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ComplaintsforRecology San Mateo County
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Complaint Details
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Initial Complaint
02/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Recology San Mateo provides trash collection services. We used them without incident for years for our house at *******************************************************************. We sold that house in November of last year and cancelled our Recology account effective 11/28/2023 as we do not own the house anymore. Since you prepay for three months in advance, my account shows a credit of $85.24. Despite emailing and calling repeatedly, I cannot get Recology to issue me a check for the refund to my new address (********************************************************************) even though the account is no longer active. The account number in question is *********. I receive "bills" every month showing my negative balance.Initial Complaint
12/15/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Having great difficulty getting a refund for overpayment of my account which is now closed. We moved Oct 1 2023 to another state and closed our Recology account. There was a credit balance of $680.48. I received an email dated Nov 2 2023 saying a refund check will be sent to ***************: *****************************************************************. Former address w recology was *************************************************************** # *********.***** (*****************, ******************* ************ I have been reaching out to Recology since OCT 1 2023 with zero resolutionInitial Complaint
12/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We live in a townhouse and there are 5 total units. We regularly have had missed pickups from Recology, and are left with full bins with no where else to put our trash and recycling for 2 or more weeks at a time. I call them and am told they will schedule a pickup. However, they don't come on the day they reschedule. This is obviously a service we pay for and it's ridiculous how I'll see their trucks **************** past us! I am seeking partial refunds for these weeks of missed service.We have paid ****** from June -> December so that's a monthly rate of *****. Called:- Nov 22 (recall about two weeks of missed service)- July 14 - June 1 We request at least 1.5months of adjustment on our bill.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.