop 90% of the ****** I owe ***. I expressed multiple times that I did not want to go through another process as this is my 3rd company promising to help (tax hardship, optima tax relief) I even said it's the same thing u charge me thousands for a retainer but nothing happens, same stuff. ******* promised that what she is doing will be different and guaranteed she can get it down. But I had to pay her almost 9k. I literally had to take a loan out to pay them. I expresses how important this was due to the fact the *** is now after my house. .. I've done all asked of me. And I have yet to hear back from anyone. I've called off multiple numbers and I can not get ahold of her or anyone. . Main number ********************** Text/fax ************ Mailing address ********************************************************************. Please contact me for any more information. ************. Or ********************

  

  Business response

  08/07/2024

  Dear *****,
  
  A member of our team has been in touch with you, and we value the chance to discuss your concerns and update you on your case status. We sincerely apologize for any inconvenience caused and prioritize prompt communication. Should you have any additional questions or concerns, please feel free to contact us directly.
  
  Best regards,
  Client Relations Team

• Initial Complaint

  07/25/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I hired Tax Relief Advocates to settle my tax debt. They immediately ghosted me. My guy in charge of my case wouldnt return phone calls. I finally asked for a refund, which I was told would be immediately done, it was not. They also assured me no more drafts would be taken out of my account only to find they charged it basically right away. Called back and was literally hung up on

  

  Business response

  08/02/2024

  Hello ******,
  
  We want to confirm that you have spoken with a member of our management team about your concerns and that everything has been resolved satisfactorily. We thank you for your cooperation throughout this process.
  
  Best regards,
  Client Relations Team
  

• Initial Complaint

  07/24/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Complaint taken over phone by BBB representative BBB Consumer saw ad for business on *** in December 2023. Consumer contacted the business. He owes $14,000 in federal taxes from 2018 to 2021. The business guaranteed they could lower the payment amount to between $2,000 to $3,000. He provided the business with the requested documents. They set him up with a finance company called ************ for a $3375.00 loan. He paid $175 to Tax Processing Solutions and $375 to ************ in December to get things started. He was told by a rep at Tax Processing that he could stop making payments to the *** once he got the loan. He then spoke to a manager at Tax Processing who told him she would still have to make payments to the *** until it was resolved. He decided to cancel with both companies. ************ paid Tax Processing anyway. Tax Processing never did any work for the consumer. ************ sent the consumer to collections and told the consumer they would settle for $1350.00. This is having a negative impact on his credit score.

  

  Business response

  08/02/2024

  We wish to discuss this matter with the client. Our team has diligently attempted to contact the client through both phone and email to address his situation and offer further assistance, but unfortunately, these efforts have not yielded a response. We have sent a detailed email and voicemail to the client, which includes our team's specific contact details. We remain optimistic for a prompt reply to facilitate effective support for the client. We anticipate hearing back from the client as soon as possible, and if we do not, we will initiate another follow-up phone call.
  

• Initial Complaint

  07/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I signed up with this business earlier this year, they claimed to be able to help me with my taxes.The moment I paid the full amount of $1,500 to them, they became completely unresponsive.Then told me: "Sorry, we can't help you, unless you spend thousands more with us"I asked for a refund of the money I had spent with them. As they had done ZERO work.Now they're stonewalling, always telling me: "Yes, refund has been submitted to the right channels", and then I don't hear from them for months.They're frauds, and I need my money back,

  

  Business response

  08/02/2024

  Hello ********,
  
  We take your concerns very seriously and are committed to resolving them swiftly. Our team has sent you a refund request form, and we will process your request as soon as we receive it. If you have any additional questions or need further assistance, please don't hesitate to reach out directlywe're here to help.
  
  Sincerely,
  Client Relations Team
  

• Initial Complaint

  07/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They have failed to complete their job and get me a resolution

  

  Business response

  08/02/2024

  Hello ****,
  
  We have thoroughly reviewed your file and can confirm that our team has been in direct contact with you regarding your case status and concerns. We sincerely appreciate your cooperation as we move forward. If you require any further information or assistance, please don't hesitate to reach out to us directly. We are here to support you in any way we can.
  
  Best regards,  
  Client Relations Team
  
  

• Initial Complaint

  07/17/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I was working with a representative by name *************************** and somehow my information has been compromised and my documents were forged. when reaching back out to them in regards to documents being forged and my info being taken they can care less. not sure how to pursue the fact my info has been compromised and documents fraudulently signed. I just want them to do the right thing and figure out why my info was compromised and my name forged on their contract,

  

  Business response

  07/18/2024

  Hello ********,
  
  Rest assured that your information is safe and there is no indication of any unauthorized use of your signatures. Each signed document is connected to an IP address. We have verified this information with you and have sent you an email containing evidence that your IP address was linked to the signed document. You have already discussed this matter with the Director of the department, and we are willing to provide additional support for any inquiries you may have. Please don't hesitate to reach out to us directly for any further clarification.
  
  Sincerely,
  Client Care Team
  
  

  Customer response

  07/18/2024

  My name was forged on your documents and the ip address is NOT associated with me in any way as a matter of fact is in another state as motioned.  your company is not looking into this fraudulent matter and need to be held accountable for my info being compromised and for the documents on your link being forged with my name.  further investigation needs to take place in this matter.   

  

  Business response

  08/02/2024

  Dear ********,  
  
  Thank you for bringing your concerns and this issue to our attention. We want to assure you that we are actively collaborating with our third-party e-signature service provider to resolve this matter promptly. As we've explained via telephone, the situation appears to be an isolated technical error with our e-sign service provider. While these incidents are rare, we are fully committed to maintaining compliance with our client contracts. We have voided your contract and since no monetary funds were exchanged, we have closed your case. Please know that we are taking all necessary steps to prevent similar occurrences in the future. We apologize for any inconvenience this has caused and appreciate your understanding and patience.  
  
  Best regards,  
  Client Relations Team

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