Business ProfileforMaster Auto Craft

I went to Master Auto Craft with a minor fender ****** on my ****** Prius. I received an initial estimate from ***** of $3500. He told me that the car would be ready in a few days and that he would **** the insurance provider later on. I dropped my car off on 11/17/22. I received it back (incomplete) two months later (60 days!) after hundreds of calls, on-site visits, escalations, and inquiries met with flip-flopping responses. I received my car back with my old broken headlight. The car was completed three months after the initial drop off - on February 17. What I learned during the process is that ***** asked the insurance company to pay him over $14,000. He NEVER communicated with me proactively about the mismatch. $14,000 for a Prius fender ******! Of course the insurer refused to pay that much, and in the end they agreed on $10,000. Before I went to *****, I went to two other garages who also estimated the work at $3500. This is an insurance fraud. He kept my car for two months and told me lie after lie after lie about why he was experiencing delays. He NEVER called me proactively, I had to chase him daily for communication. I heard that parts are missing, that welding was going to be required and he had to take the car offsite for that (although this wasn't in the insurance documentation), that they couldn't get a hold of insurance contacts, that he was understaffed. ! I called ****** myself a few times who assured me that there was no hold up for the parts. He even closed the garage door on me and the police had to get involved. Thank God they came because only later with the help of After the first 60 days, he released my car without doing the required security sensor collaboration. My 16-year-old daughter drove the car while the sensor did not work! Thank God for the ****** of ********** Repair that finally forced the garage to take action on our car and release it to us. If not for them, I would probably be without a car until today.