ComplaintsforThe Yes
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Complaint Details
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Initial Complaint
03/14/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
An order I placed was marked as delivered but the package never showed up. I tried reaching customer service through e-mail, text, and Instagram. After one message, The Yes ghosted and did not provide a single solution.Business response
03/23/2022
Thanks so much for flagging this to us! We are so sorry our response was delayed. We issued you a refund for your lost package, once it was clarified which order you were referring to, and communicated this over email. We apologize for the frustration that you experienced with this order and are happy to help if you have any other questions. Best, THE YES Team
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.