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ComplaintsforThe UPS Store #4291
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 11/4 I took 2 handmade quilts to *** store **** in *********, ** to be sent to *******. They arrived on 11/9 with the box crushed and split open on one end. One of the quilts was cut open. On 11/9 I filed a complaint with the *** store that packed and shipped the quilts complete with pictures of how they arrived. I have contacted the manager and clerk at the store every week since and they and I have heard nothing from their damage department. It has been almost 2 months!! This occurred before the Christmas rush. There is nothing to be exchanged. I said for $500 of insurance on the package. It took 2 months to make each one of these quilts. The pictures of damage were not taken in a format that can be uploaded.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
2420 Sand Creek Rd C1
Brentwood, CA 94513
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.