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Business Profile

Health Products

Live Conscious

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

Customer Complaints Summary

  • 25 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/11/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business has a full money back guarantee on their product. I purchased product but was unsatisfied and now am seeking a refund well within the time they allow for refund but they refuse to respond after multiple attempts.

    Business Response

    Date: 03/20/2025

    Hello Mr. ***************** certainly want to ensure our customers requests are handled in a timely manner, so we sincerely apologize for the difficult time you experienced trying to get a refund.
    We have received and processed your request & can confirm your order was refunded on 3/17/2025. We tried to reach you directly but the number provided is invalid. We have sent you a confirmation of your refund to the email on file.

    Please let us know if there is anything else we can help you with or contact us directly at ************

    We wish you a successful health journey.

    Thank you.

     

    Customer Answer

    Date: 03/20/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me yet believe the delay/friction was intentional in order to lessen the probability that a refund was distributed. 

    Sincerely,

    ****** **

  • Initial Complaint

    Date:01/31/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I noticed a withdrawal on my checking account for $89.86 on 1/25/25 from Live Conscious and did not purchase anything from them. I looked at my account I had with them and it showed no orders or subscriptions. I called them and they said there was no order and they did not understand why $89.86 was taken from my checking account. Huh? Then after 10 emails they said I had a subscription and gave me an order #******. Meanwhile, there is NO information on my account with this company. I have been fighting with them to refund the money they stole from me! They keep saying I have product that they shipped but yet to see a tracking number or any confirmation that they are telling the truth. I have contacted my bank and will tell everyone to NOT GIVE YOUR FINANCIAL INFO TO LIVE CONSCIOUS!

    Business Response

    Date: 02/07/2025

    Hello *******, 

    Thank you for contacting Live Conscious. 

    I am very sorry for any issue you may have experienced. I can assure you we take this very seriously and we are available to assist you. 

    I have gone ahead and reviewed your account to ensure there is no active subscriptions or orders for any of our products. 

    The latest order you received has been fully canceled and refunded back to the original form of payment. You will be receiving a separate confirmation email momentarily. 

    We deeply regret any inconvenience this may have caused and appreciate your patience as we work to get this resolved for you. 

    Thank you for choosing Live Conscious, I hope you have a great day! 

    Customer Answer

    Date: 02/10/2025

     
    Complaint: 22883152

    I am rejecting this response because:  Live Conscious had NO subscriptions or order for the amount they charged me on 1-25-25 for $89.86.  You cannot cancel a subscription or order that was never initiated and when you go to my account you can see this.  ************ took my financial information from past purchases and took it upon themselves to create an order to steal money from my account.

    Sincerely,

    ******* ******

    Business Response

    Date: 04/08/2025

    Hello Ms. ******************* looking into your account. We see the original order placed on 9/25/2024 was placed through our website with an email address consisting of a typo error when submitted. The service provider was input as '********' this caused interference in communications regarding the subscription order that was placed for the 4x Collagen Peptides every 4 months. This also caused an issue with accessing the correct account online showing the active subscription. We processed a full refund on 2/07/2025 for the subscription order that was scheduled and processed on 1/25/2025. We apologize for any inconvenience. We will always aim to make things right and will always strive to improve. We appreciate your feedback and would like to assist you further if there are any additional questions or concerns that we can assist you with.

    Thank you,

    Customer Answer

    Date: 04/08/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:11/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Live Conscious will sign you up for a subscription, then wont let you cancel. And you cant cancel on their website. They send you product then tell you that they cant stop it so would you like a discount or a return. Even with multiple emails to cancel they still encourage you to just postpone, Its bad business practices.

    Business Response

    Date: 11/18/2024

    Hello Ms. ******
    We sincerely apologize to hear that you ran into some trouble with cancelling your subscription.
    After checking with our ************* team we show we have processed your request and you have been fully refunded. We can confirm that the subscription has been cancelled and your last order refunded so you will not be receiving any further shipments.

    Please, let us know if there is anything else we can help you with. 

    Thank you.

  • Initial Complaint

    Date:11/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May2024 placed an auto shipment (every 2 months)subscription for collagen peptides. Cancelled subscription on Live Conscious website (manage my account) in July 2024 due to I began experiencing joint pain after using powder in my coffee. Received email confirming cancellation. However, Live Conscious has continued to ship product and charge me for product . I have emailed and called customer service phone number to get resolution. Ive never heard from customer service by email nor was able to get someone to answer phone . Continually get Were sorry , were experiencing a high volume of calls. Just received an email that my subscription will renew ! I have no subscription. When checking website For subscription it states no subscription found . That is correct. I cancelled subscription in July 2024. This is fraudulent to continue to charge my credit card and ship product when *** not authorized this. I gave a poor review for their service and did recently receive a message from customer service. First , to upsell me . declined. I was told in the next email they would send postage paid labels to return the product. Ive yet to receive this. have provided product return information . Again, customer service is miserably inadequate in resolving their wrongful transactions but amazingly competent to charge and ship unauthorized transactions. This is fraud at its best .

    Business Response

    Date: 11/14/2024

    Hello Ms. *********

    We certainly want to ensure our customers' requests are handled in a timely manner, so we sincerely apologize for the difficult time you experienced trying to get a refund and receiving a return label.
    We have received and processed your request & can confirm your order was refunded in two separate transcations, please expect two separate emails reflecting this information. We have also sent you a prepaid return label for the return of the 4x Collagen Peptide bags that were shipped to you. We have looked into your account and see you have no active subscription at this time, a cancellation was processed on Nov 8th, 2024. Please let us know if there is anything else we can help you with.

    We wish you a successful health journey and again, we sincerely apologize for this inconvenience.

