ComplaintsforDigiSure Insurance Solutions, Inc.

Auto Insurance

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
09/08/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was charged $636.41 for some unknown damages on a Recreational Vehicle (RV) that I rented on a trip from Aug.5-Aug.9, 2023. This was through the rental company RVShare. When I rented, there was a $500 deposit for such damages through Digisure. However, I was charged an additional $136.41 for unspecified damages. None of the damages have been specified. The claims adjusting agent, Channel ****** **************************************** will not reply to emails.
Business response
09/14/2023
Hi ****************, We apologize for any inconvenience this may have caused. For some general insight, it is not our practice to send the owner's estimate of repair to the counterparty, being the renter in this case. As stated in RVshares Terms of Service, the security deposit is to be applied to the deductible. The RVshare Terms of Service are located here: ***********************************************;

Per our claim file notes, the adjuster reached out on August 11th when the claim was initially filed and again when the claim was closed. We realize more consistent communication throughout the process wouldve been preferred and will take that into account moving forward. If you would like to speak to someone in our claims department about this matter please feel free to reach out at ************************************.

Customer response
09/15/2023

Complaint: 20576284

I am rejecting this response because: I do not have an itemized list of charges. This is illegal.

Sincerely,

*************************
Business response
09/19/2023
Hi ****************, I understand your frustration. As I mentioned, if you would like to speak to our claims team please contact them at ************************************.
Customer response
09/21/2023

Complaint: 20576284

I am rejecting this response because:
The company has not supplied me with an itemized list of charges. I have already contacted them through this interaction and emails I have sent.

Sincerely,

*************************
Customer response
09/21/2023

Complaint: 20576284

I am rejecting this response because:

The company has not supplied me with an itemized list of charges. I have already contacted them through this interaction and emails I have sent.

Sincerely,

*************************
Initial Complaint
08/25/2023
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Bad faith insurance Digisure attempt s in many occasion to renege on its obligations to its clients by refusing to pay owner's legitimate claim by damage caused by ****** under RVSHARE contract. I am one of the victim that suffered monetary loss because of this company fraudulent act. I rent my RV under RVSHARE that has a contract with digisure to handle insurance claim. However, in my case the renter paid a premium of 700 to cover RV rental for 12 days and was involved on an accident during his rental period , file a claim and they make him pay a deductible of 1000$ a total of 1700$. However, for almost a month, company was unresponsive and they were trying to get away assuming it is okay to collect premium and deductible and to honor its obligation for paying for the damage. I checked the review online and this company has like a 1 star reviews on ****** and BBB.com which meant I am not the only victim of the fraudulent practice. We are kindly requesting an investigation against this company to protect citizen from the unethical practice of this company.
Business response
08/28/2023
Hi ********, thank you for reaching out. I apologize if your experience was unsatisfactory. Our records indicate that your claim has been resolved and our claims manager has reached out with no response. If there is anything you would still like to discuss regarding this claim, please feel free to email us at ************************************.

