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ComplaintsforSheng Kee Bakery & Cafe
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Complaint Details
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Initial Complaint
07/31/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased a 8'' fruit birthday cake at Sheng Kee Bakery ******** store on July 30, 2023, at 12:14 PM. The total amount spent was $42.95 paid by cash. Before I selected the birthday cake, I asked one of the staffs (there were two women staffs there) if the cake was made today 7/30, the answer was 'yes, it's made today'. Then I selected the fruit cake and paid for it. After got home, my family started to celebrate the birthday, we suddenly found one of the strawberries on the top of the cake was already moldy. The fruits stuffed in the middle layer of the cake also include strawberry. I was very much concerned about the freshness of the fruits Sheng Kee used and the food safety of the cake. So I decided to not eat the cake made with moldy fruits and toss it away. I need the full refund from the seller.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.