Business ProfileforTax Help USA

After my husband passed away in Aug. 2023, I was unfortunately left with a large amount of his unresolved *** debt that I had not been entirely aware of for years, so when I heard ads for Tax Help USA on a local radio station back in Sept. 2023, I reached out to them hoping for some relief, but instead ended up wasting many months of my time AND a good chunk of my money with nothing to show for it in the end. They basically duped me out of over $3800 in fees that supposedly went to their tax attorneys and initially misled me to believe that they could lower my monthly payments to the *** from $250 to only $50, but for many months, they kept handing me off to different caseworkers and requesting more & more documents from me, but only seemed to communicate with me whenever they wanted yet another document. Yet whenever I attempted to reach out to them for a status update, no one ever answered the phone or promptly returned my calls. The first caseworker I worked with also told me not to send any more payments into the *** while they worked on my case, but then I started getting delinquent letters from the *** and had to resume my payments anyway at the risk of going into default. On top of that, I was owed a tax refund of over $3000 this year, but the *** seized the entire amount to apply toward the debt. The last straw just came this past week when a supervisor told me that the best they could do was reduce my payments to $200/month, and then a couple days later, another [rude] caseworker told me that their proposal to the *** got denied and that they were not permitted to reduce my payments because I was already on a payment plan with the ***, which I had already been telling Tax Help from the get-go, so when I requested a refund of the $3800+ I had already shelled out to them to basically do nothing for me, they said they were unable to do that or anything else for me, so I lost all that money AND my whole tax refund for nothing because they scam seniors/widows.