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ComplaintsforPutnam Mazda Service
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Complaint Details
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Initial Complaint
04/03/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
My experience at Putnam Mazda was incredibly disappointing. Despite being a loyal customer, the ********************** I received was inadequate and distressing. After my car broke down on the freeway, I was given a loaner car but received little communication about the repair process. Shockingly, I was told the necessary part wouldn't be available until July and was ordered to return the loaner immediately, showing no empathy. Moreover, I faced racial and gender profiling, with aggression and threats of police involvement when seeking clarification. The loaner agreement had no expiration date, but I was falsely told to return it immediately. This manipulation, along with threats, is unethical and against the law. They even suggested driving my car, which had no working engine, off their lot, endangering my life. Despite contacting the owners and Mazda's office of the **** I received no response. I advise caution before trusting Putnam Mazda. The mistreatment I endured, including profiling, reflects poorly on their reputation, and I hope they improve their customer **********************.Business response
04/26/2024
This was the first time the customer and vehicle,a *********************** CX-3 with ******* miles has ever been to Putnam Mazda.The customer drove in on 3/25/***** did not charge the customer the $250.00 diagnostic fee.We offered our customer a loaner at no charge.Our customer signed a vehicle use agreement form,with an out date of 3/25/24,and a due in date of 3/29/24.After we completed the diagnosis,we informed the customer that the part would not be available until July 2024.At this time we asked for our loaner car to be returned.Our customer was not happy about this.The vehicle was not returned on 3/29/24.Our service manager then told our customer,we need it back by 4/8/****** customer returned the loaner at 2:30 PM on 4/8/24 and towed out her 2016 Mazda.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.