Business ProfileforGlobal Auto Transportation

My husband is active duty military **** received orders to move from ** to **. On March 12th we made a reservation with Global Auto Transportation to ship our vehicles from ****************, ** to **********, **. We gave them a deposit of $595 to make the reservation. The website asked us to pick 1 date for the vehicles to be picked up, we chose May 8, 2024. Global Auto Transportation did not reach out to us after our booking in March. We had to contact them to confirm we were set for pick up on May 8th, which they did confirm. On May 8th no one came to pick up our vehicles. When we called the company they told us they had no drivers for the job & that it was a '3 day pick up window'. When we told them that no one told us of this they said 'the agent that was supposed to tell you no longer works here.' We asked when they would be picking up our *************** said they had no idea. My *********** already had flights booked to leave *************** had no one to leave our vehicles with for the company to pick them up. Global Auto Transportation offered no help or understanding for the problem they had caused. My husband had to change his orders to allow for him to drive the vehicles across country rather than us fly. We lost the money for his plane ticket to ********, we had to rent a tow attachment from ***** for him to be able to drive both ***** **** had to pay for gas for a cross country trip. We spoke with Global Auto Transportation on 5/9 & they confirmed they had no one to ship our cars. We requested a refund of our deposit on 5/9. We were sent an email saying they were processing our request. On May 11th my husband emailed them again & they confirmed we would be getting a refund. On May 25th my husband followed up again because still no refund. I called the company again today, 5/30, & they told me they were submitting the request again. I believe this company has no intentions of refunding us our deposit despite the fact they did not perform any services.