ComplaintsforPapps Family Liquidation
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Complaint Details
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Initial Complaint
08/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On June 3rd 2023 I won a rolex watch on live auctionees from Papps Family liquidators who is listed as Triple SSS designs on live auctioneers. They claimed to be auctioning a rolex ref #****** when in fact it is a ***** as shown in the attached picture and that is a very different value, about half of what a ****** is worth. They provided a fake appraisal report a real report always includes the serial number this one did not. I also attached a screen shot of the message they sent me with the serial number and a picture showing the serial number on the watch i got which matches. However the other picture shows the ref number is ***** not ****** as claimed. This is thousands of dollars in difference. I contacted them thinking it was a honest mistake and they said they will take the watch back. When i asked where to send it and how to proceed i never heard back from them. I read online reviews and looks like this in not the first time, they have done similar things in the past lots of negative reviews.I am looking for a full refund.Business response
08/31/2023
Hello,
We sent the customer the Rolex Serial prior to shipping, The customer received the incorrect watch and we had stated to the customer to return the item for a refund. We did not receive further communication from the customer until a chargeback was filed. We got in touch with the customer again and he has now sent the item back. We will be issuing a refund in full to the client.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.