Customer response
08/29/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

************************
Initial Complaint
07/19/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Digisure is a scam business like most insurance companies. They treat their customers like garbage and lack common sense and deceny. I rented an ** through **Share that was insured by DigiSure. The ** rental was stationary (i.e. owner dropped it off, set up at location, and the ** wasn't moved from there until the owner came back to pick it up). After the ** was picked up by the owner and driven back home he claimed damage due to high winds. Digisure now claims $500 from my security deposit for damage I did not cause and was no fault of my own and wasn't proven to have occured during my rental.
Business response
07/20/2023
Hi ********, we're sorry your experience wasn't as expected. Our claims manager was able to take a look at this situation and determined that the claim was handled properly. If there is anything you would still like to discuss regarding this claim, please feel free to email us at ************************************.
Initial Complaint
07/07/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On July 5th I applied for an extended test ride on a Motorcycle from a dealership in *********, ******. The dealership uses Twisted Road for this purpose. I received a response from Twisted Road that " You have not met the minimum requirements of our third-party insurance carrier to rent due to not meeting the minimum requirements to ride."I sent a note to Twisted Road asking why I was denied and they told me that they couldn't tell me. I then received an email from Twisted Road that their Insurance Carrier would reach out to me with details.The carrier, DigiSure sent me an email "Before you can start your trip, we need to verify additional details to approve your rental for insurance".I called DigiSure as instructed, and was told they sent the wrong form and someone would send me the correct form with information.My next DigiSure email said"In evaluating your membership application, the consumer reporting agency listed below provided us with information that in whole or in part influenced our decision. The consumer reporting agency took no part in our decision and is unable to supply the specific reasons why we were unable to approve your request"There was no consumer reporting agency listed on the email.When I called again, they told me that there was nothing that they could do.I'm very disappointed in this and feel that I have been lied to. All of the correspondence that I have had with both of these companies have made statements that turned out to be misleading and false.I have a pristine driving and riding history, a motorcycle endorsement for ******************************** the last five years, excellent credit, excellent insurance history and no criminal background. Thank you,*****************************
Business response
07/10/2023
Hi *****, we apologize for any inconvenience this may have caused. Our Fraud & Risk Team Lead reviewed this matter and found your decline to be accurately placed based on the violations on your driving record. If you wish to get more information you're welcome to fill out a Consumer Report request form by following the link found in your Adverse Action email.
Customer response
07/11/2023

Complaint: 20289379

I am rejecting this response because:
You havent told me what violations, you also havent stipulated what your policy is regarding violations. If I remember correctly, I have one failure to stop before turning while driving from two years ago.I have zero infractions on my motorcycle.
Sincerely,

*****************************
Business response
07/11/2023
Hi *****, I apologize but we're unable to see the exact reason as to why you've been declined. As mentioned, if you wish to get more information you can fill out a Consumer Report request form by following the link found in the Adverse Action email you should have received.
Initial Complaint
06/20/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I applied for an account with GIG Car Share in order to rent/borrow a car during my time in *******. I received this email in response:Thank you for your recent membership application for GIG. We regret that we were unable to approve your request. In evaluating your membership application, the consumer reporting agency listed below provided ** with information that in whole or in part influenced our decision. The consumer reporting agency took no part in our decision and is unable to supply the specific reasons why we were unable to approve your request.You have the right under the Fair Credit Reporting Act to know the information contained in your file at the consumer reporting agency. You also have a right to a free copy of your report from the reporting agency, if you request it no later than 60 days after you receive this notice. In addition, if you find that any information contained in the report you receive is inaccurate or incomplete, you have the right to dispute the matter with the reporting agency. Any questions regarding such information should be directed below:DigiSure Insurance Solutions, Inc.1105 ******************************************************* Phone: ************* Online: ********************************************************* Sincerely,The GIG Team I have an 800 credit score and have only received two minor traffic tickets in my whole lifetime of driving (20 years). They have not responded to me and this denial doesn't make any sense.
Business response
06/21/2023
Hi ******, I apologize if your experience was unsatisfactory. I'm happy to help shed some light on the situation. Unfortunately, you were not qualified per the parameters of our platform, as defined by the terms of service to rent a vehicle with GIG. If you would like to request a consumer report with the exact reasoning, you may do so after receiving the adverse action notice from ** via email - within that email there will be a link where you can request the report and it will be sent within 30 days after that.
Customer response
06/21/2023

Complaint: 20211387

I am rejecting this response because:

Sincerely,

*********************
Initial Complaint
03/16/2023
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
In an attempt to rent an RV from RV Share or Go ***, both times my verification failed immediately with no cause. Digisure reps cannot provide a reason due to "privacy issues" despite being the organization that searches your records. I've asked twice now for a record showing the reason for my rejection, to no avail. I have a nearly pristine driving record for which I paid for my own records to verify (of my own volition), have excellent credit, and am FFL cleared as well as *** background check cleared for a CHL. I can find no reason why I can't rent. This company makes decisions without informing consumers who have no recourse to fix anything. Shady and sketchy at best.
Business response
03/16/2023
We appreciate your input as we aim to ensure the highest level of customer satisfaction. We apologize for the inconvenience that this situation has caused and hope we may rectify it as quickly as possible.
Our underwriting manager has reached out to provide some insight.

