ComplaintsforTop Line Heating & Air, Inc.

• Initial Complaint

  08/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This contractor was sent to repair our air conditioning thru our home warranty AHS. Both the repair tech and owner are extremely hostile and only want to collect money out of pocket instead of collecting from the warranty company. The repair tech that was sent out was extremely hostile, destroyed our AC unit and made threats. He left our AC unit damaged and in pieces and because we refused to give them a 5 star review they are blackmailing us by closing our claim and told the warranty company the job was complete. We have been left without AC for two weeks in 105+ degree weather and they refuse to fix what they damaged. They need to be held accountable!This business is run solely off of trying to take advantage of people when they are down and blackmailing customers for not leaving 5 star reviews when their service was worth zero stars.

  Business response

  08/08/2024

  On July 24th we went to his house.  My technician diagnosed the unit. He found that both service valved were leaking refrigerant and the unit is completely flat. The customer was requesting a new unit.  He said that his neighbor is a technician and he recommended for the unit to be replaced.  My tech explained him that AHS's policy is that if the unit is fixable we have to fix it.  He agreed with non covered costs and agreed to pay $1160 to fix the valves and charge the unit with refrigerant. 
  
  
       My tech went back on July 27th and stated changing the valves. He was working 2.5 hours under the sun. He did change the valves and he hooked up the vacuum to flush the lines before he can charge the unit with refrigerant.  He noticed that something was wrong and the pressures are not holding up.  He noticed that there was a drill bid hole on the condenser coil. He fixed it.  Then he noticed that the pressures are not holding up again.  He took the lid of the unit and noticed that there were 3 more holes like that on the coil.  He called the home owner(*****) and showed him those holes.  It was obvious that it was done either by him or his technician owner to condemn the unit for it to be replaced. 
  
  
       He started being very aggressive, charged towards my tech, using profanities. He said that my tech did it.  Why would my tech do it after him working for 2.5 hours under the sun.  He told my tech to get out of the house.  This was reported to AHS with pictures. He requested a second opinion and they said that the home owner did it. 
  
  
     By the way when I talked to him he said that he has a camera and it shows that  my tech did it.  I agreed if he sends me that I will get him a new unit.  I am still waiting. 
  
  
    Thanks
  ***

  Customer response

  08/11/2024

   
  Complaint: 22095658
  
  I am rejecting this response because:

   

  
  The videos were provided to AHS on 8/9/24. And whats interesting is your company called us on 7/29/24 to tell us that the unit would be replaced. And when we reached out for an ETA on 7/30/24 the story changed that because we wouldnt leave you a 5 star review our claim was closed. Youre nothing but a shady liar with combative workers. 
  
  Sincerely,
  
  *************************

  Business response

  08/15/2024

  Hello *******

   

      We work for AHS and do what they tell us. Indeed you sent the video to AHS. According to AHS it is inconclusive.   My account manager at AHS sent another company at your place to access the situation.  They do also stated that you intentionally sabotaged the unit to get a new one.  However we still can help you to resolve this issue. You have our information.

   

  Thanks

  ******

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