Business ProfileforJohn's Incredible Pizza Co

Today we celebrated my sons 3rd birthday. Due to the high rsvp we upgraded to the Fusion room from the party room as they couldnt expand from one. The minimum for fusion is $2,000 and when you pay for a service, you EXPECT it. It was a ?? show right from the beginning. ***** services told us we would be allowed to enter the room ***** minutes prior to event to set up. The girls at the front desk would not let my son and his father back to get started. The girls told us it was not ready, after complaining at checkout was told it was ready at noon for us. We did not get in the room after signing in until 1pm. 30min GONE because they wouldnt let us go in and wanted everyones name and list written after making it black and white during booking, paying for all kids and adults pay for own. The staff did not seem phased and no sympathy for the miscommunication and did not help us all at once, our group got broken up and delayed us starting the party until 1pm. I told guest services we has 14 kids and needed wristbands for all, only had 12 and they made me go back up front told me to go wait in line and had to FIX THEIR MISTAKE. Another ***** minutes go by until I get back to my sons party and the host does not do anything. Not interacting with the kids. Standing in the corner. I had to initiate everything and did not even have time to eat. We sang happy birthday at 1:45pm and no help serving, and I had step in to host. we also had 2 piatas and candy add ons, but no place to hang it just have to pull string and they are out of candy bags? Asking for refund, they cant I have to take more time out and go up front. They a were out of stock on the goodie bags I had requested. Everything was a mess. Schedule out the door. I hired HELP to make this fun/smooth, instead of memories I have trauma from being scammed. I am crying my eyes out at checkout they cant help, corporate is the only ones who can. Unbelievably dissatisfied / ripped off. & I forgot to refund the piatas.