ComplaintsforEco Auto Transportation
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Complaint Details
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Initial Complaint
07/25/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Never do business with this company they are liars pure switch and bait. If you choose to do business with them this will be your greatest mistake. They charged me $100 and said if they cant find a driver they would refund. Well they could not find a driver and then he said they dont work for free. They will tell you all lies just to get your business but dont fall for it. Once you pay they dont pick up their phones anymore. Stay away from this companyBusiness response
07/25/2024
Dear ********,
Im genuinely sorry to hear about your experience and appreciate you bringing this to our attention.We strive to provide transparent and reliable service, and its clear we fell short in your case.
I would like to clarify that our intention is always to be upfront about our services and fees. The $100 fee is intended to cover the administrative costs associated with finding a driver, and it is typically refundable if we are unable to secure one. It seems there may have been a misunderstanding in your case, and for that, I sincerely apologize.
I am initiating your refund, Please wait 7-10 business days to see your refund back in your account. We are committed to making things right and ensuring that such situations do not occur in the future.
Thank you for your feedback, and I hope we can resolve this matter to your satisfaction.Customer response
07/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me. I will wait and check my account everyday if I dont see my money I will write and complain everyday till Eco auto transport do what is right.
Sincerely,
**************************Initial Complaint
06/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company will not stop contacting me by phone and text trying to get me to use their services. I have told them repeatedly since September of 2023 that I do not need their services. I have blocked the different brokers numbers when the text or call, and the continue to use different numbers to contact me.Business response
06/21/2024
I apologize, we will not contact you ever again. Sorry for this inconvenience.Initial Complaint
05/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In April I contacted this company about having my car transported to N.C. I was given a quote of ****** which I accepted. I needed the car picked up on May 9 for del. May 10. On the morning of the 9th I called them because he had told me someone would be in touch with me and they hadn't When I called I was told the charge was now ****** I told them at that time I wanted my deposit back ******. He said let me see what I can do and he kept coming up with different figures, all to high. I again said I want a refund and he said he would put it back in my account. It is now May 30th and I still have not gotten it. I have involved my back because after reading some of these complaints, I don't believe him. I believe this is a company that is fraudulent. I am a 75 year old woman and did not feel I could drive a truck down and turn around and rent a car to come back to **, to get my car. I don't believe ***** was being truthful about the price to begin with and I would really like my money back.Initial Complaint
05/23/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Order # ******** // 5/17/24 I was charged $207.00 after being told from this company that would not be charged to my card; this was to hold my order. The employee, ********************* proceeded to ask me to text him my debit card information as he could not hear me. I was quoted & promised my vehicle would be shipped & delivered for $510, to which did not happen. I received an order form stating my vehicle would be picked up earliest 5/16 in which was okay. I have followed up everyday since and still have not received driver information as I was promised driver information on 5/16. This company lies and is complete fraud. This business does not wish to work with me on this matter. I am requesting a full refund.Business response
05/29/2024
Dear *****,
We hope this message finds you well.
We are writing to sincerely apologize for the inconvenience you experienced. We understand how frustrating it can be when things do not go as expected, and we deeply regret any inconvenience this may have caused.
We are pleased to inform you that your refund has been processed on May 23, 2024. Please allow 7-10 business days for the refund to appear in your account, depending on your bank's processing time.
If you have any further questions or concerns, please do not hesitate to reach out to our customer service team at **************************** We are here to assist you and ensure your satisfaction.
Thank you for your understanding and patience. We value your business and look forward to serving you better in the future.
