ComplaintsforNova Development Corporation

• Initial Complaint

  08/23/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased My Attorney Home and Business software made by Nova Development Corp. and paid an additional fee for an extended dowload period. The company did not send me the download code needed to obtain the software so far I have paid them and received nothing. I would like them to send me the code I paid for so I can obtain what I bought. If they won't, I want a full refund of all money paid. - the $2.95 additonal fee along with the $29.99 original fee. and taxes paid

  Business response

  08/26/2024

   

  I'm showing a charge for $2.95 which has been refunded. I'm not showing any other charges.

  
   MyAttorney Home & Business (*******) Download
  (download attempted 2 times) 1 0.00 0.00 0.00 0.00
   Extended Download (******) 1 0.00 0.00 2.95 2.95
  Discount: 0.00
  Additional Comments: Backup CD: 0.00
  Sub Total (exc. Tax): 2.95
  Tax (17.5): 0.00
  Total: USD 2.95
  Refund: USD - 2.95 

   

   

  
  

• Initial Complaint

  03/12/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I paid for a Mac capable software through them: ******* Replay. I was led to believe it would work with **** and it doesn't work with the current system.I was given contact to ******* who said they cannot refund because it was sold through Nova Development. I contacted them several times and they keep pushing me to different departments who say they don't do that and go to another department.

• Initial Complaint

  09/12/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Student ********** *********************************** (**** or ****) has refused to issue me any sort of an explanation as to why I have not been issued a refund. I used my checking account to pay for the 2023 fall semester on July 31. I canceled my classes on August 18th, well ahead of the last date to drop classes to receive a full which was August 28th. The **** business office does not answer their phone, and does not return phone calls despite numerous voicemails. I even attempted going in person to receive an answer, but the only answer I was given regarding my refund was "the people who issue refunds have not issued you a refund yet." Every follow up question I asked the business office regarding "the people" who issue refunds was met with an "I do not know, they could issue you a refund this week or the next I do not know." I continue to wait. **** does not have another department I can seek a resolution with. This is my only recourse, which I hope will be of some help.

• Initial Complaint

  07/12/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I brought Virtual Architect Software from OfficeMax on April 1, 2023. After a few days of trying to get the software installed, I call the tech support department. I was informed that I had to pay to get support. Even with help on installation. I tried a few more days to get it installed. I finally decide to apply for a refund. I spoke to a Rep named *****. She sent me the instructions on the refund process. I completed everything and submitted it on April 29, 2023. After noticing that I hadn't received my refund, I reacted out to the company first by phone. I was instructed that I needed to send a refund to ************************************ I received and email back saying the inbox for that email address was full. I found an old email form ***** and I replied to it asking about my email. She responded explaining that the refund process is a lengthy process and instructed me to replay to that email and attach the forms to speed the process up. I send that email, and now I'm getting a reply email stating her email is full and to try again later. I've been trying since July 10 with the same response.

  Business response

  07/12/2023

  I spoke to *****************************. I have received his retail purchase information and I'm in the process of getting a check cut for him as soon as possible. I have given him my direct telephone and email address for him to reach out direct to me with any issues. 

  Customer response

  07/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  01/26/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased this floor plan software yesterday, thinking it could be a good fit for $106. They also list a 90 day money back guarantee on their site (*************************************************************************) so I thought it would be a safe bet. The software crashed constantly despite re-installs, repair operations, etc. So I gave up and decided to cash in the refund. Filled out the *** that they requested on their site for refunds and sent it off to the email listed, **************************************** The email failed as it didn't recognize the email address... It's clear they're just attempting to stop people from getting access to refunds. Did some more research and this seems to be a consistent issue that most people have with 1 star ratings on various sites for scam like activity. Older people would probably have no chance in getting their money back given the hoops you have to jump though. I saw that they're issuing refunds here when complaints are actually filed on the BBB (ridiculous strategy in my opinion), but I'm willing to put in the work to show this company isn't operating on good faith. Order number is: **********. To earn back a modicum of respect and avoid further action I'm asking for a full refund of my purchase. If this is inconvenient for you I suggest being upfront and creating a better system to handle refunds as opposed to forcing customers to report you to the BBB.