    Thank you.

  • Initial Complaint

    Date:09/20/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a three month subscription on 8/26 for Live Consciouss Hair la Vie vitamins. Prior to ordering, I made sure that I could cancel if I didnt like the product. Their website specifies multiple ways to cancel by contacting customer service and that cancellation is an option at any time. Unfortunately, it didnt agree with me, and I needed to cancel before the first month was up. Live Conscious has consistently not responded to my inquiries to cancel my subscription. I have sent them 5 emails about it and the only response I have received is to tell me they have not cancelled so I can take time to consider a promotional reduction in price. Since this email, I have continued to email their customer support asking for confirmation of cancellation prior to the next subscription renewal on 9/26. I would like for their customer service to cancel my subscription (and refund any charges made because it isnt done in time before the next installment) and send an email confirming, instead of more promotional offers.

    Business Response

    Date: 10/02/2024

    We sincerely apologize for the difficult time you have had reaching our customer care team, and we can confirm that your order and your subscription have been cancelled with a refund issued. We wish you a successful health journey and please reach out to us if there is anything else we can assist you with.

    Customer Answer

    Date: 10/07/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** ********

  • Initial Complaint

    Date:09/12/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased one item from Live Conscious, and was auto enrolled in subscription plan without my knowledge or consent. The company is unreachable by phone noone answers), email (auto reply are sent, but no reliable human to interact with). Links to "edit" my account lead to a "404 Page not found" landing page. After visiting the BBB site, I see that sadly I am not the only person experiencing this. I am requesting a refund for the $20 September 2nd subscription charge and then I want my card information removed. I do not want nor do I authorize this company to use my card for future orders or subscriptions. I do not want anything else from this company but to be separated from them in every way.

    Business Response

    Date: 11/26/2024

    Hello Ms. **********

    We sincerely apologize for the difficult time you have had reaching our customer service team, we found your email request for a subscription cancellation was received 9/09/2024. The request for cancellation came after the scheduled ship/processing date 9/2/2024. We were unable to stop or cancel the order. We sincerely apologize. We sent you an email on 9/12/2024 confirming the cancelation of all future shipments You will no longer expect to receive any items from us unless an order is placed. We processed a refund on 10/02/2024 for the unwanted order that shipped out on 9/2/2024.

    Please let us know if you need any further assistance regarding this order and we wish you a successful health journey and please reach out to us if there is anything else we can assist you with. We apologize for any delays.

    Thank you.

  • Initial Complaint

    Date:07/29/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a shipment of LiveConscious Collagen Peptide back in April 1st 2024. but somehow they auto enrolled me into a subscription and used me credit card to charge again today (7/28/2024). I tried calling their number. There is no response. I emailed to the,(see screenshot). Email bounced back. I logged into the account tried to cancel the subscription and it will not let (see screenshot). I tried to delete my credit card but there is no option to delete. This company is fraudulent and people need to know about it. I am logging this with BBB as the first step of suing the company

    Business Response

    Date: 08/01/2024

    Hello,
    We certainly want to ensure our customers requests are handled in a timely manner, so we sincerely apologize for the difficult time you experienced trying to get a refund. We have received and processed your request & can confirm your subscription is cancelled and last order was refunded, your card details have been removed as well. Please let us know if there is anything else we can help you with. We wish you a successful health journey.

  • Initial Complaint

    Date:03/27/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I love this product. I had a subscription with this company. I noticed I was running low so I changed the date of my subscription. After a week and the product had not arrived, I contacted the company. They told me that my order placed on 3/15/2024 had been cancelled and could not provide a reason for the cancelation. As of filing this complaint my money has not been refunded.

    Business Response

    Date: 04/11/2024

    We apologize  for any inconvenience you've experienced in attempting to get in touch with us. After speaking with our customer service team, we were informed that you have been fully refunded on March 25th, 2024 at 12pm.  Please let us know if theres anything else we can help you with. If needed we can email you a proof of refund if you cannot locate it.

    Best in health, 
    Live Conscious


    Customer Answer

    Date: 04/17/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:02/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 1 bottle of the Beyond Collagen. The company enrolled me in a subscription for ***** WITHOUT MY CONSENT. They do not answer the phone or return text messages.

    Business Response

    Date: 02/12/2024

    Hello, we do not have any subscriptions active for you in our system, this order #**B6D71256724 was placed via Paypal as a one time order on 1/28/2024 for the amount of $ 80.97 of 3 bottles of beyond collagen at 2:37pm pst , we show you spoke with someone on 2/5/24 at 10:37 am pst to return the product, return instructions were sent so the customer will need to return this before a refund is issued. also another order was placed on Amazon.com for 1 bottle of beyond collagen order # ***-2753461-1497843 on 1/28/2024 at 5:48pm pst as well in the amount of $ ***** two orders were placed for the same product on the same day, one on our website and one on amazon.

  • Initial Complaint

    Date:10/06/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a product with a subscription but another item was added to my cart upon checkout that I did not want. Called customer service during stated business hours several times and was on hold for over 15 minutes with no answer and sent several tickets and emails trying to get this order cancelled. Website advertises 100% money back guarantee but in very small print in an obscure part of the site states a 15% restocking fee is required, the whole process is deceptive.

    Business Response

    Date: 10/10/2023

    Hello,
    We sincerely apologize for the difficult time you experienced trying to reach our customer support department. We certainly want to ensure our customers' requests are handled in a timely manner. We received and processed your request and have cancelled the extra product. You should have received an email confirming the cancellation along with a return label. Please be sure to check your spam or junk email folders if you dont see it in your inbox.

    Customer Answer

    Date: 10/11/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

Live Conscious is NOT a BBB Accredited Business.

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