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Find a Location

Christian Louboutin Desert Hills Outlet has 1 locations, listed below.

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    Business ProfileforChristian Louboutin Desert Hills Outlet

    Retail Shoes

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    48650 Seminole Dr Spc L-1130, Cabazon, CA 92230-2116
    BBB File Opened:
    1/12/2022

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/12/2022

    Complaint Type:
    Product Issues
    Status:
    Answered
    My name is ****** ***** and I would like to file a complaint against Christian Louboutin in *******, CA for selling me defective shoes on 5/28/2001. I would like a refund for the amount paid, $452.55, (please see attachment.) Christian Louboutin is a luxury designer. The shoes I purchased at the outlet retail in store for $745 (please see attachment.) Per my email correspondence with corporate, they are claiming they are not defective despite pictures proving they are (please see attached pictures.) They not allowing me to exchange them or refund me the price I paid for the shoes. I have tried contacting the outlet itself to get this issue resolved, but they do not pick up the phone or respond to voice messages. Please see their attached Google Review rating. Their solution is for me to take $450 shoes to a cobbler (please see attached email exchanges). By telling me to do so, they are essentially admitting they are defective. They should have indicated they were poorly manufactured Final Sale merchandise. As such, I would have refrained from buying them. At this point, I would like my money back for these defective shoes.  Thank you so much for your time. If you need further information, please let me know.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    LeKeisha J

    1 star

    12/28/2023

    Store associates are rude, they act as if you owe them something, they pick and choose who they allow to exchange items under their final sale policy. When emailing the store I received a rude reply about exchanging a Christmas gift I purchased for my husband. I purchased the wrong size and simply needed a new size. I was told all sales final. I drive 2 hours to the store and purchased 3 pairs of shoes and while there I witnessed two other customers allowed to make exchanges. These other customers were Hispanic and Caucasian. I feel it was discriminatory to allow others to exchange but not allow myself to exchange a gift. The final sale policy should be upheld for EVERYONE! Not who they choose and because of race!

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