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Find a Location

Aven Financial, Inc. has 1 locations, listed below.

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    Business ProfileforAven Financial, Inc.

    Financial Services
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    36 complaints closed in last 3 years

    16 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/7/2023

    Years in Business: 5

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    Aven Financial, Inc. offers a credit card that lets you use your home equity to get really low rates.

    Business Details

    Location of This Business
    330 Primrose Road Suite 412,, Burlingame, CA 94010
    BBB File Opened:
    3/10/2022
    Years in Business:
    5
    Business Started:
    5/16/2019
    Business Incorporated:
    6/3/2019
    Accredited Since:
    12/7/2023
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 02128983 for this business, issued by Bureau of Real Estate. The expiration date of this license is 10/14/2024.

    These agencies may include:

    Bureau of Real Estate

    1515 Clay St Ste 702

    Oakland CA 94612

    (510) 622-2552

    http://www2.dre.ca.gov/PublicASP/pplinfo.asp?License_id=

    Type of Entity:
    Corporation
    Number of Employees:
    55
    Alternate Business Name
    • Aven
    Business Management
    • Ms. Auguste Goodell, Operations Manager
    Contact Information

    Principal

    • Ms. Auguste Goodell, Operations Manager

    Customer Contact

    • Ms. Auguste Goodell, Operations Manager
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: How to shop for financial services

    Customer Complaints

    36 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/25/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    Receiving junk mail for my father ******************* at my address of employment. Aven financial. Called the number to opt out of prescreening mail ************** can not reach a person. All offers ******** life alert, pest control, life insurance- all computerized advertisements one after another. In the realm of life not a huge problem, but it is annoying my employer that mail for my Dad keeps on coming. There should be a way to opt out and not have this junk mail sent. Can not reach a representative; feel as if this is a ploy to get seniors to sign up for all types misleading products
    Read More

    Customer Reviews

    7 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Tariq M

    1 star

    07/03/2024

    "I received a pre-approval offer from Aven Financial, Inc. for a $50,000 credit line backed by my home equity. After completing the application, I was only offered $8,500, which is a significant and misleading discrepancy. Despite multiple attempts to resolve this issue with Aven Financial, I have received unsatisfactory responses. This bait-and-switch tactic is unethical and potentially illegal, pressuring individuals to risk their valuable assets for a significantly lower amount than promised.During a call with Aven Financial, they repeatedly asserted the $8,500 offer without addressing my concerns. I am seeking the intervention of the Better Business Bureau to address this unethical business practice. Aven Financial is effectively offering a credit line of $8,500 while demanding the security of my home valued at $484,000. This is akin to giving a bone to a dog in exchange for something of immense value. Such unethical practices and false advertising should be punished, and the company should be banned from conducting business in this manner. The initial pre-approval for $50,000, followed by an approval for only $8,500, constitutes false advertising and malpractices that need urgent attention. I request the Better Business Bureau to take appropriate and strict action so that people do not lose their houses for a $5,000 to $10,000 bribe or bone."

    Aven Financial, Inc. Response

    07/06/2024

    Hello *****,

    We are sorry to hear that the final offer you received was not to your satisfaction. Aven's bank-standard underwriting system is fully automated and generates an offer based several factors and not on home equity alone. The offer generated by our automated underwriting system is based on an applicant's income, equity, credit, and debt obligations. The credit limit or rate offered cannot be modified.

    Applicants have 30 calendar days to accept the offer and finish signing, after which the offer will expire. If you have further questions, please contact us a *********************************** Thank you!

     

    Regards,

    Aven Support Team

    Local BBB

    BBB serving the San Francisco Bay Area and Northern Coastal California

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