ComplaintsforVintage Trans & Gear

• Initial Complaint

  04/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Took my car to have my transmission lines replaced and my radiator bracket shaved a little all repairs where done I took car home put in garage left town after returning from trip I go to hook my battery up to a battery tender a notice my radiator was leaning forward up against my moter there was antifreeze on the plate my radiator was sitting on I called vintage Trans and told ***** about the issue he said bring it in next week after bringing it in ***** pulled the radiator and said I had a leak I bought a defective radiator which I didn't believe radiator was defective had no issues or leaks prior to vintage working on car I told ***** I believe the leak can from when my radiator fell forward from not being properly secured after vintage took it off I had no issues with my radiator or any leaks prior to vintage Trans working on my car vintage Trans should be responsible for replacing my radiator not me because if it would've been properly secured it would've never fell forward causing it to have leaks

  Business response

  05/02/2022

  Larry <*****************************************************>

  Mon 5/2/2022 9:16 AM

                  To****** A

  This response is for compalint ******** Abercrombie:

    ************************* brought in his vehicle on 4-12-22 with the complaint of an atf leak, upon inspection it was determined to be a coolant leak, The cooler lines had been replaced 1-12-22, this vehicle has been extensively modified by another shop.

  when the coolant leak was noted and ************************** was contacted on 4/12/22 at 10:30 a.m. He authorized the removal of radiator to investigate where leak was coming from.

  The leak was determined to be from the radiator header to tubes, no damage (no scuffs, impact marks or any sort of damage was noted) a video was made to show **************************.

  Apn internet search was performed on ******* (manufacturer) radiator issues. I stopped reading at the second page of complaints about quality and leaks.

   

  This shop is not responsible for Mr. ************ choice of parts/materials selected for his project, ******* has notable quality issues, the cooler lines that were installed by us 3 months earlier are not leaking, it should also be noted that ************************ ok`ed the removal,diagnosis, and reinstallation of said radiator, that expense totals  ******, and remains unpaid at this writing.

                                                                                                   
                                                                                                                     *********************

                                                                                                         Owner Vintage Trans&Gear

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