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ComplaintsforC6 Outdoors
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Complaint Details
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Initial Complaint
07/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Purchased a tent online that I assembled and threw away the boxes. A few days later I tried out the tent at home and the zippers kept hanging. I chose to return the tent and this company refused to provide me boxes so I had to get my own. I was charged $445 to ship the tent back for a refund. I provided this company with the box dimensions and they provided the labels they never mentioned the amount to return would be so expensive. They also told me I could drive 6 hrs round trip to return the tent to their warehouse. They have set this up so that no one for a reasonable amount can return these tents. Obviously these tent zippers are flawed and I had no choice but to return it.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.