ComplaintsforJB Wholesale Roofing & Building Supplies

• Initial Complaint

  03/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I hope this message finds you well. I am writing to express my dissatisfaction with a recent experience at JB Wholesale Roofing & Building Supplies, located at *************************************************************On 12/18/2023, I visited the store to purchase roof clay ***** To my surprise, the price I was charged, $4.00/pc, significantly differed from the quote I received two weeks prior, which was $3.00/pc. The salesman, *************************, attributed the increase to a manufacturer's price hike, and despite my initial reservations, I proceeded with the purchase.A month later, on 01/18/2024, I returned to JB Wholesale Roofing & Building Supplies to acquire more of the same merchandise. This time, the price per piece was $2.20, further contributing to my confusion.Upon contacting the branch manager, ***************************, on 01/25/2024, to address the pricing discrepancy, I was met with unprofessional behavior. Instead of acknowledging the issue and working towards a solution, ****************** provided manipulative explanations and attempted to shift blame, making me feel guilty for raising the concern. Furthermore, he offered to personally refund the difference from his paycheck, a gesture that raised further concerns about the business's internal practices.I am disappointed by the lack of accountability and professionalism demonstrated during this interaction. The discrepancy in pricing has not only caused inconvenience but has also raised questions about the fairness of the pricing structure, impacting the integrity of the customer-business relationship.I kindly request a thorough investigation into this matter and a transparent explanation of the pricing discrepancies. Additionally, I expect a timely resolution, including the refund of the overcharged amounts.Your prompt attention to this matter is appreciated. If necessary, I am open to discussing this further to ensure a fair and satisfactory resolution.Thank you for your understanding and cooperation.

  Business response

  03/11/2024

  Customer was addressed and explained as to why the price had change via the phone. He was very ill-mannered via telephone. We explained to him due to the current market conditions the price on tile changes every week. A third freight company hauls the material  for us, meaning every week we get a different freight quote due to the diesel prices. The customer over the phone was very presumptuous and wanted  to "bully" us into the answer he wanted to hear, I explained to him and according to him when I became manipulative was when I  questioned if he went into the gas station or grocery market  and challenged their pricing, as this was a comparable situation due to our business relying on logistics. He kept yelling at me, ***************************, over the phone that I was incompetent and useless. I realized I was not going to get anywhere, I told him to come on in, and we would take the loss and credit him the desired amount. His behavior was very unfair to my peers and myself, he had no self control for well being of others. I did not hear from him ever again until this letter. 

  Customer response

  03/17/2024

   
  Complaint: 21311499
  
  I am rejecting this response because:

  Regrettably, I anticipated no different reaction from this individual. Rather than offering an apology and displaying integrity, he persists in his manipulative conduct. He holds an inflated sense of self-importance and attempts to undermine the intelligence of others by attributing blame to fluctuating gas prices and using freight charges as a shield. Furthermore, he lacks the decency to stand by his words and distorts reality by falsely claiming that I raised my voice during our phone conversation. It is worth noting his choice of language, describing the customer's actions as an attempt to 'bully' us.
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