ComplaintsforAP Imaging
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Complaint Details
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Initial Complaint
10/05/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I would like the promised return label shipped for the toner that we did not order, that you charged us $598.00 for, as well as the $42.63 shipping charge.*********************** promised a return label emailed within 24 hours, and it has now been 72 hours with no response and no one answering the phone at the provided callback number.We do not have a business relationship with you NOR do we want one. Ship or email the return label, please.Business response
10/12/2023
Please be advised a pre-paid return label was sent to the customer and they returned the item promptly. The person that took the information to create the return label was out ill a couple of days so was not able to send within 24hrs, however took care of it right away and has had contact with the customer to provide them with a credit memo. As far we know this was resolved very amicably.Initial Complaint
02/24/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
This company called our front desk and then spoke with our administrative assistant stating that the toner's price for our printer had risen due to inflation and other circumstances and that they would send us a new one under the older, lesser price due to a deal. Our company received a toner for our copier with an invoice when we have a copier contract with another vendor. We are looking to send toner back and not be charged. I would like a prepaid return label sent to us so we can return the unopened toner cartridge. We will not be paying the above amount under Invoice #******. We are still within the company's 30 day return policy. The toner cartridge has not been opened and is still sealed. And the invoice will not be paid and I would like a credit invoice sent to me so that I know we won't be sent to collections.Business response
02/27/2023
We have not had a request for return from this company, yet will contact them and send a pre-paid label to return and credit the item. It is astonishing how someone operating a business does not think to contact the company directly if they are are not satisfied with a order. We will take care of this as is always our policy.Initial Complaint
10/11/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Company called front desk stating that the toner's price for our printer had risen due to inflation and other circumstances and that they would send us a new one under the older, lesser price. Front desk person had no idea they were getting scammed said okay to them sending it out. Never in my life would I pay $591.63 including shipping for a printer toner, that is insane! I would like a prepaid return label sent to us so we can return the unopened toner cartridge. We will not be paying the above amount under Invoice #XXXXXX. They were very quick and sneaky on the phone, never actually let the front desk person know what the actual cost would be. We are still within the company's 30 day return policy. The toner cartridge has not been opened and is still sealed. And the invoice will not be paid and I would like a credit invoice sent to me so that I know we won't be sent to collections.Business response
11/02/2022
Business Response /* (1000, 5, 2022/10/17) */ We have called********* several times (Friday and today) and left voicemails expressing our desire to correct this. We even emailed the address listed with you at the BBB and still no reply. There is no invoice number, account name, or business name to reference. A return label will be issued as soon as we are contacted and there are no charges due thus far and will not be provided we can have the item(s) returned.Initial Complaint
09/21/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
The company called and stated they partnered with our company to provide toner. We have a copier contract that includes toner for all sites. The person answering the phone was confused and assumed they had been our copier contract provider. Then received a bill. The company refuses to provide a shipping label and stated they do not do that and we would need to pay return shipping. The lady was very hostile on the phone (I have a call recording of this) They stated a written authorization was provided and they would provide such document and a recording of the conversation with whom ordered the toner. None has been received as of yet.Business response
10/19/2022
Business Response /* (1000, 5, 2022/09/29) */ Contact Name and Title: **** ****** Operations ** Contact Phone: (XXX) XXX-XXXX Contact Email: ******************************** We have reached out to Mr.******* and was told he was on vacation till next week. We are sending him a pre-paid return label (as is our policy) and will speak with him when he returns. The file shows item was ordered by ********* there and as mentioned previously and on our confirmation form that was emailed we are happy to return any item for any reason. I don't know whom he had the discussion with that he mentioned but have talked to all staff about this as it is not acceptable. thank youInitial Complaint
07/29/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Company called front desk stating that the toner's price for our printer had risen due to inflation and other circumstances and that they would send us a new one under the older, lesser price. Front desk person had no idea they were getting scammed said okay to them sending it out. Never in my life would I pay $591.63 including shipping for a printer toner, that is insane! I would like a prepaid return label sent to us so we can return the unopened toner cartridge. We will not be paying the above amount under Invoice #XXXXXX. They were very quick and sneaky on the phone, never actually let the front desk person know what the actual cost would be. We are still within the company's 30 day return policy. The toner cartridge has not been opened and is still sealed. And the invoice will not be paid and I would like a credit invoice sent to me so that I know we won't be sent to collections.Business response
08/19/2022
Business Response /* (1000, 5, 2022/08/08) */ Thank you for your inquiry. We spoke with ****** ********** man who ordered the item) and he mentioned he had not been able to contact us. We assured him of our return policy and quickly provided a pre-paid return label. He seemed happy to resolve this matter amicably. We have credited the invoice on his word he would send back the item.
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BBB Rating & Accreditation
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Customer Complaints Summary
10 total complaints in the last 3 years.
4 complaints closed in the last 12 months.