If there is anything else we can do please dont hesitate to reach out to us via email at ****************************************************.
Customer response
03/17/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is mostly satisfactory to me.
I appreciate the overturning of the decision, but I still have not been provided with the Consumer Report upon which the original decision was made. I would also suggest the business verify the logic used in the automations for these decisions. AI and Machine learning is only as smart as the rules it's given. This shouldn't need to happen.

Sincerely,

***************************
Initial Complaint
03/03/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have a claim open with Digisure for damage that was done to my ** and this company has not returned any of my emails, texts or calls to help me resolve my claim. The preliminary quote given by Digisure was approx **** on 10/23/2022 and the ** hadnt been in the shop. Claim Number: **SUS0225252 Policy Number: **SUS3322318TX Reservation: ******** Total bill was ******* Policy Dates: 9/30/2022 0:00 - 10/3/2022 0:00 Renter: *********************** Vehicle: 2018 Winnebago ****** ****** Date of Loss: 10/2/2022 3:00
Business response
03/09/2023
Hello, we appreciate your input as we aim to ensure the highest level of customer satisfaction. We apologize for the inconvenience that this situation has caused and hope we may rectify it as quickly as possible.

Our claims manager has reached out to provide some insight - we hope that this has resolved any lingering issues.
If there is anything else we can do please dont hesitate to reach out to us via email at
****************************************************.
Initial Complaint
02/11/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
GIG is a car share company. I applied for membership and apparently they do a background check with Digisure. Membership was denied because digisure reported i have a bad credit. I have an excellent credit report from FICO. They changed their report and said i have a dui in my driving record. The dui is from way back in 2014. I believe dmv is the one need to worry about the driving record. It's just a n unjust decision and no logic behind their decision.
Initial Complaint
12/27/2022
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The insurance company issued payment before a repair shop had a chance to give us a quote. Sent supplement request 2 months ago and cant get a response from the company. Calls go to an answering service and emails are not responded. Its been two months of trying to get ahold of someone and nobody will respond
Initial Complaint
12/14/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This agency took money out of my bank account without any authorization and have no supporting documents to support their claim. They accepted a falls collision claim, knowingly, so that they may profiteer. I have multiple email communications to prove all of this. Here are some of their lies:"There was some damage on the texture part of the ** bumper and some damages to some of the texture parts to the **.Per the appraiser there is minor damage to the texture parts.**share gathers vehicle accident information and forwards it to us.It appears you were in a loss. If you were at fault for this loss, a deductible would be applied. Deductible can be $1500.00 I'm reading in the file that you were involved in a traffic collision and the owner of the other car is using their own insurance and will be coming to us for a subrogation suit.Are you aware of this?Not per the owner of the renter.Leaving the scene of an accident is very serious.Did anyone else drive the unit during your rental period?We can't know for sure but this can support abrasions and dents. We can't be sure how, but clearly they are not there in the pre departure photos.No one has stated that you have any liability here to this point."I gave them the opportunity to return the money and I have been getting conflicting information and so I have no recourse. They engage in these fraudulent practices frequently. This company has ONE star with the BBB
Customer response
05/19/2023

Complaint: 18572883

I am rejecting this response because:

Sincerely,

***************************
Business response
05/19/2023
Hello *******, we sincerely apologize for the delay in responding. As a newer company, we are working on managing our BBB complaints in a more timely manner moving forward.

Our records indicate that our claims manager had reached out at the time to resolve any pending issues. If there is anything you would still like to discuss regarding this claim, please feel free to email us at ************************************.

Customer response
05/22/2023

Complaint: 18572883

I am rejecting this response because:
While I appreciate your sentiment that you are new and now getting to things, you are not addressing the fact that the claim was fraudulent and **** dollars were taken from me based on an owner who has a history of making false claims. No adjustor showed ** in person, the photos submitted were false and also this owner has a history of making multiple claims. What he stated was completely false and no interview was done of me either.
I want my money back.

Sincerely,

***************************

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Cookies on BBB.org

ComplaintsforDigiSure Insurance Solutions, Inc.

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Customer response

Business response

Customer response

Customer response

Business response

Customer response

Business response

Business response

Customer response

Business response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Customer response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary