ComplaintsforRia Money Transfer

• Initial Complaint

  07/24/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I made a transfer of funds to a recipient in **** on July 7th, and even though *** showed the transfer as completed within a few hours, the recipient never received the funds. I contacted Support, who initiated a request for proof of payment from the recipient bank and they said it takes up to 10 days. More than 10 days later, I contacted *** again for an update, and they said the bank had not responded yet. I've tried to initiate a reversal because the recipient has waited too long for resolution and *** needs a better way to handle situations like this. They said they have to wait for a response from the recipient bank, but there's no way to know how long the bank will take to respond. The recipient asked for a transaction "voucher" with transaction details, and *** could not provide that either. I have no idea when this will be resolved and *** is not willing to reverse the transfer.

• Initial Complaint

  07/05/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My account was suspended. It is the product of may challenges with the service. *** is quick to find fault with the customer, and with it to be a company there to be tolerated. Kindly reopen the account.

• Initial Complaint

  05/27/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I made a transfer using this company to send money over seas for the Holiday approaching (Mothers day in ******************). I spent all day speaking to the same agents and calling the numbers provided with no luck. Agents kept telling me that the *********************** will contact me and send me an email which i spent all day waiting for and never got. Agents kept telling me to wait 30 minutes to receive it but it never happened. When transfer was made this company was very quick to take the money out of my debit account but will not return it in the same manner. Transfer was made early in the morning and after 11 pm of the same day i was still waiting for an email according to the agents that i never received and kept telling them about it with no resolution.

• Initial Complaint

  05/10/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello, this is my very first complaint. The date of my transaction with Ria Financial Services was on 05/09/2023. The amount of money to be sent to a recipient in *********** (my brother) was $50.00 and their fee was: $4.90. *** stated in their website and in email correspondence that they had processed my money transfer, and thus my debit card was charged $54.90 within minutes. But a few minutes later, I was notified via email that my transaction was cancelled saying that my transfer was 'suspicious', and that I could not use their ********************, so contacted them, but the person that answered the phone did not speak English well, and had less information about my issue than I did. So, she said that they would email me as soon as they a had a tangible reason to ban me from using their service. They emailed me the next day saying this: "We have received a response from our review department regarding your locked account, unfortunately, you are not going to be able to use the online ******************** and this is a final decision, but you can still use Ria ******************** through an Agency. Please refer to Reasons we permanently lock accounts ********************************************************************************************************************************************** " But none of their listed reasons applied to me, and I had not broken any of their rules. So, I replied to them that I needed a clear and concise reason for taking such an insulting decision, and that I felt hurt and alienated by their actions. I also asked for a list of their so called agencies. My Order Number is: US498288119 (ID: *************: I was trying their service for the first time because it was recommended by family in *********** since my brother, who lives in *******, had used the service in the past.I have documented everything, if you need copies of any correspondence with them or any documentation from bank (which has been my bank for decades).Sincerely,*********************

• Initial Complaint

  04/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  *** representatives mislead me to seek a return for *** ******************** at ******* (in an entirely different state) which lead to a goose chase trying to get my money back to me. I paid for a money transfer from *******2******* (powered by ***** When my receiver did not pickup the sent money, *** cancelled the transaction and instead of refunding my money to the original payment method (per their website policy), they sent me to the original ******* that I had used to send my payment. That first ******* turned me away and asked me to call *** because their system was not allowing them to refund me my money. This first ******* was in ********** by the way. I then called *** and they then told me to go to the ***** ******* and I should be able to get my money back there. When I picked up my money (finally) I was not refunded the service fee of $8 (per their website policy) for ******************** that I frankly never received. I'm dissatisfied with the fact that I was charged for no service AND led on a multiple state goose chase. **************************************** was the main person on the *** ***** chain I contacted who first directed me to go to **********, then to *****, then denied me my service fee refund. *** and ******* seem to not want to take responsibility for not returning my money to me, and I hope people do not use their scam of a service.

• Initial Complaint

  03/24/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Hi,This is regarding transaction on 21st Aug 2022. I was trying to send money to ***** and due to *** website issue, same amount was deducted twice and was remitted without my authorization. I called Ria money transfer team immediately to revert that transaction but they were unable to do so. I called my bank ( chase ) and disputed the transaction ( claim number : *************** ) and I won the dispute after 30 days of investigation. I received an email from Ria money transfer today again trying to threaten me to pay the amount for which I already won the dispute. They also mentioned that they will report to my credit if failed to pay or respond back. I called ********** and they asked me to report this business to Better Business Bureau and hence I am reporting it here.Thanks

• Initial Complaint

  01/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In December 2022 I was visiting India on vacation and needed to transfer money from my US bank account to India's bank account. I tried signing up for the Ria money transfer service as other people in my family use the service and trusted it. When I tried opening an account through the mobile app, I was told that I had to contact their customer service because my account is blocked, I have never even had an account with this company before for it to be blocked out of the blue. Upon returning back to the US in January 2023, I called their customer service and was told that my account was blocked from opening because of fraud (I don't even have an account how can it be blocked for fraud?) They sent me an email asking me to submit documents: the front and back of my driver's license, a selfie, a utility bill, and a bank statement. I sent all this sensitive information to them trusting them, and within a few hours, I get an autogenerated email stating my account is permanently blocked and I cannot use the service. I emailed them asking for a reason for the permanent block and was told nothing, but just your account is locked for security purposes. I asked what documents had issues, I am willing to resend anything they need. I get no response other than the account is permanently locked. I want all of my sensitive and private information documents returned to me if they do not plan on letting me use their online service. And I want information on why the account was originally permanently blocked. They should also put on their website stating that if you are outside of your residing company, please wait to open an account or your account will be permanently blocked for fraud, without even ever opening an account. They also keep bouncing me between email contacting and calling them. If I email them they ask me to call them, if I call them, they ask me to email them. They will not provide a reason at all!

  

  Business response

  03/16/2023

  Attached please find our response letter.

• Initial Complaint

  01/07/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello, this is a feature of my American Express Serve debit card that I am supposed to be able to use, but for some reason has never worked for me. I tried Cash Pickup at Walmart powered by Ria multiple times, a feature of the Serve card, and it says that they are unable to approve the transaction for some reason. I tried for lesser amounts, 2,000, 1500, 1000, etc but all were "unable to be approved" errors. This also happened today. I still don't understand why it doesn't work. I don't believe that I have reached any of the Serve limits described on the serve.com website, and my account has sufficient funds. This is very stressful and distressing to me and am having difficulty even getting to anywhere to try and purchase money orders somewhere, mail them, use a ATM machine and also have to deal with daily ATM limits and fees. I need to complete my important payment as soon as possible and for some reason nothing is working and am still having problems with everything. I have verified my identity with American Express Serve and attempted the Cash Pickup feature many times in multiple browsers and devices. I attempted to do a bank transfer from my Serve account with Ria, and it was declined and my account "locked for security purposes" while waiting for the bank account verification deposits on my Serve account, and I explained in the email this situation, but have not received any help yet. I have been having difficulties attempting to purchase money orders and getting any help at all from Ria or Serve or USPS customer service. I need to complete this payment, so I need to be able to purchase money orders with my Serve debit card, which should not be a problem at Walmart or USPS and I have confirmed this with every customer support involved. Im being left with no choice but to go to the ATM on my bicycle every day and buy the money orders with cash. I don't believe that there should be any problems with my card or account, but Cash Pickup still doesn't work for me.

  

  Business response

  02/10/2023

  Attached please find our response letter.

• Initial Complaint

  12/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Dec 27,2022 I tried sending my sister money. Called Ria they said they put a hold on it said it was typical being I used their app for the 1st time. Then they rejected. Called Dec 28 2022 to be told I would be able to send in 30 mins. Then I waited a hour and half to be sure and then it rejected it again. Now they are saying because there have been fraudulent acts in the area my transaction is being watched. That I could send in a day or 2. I asked them to delete all my information. She said as long as I delete the app it will delete. That’s a lie!! They have all my personal info and I feel like they are scamming me. I got my money back but they have all my info. Then I tried going to the sight and it won’t let me login even got 3 emails from them with their code to change password and their code won’t work complete SCAM!!

  

  Business response

  01/31/2023

  Hello ******,  Hope you are doing well.

   

   

  We Appreciate the customers who take their time to tells us how we can better serve them , as customer satisfaction is our priority,  we reached out to the customer yesterday afternoon and apologized for everything . We also offered her a promo code, for the inconveniences and future order.   In addition, we made her aware that we’re processing her request to remove her information from our records.

   

  Regards

  Customer response

  01/31/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** *****
  
   
  

• Initial Complaint

  11/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Upon searching for a money transfer service I came across ria money transfer. Trying to registered I came across an account under the name ********** when my legal name is ******. Confused call digital department and explained the situation. All I was told is my email is permanently blocked even though I have never used the service and my name is not matching. Some fraud has been committed with my email and they refuse to provide details or to delete this account with my email so that I can use the service with the email that belongs to myself. All I ask is my email to be removed from this fraud list and allow me to create an accou t with my email and name.

  

  Business response

  02/15/2023

  Dear ****** **********:

  Continental Exchange Solutions, Inc. dba Ria Financial Services (“Ria”) is in receipt of complaint number
  18025378. The complaint noted that your email address was used by an individual you do not know to create 
  an account and requested Ria to delete the account.

  Our investigation determined that the account details cannot be changed or deleted. It has been noted that
  the only way to make changed to an account is if the creator of the account contacts Ria. However, because 
  this may be a fraudster, the account is now deemed compromised, and the account will remain blocked.

  Unfortunately, if you would like to use Ria services, you will need to create the account with another email.

  Please reach out should you have any further questions or concerns. 

  Sincerely,

  Consumer Protection Department ¦ (844) 698-2732

  Customer response

  02/15/2023

  unfortunately you guys didnt authenticate the account before allowing a fraudsters to create an account with my email and use it for fraud. Therefore do something about it

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