ComplaintsforHome Decor Excellence Superstore
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Complaint Details
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Initial Complaint
04/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was checking my Bank account and saw $179.84 was paid to a company I didnt know. I looked them up online and knew *** never seen them before. I called them and asked how they got my credit card number and she told me I signed up to pay the shipping for some promotion. I knew that was not right. I would NEVER do that! So I told her I want that money returned. She said she would refund 35% of it. I said no way, She then went to 50% and 75%. When I told her I was calling the police because she stole that money from me, then she said she would refund all of it. She said in ***** hours. Well, thats today and its not back in my account. I cant close that account because she cant refund it to a closed account. I called back and got some other girl and this one told me 7-10 business days. I told her I want to talk to a supervisor. She said they all are unavailable. I asked what the name of her company was and she refused to tell me who they are or where they are located. All she said was in the *************. She said she is just a third party customer service company for the Home ********************** place. Im so upset!! This is not right! They have a website and looks like a real company! How can they steal money like that?? I kept asking how they got my card and they both kept say that lie about the promotion. The first girl had my name, my address and even my phone number!! How are they getting this information??? I need that money back! I am on a fixed income and cannot afford to be getting robbed like this! Tell me what I can do. Please help me get these thieves off the streets!! I kept telling her stealing is illegal, but she didnt seem to care. Neither one of them did. The first girl just kept interrupting me and saying ok ok ok. She changed her tune when I told her I was calling the police. She said if I refund your money there will be no further action,right? She wanted to make sure I wouldnt call the police. These people need to be put in jail, where they belong!
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.