Sincerely,
Eco Auto TransportInitial Complaint
05/22/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Ive text and requested multiple times for this company to stop messaging me and emailing me. I do not need their service. Ive requested multiple time to be put on the do not call list and still they call me. *********************** leave me alone dont text, call, email me as Ive requested when I talked to yall 3 weeks ago.Initial Complaint
05/18/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Fraudulent activity, harassment, and other legal violations. I was contacted by your company, represented by *****************************, regarding the transportation of one of my vehicles. From the outset, the interaction raised several red flags.Initially, I was presented with a low price incentive and was quickly urged to sign a quote. However, this offer turned out to be a scam tactic designed to gather my personal information and post my shipment on a national board for drivers. When a supposed driver was available, I requested multiple times to speak directly with them, only to face verbal abuse and harassment via text from your company.Subsequently, I received a call from an individual pretending to be the driver. During this call, I could hear background voices, and the caller's inability to answer specific questions about the transport made it clear that this was a scam attempt. Days later, I was contacted by the same individual using a different account on another platform, confirming the deceitful practices your company employs.What your company does not realize is my profession involves both cyber and phisical investigations. I am currently compiling a detailed report, supported by private investigative work, to expose Eco Auto Transports fraudulent activities. This will include a dedicated website and a full-scale campaign targeting your business.Furthermore, I will be filing a lawsuit against Eco Auto Transport for bait-and-switch tactics and violations of federal laws related to the use of the internet and fictitious identities. This lawsuit will encompass charges of credit card fraud, identity theft, and harassment. I am also considering an injunction to prevent your company from continuing these illegal activities and reappearing under a different name.You are advised to take this matter seriously and cease all fraudulent operations immediately. Failure to comply will result in severe legal consequences and the public exposure of your unethical practices.Business response
05/21/2024
Hi *****,
It has come to my attention though your complaint that one of my agents, was being not very professional. First of all, I'd like to apologize personally, we are a very small company and would never ever involved in any deceitful acts. I will personally investigate what happened in the interaction between you and ********. Not to defend anyone, but some times, the carrier company (load board) gives estimated pricing for the route but drivers are independent entities who can charge whatever they feel at a time, based on a lot of different factors (time of the year, weather, natural disasters etc.). As a broker company we try to negotiate and bring them down to the price we quote based on load board but sometimes, the drivers don't come down at all. We usually give our customers an option to move forward with the final carrier price or get their money refunded.
If you would like to further discuss this matter with me personally i'll give you my direct email: ************************ to reach out directly.
Again, ***** I apologize for any inconvenience this might have caused you.
Initial Complaint
05/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I booked a car to get transported from ******** to ******* and they quoted me $520. Made me give them a deposit them raised the price to $920. Once they pick the car up, they raised it to $960. The next day they had my car and will not deliver it unless i give them an additional $100! Wow, I originally booked it for $520 and once it's all said and done, I'll pay them $1,100 dollars. They are holding my car until I pay them money that I didn't agree to.Initial Complaint
04/28/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Nothing but lies on top of lies then the old bait & switch with no services rendered nor my deposit returned. ******************* is a complete liar and this placed should be shut downInitial Complaint
03/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I needed a car transported to ga from ***** **. I received an estimate that I accepted for ****** ***** due @ pickup. On 3/18/2024 I called to cancel. On 3/23/2024 they took ***** from my account. I also saw on the website about bait and switch. He said no problem it was a mistake. Never happened. I canceled the credit card and filed fraud case against them. He repeatedly gave false dishonest statements. I'm a disabled senior on fixed income. This was not at a good time. I'm being treated for medical reasons otherwise I'd have driven it myself.Business response
04/11/2024
your refund was processed March 25th 2024 please check with your bank. thanks see attached the refund receipt.Customer response
04/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
02/23/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Eco auto transport listed my automobile for transportation on the dispatch site without being in a contract with me. I received a quote from them but decided against working with them. When I did chose a broker they notified me that Eco Auto Transport had my haul listed. I called Eco Auto twice and left voicemails asking them to remove the listing as haulers are weary of consumers that have multiple listings for the same job and avoid them altogether. After two voicemails on two consecutive days the listing is still up. Eco Auto is unprofessional and non-responsive.Business response
04/16/2024
Thank you for reaching out tous. Even though we are very sorry it happened, We immediately took your vehicle information off the board. It might have taken some time to show it up on your side or the company you were working with. Thanks.
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Customer Complaints Summary
23 total complaints in the last 3 years.
22 complaints closed in the last 12 months.