  Business response

  01/30/2023

  The order was placed on January 26 and the BBB complaint was filed on January 27th. There was no attempt to contact us for a refund. This is an abuse of your service.
  
  The order has been refunded back to CC used to purchase it.
  
  Order Number: 1086843046
  
  
  Customer ****************** Status:Complete
  Order *********************************** REFUNDED
  
  Name:***************:***************
  Company: Company:
  Position: Position:
  
  Address:12600 **************
  205
  *********
  **
  97005
  ***
  
  Address:12600 **************
  205
  *********
  **
  97005
  ***
  Edit delivery address
  
  Where heard about:0
  Redemption Code Used:
  
  Tel:5038073242Tel:NA
  Fax: Fax:NA
  Email:************************:NA
  
  Order Started:26 Jan 23 05:38 am
  
  (ADMIN USER LOCALTIME *******/***********: 25 Jan 23 21:38 pm)Order Completed:26 Jan 23 05:43 am
  
  (ADMIN USER LOCALTIME *******/***********: 25 Jan 23 21:43 pm)
  
  Sold From (rs):Nova Development 47 Sales Rep(rs3): ()
  Reseller (rs2):
  Edit rs2
  Tracking Tag (rs4):
  Tracking Tag (rs5): IP Address:*************
  
  BETA SECTION: (Currently for information only - *******************)
  GEOLOCATION DATA
  (*************)
  NOTE: This can be very approximate,
  and should not be considered fact!
  ***********
  Region:
  City:
  Zip/Postcode:
  ISO **********
  *************
  BLACKLISTS:
  
  
  Selected Language:USEnglishSelected Currency:USD
  Selected Country:USAVAT Code:
  
  Payment Method:Credit CardCard Charging Status:Accepted
  Payment Type:Visa Card Number:xxxx xxxx xxxx ****
  Name on Card / Cheque:************************* Expiry Date:03 / 27
  Bank: Start Date:/
  Authorisation No: Payment Notes:
  Payment Ref:1086843046 Payment Provider:CyberSource
  
  
  Contents of Order
  
  
  
  Product Name (Code)DeliveryQuantityRoyaltyRoyalty + TaxPricePrice + TAX
  Virtual Architect ******************** 11 (********) (Bundle product)Download10.000.00
  Virtual Architect Instant Makeover 2.0 - Download (********) (Part of Bundle)Download
  (download attempted 1 times)10.010.010.010.01
  Virtual Architect ******************** 11 (********) (Part of Bundle)Download
  (download attempted 1 times)199.9899.9899.9899.98
  Extended Download *************************
  Discount:0.00
  Additional Comments:Backup CD:0.00
  Sub Total (exc. Tax):106.94
  Tax (17.5):0.00
  Total:USD 106.94
  Refund:USD - 106.94
  
  
  Order Notes Add Note
  
  
  
  CreatedModifiedWritten byLogged in asNote TypeTitleOptions
  130 Jan **** Jan 23SystemMark OttingerRefund DetailsFull Order Refund APROVED Reason: Not satisfied with product

• Initial Complaint

  12/20/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I recently purchased Photoworks and after downloading i realised that i had already had the program purchased at an earlier date under the name of Photo Glory which is the exact layout and function i feel this is very misleading two exact programs with different names.

  Business response

  12/22/2022

  This order has been refunded directly back to the customers PayPal account. The customer has received an email showing this refund. Please see attached file for verification.
  
  See Attachment/File: BBB complaint ********.docx

• Initial Complaint

  11/27/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Some years ago I purchased Photo Explosion. I used it a lot for years but now I have very little use for it. When I received your email concerning gthe new release I felt guilty about how long I had used Photo Explosion without additional so I purchased the update. Now you are driving me crazy with at least two ne emails every day concerning your other products. I AM 82 YEARS OLD SO i AM NOT INTERESTED IN ANY OF THEM! Please stop sending them to me.***************************

  Business response

  11/29/2022

  The customer's email has been removed from all web sites.
  
  
  From: *********************** <*******************>
  Sent: Tuesday, November 29, 2022 12:45 PM
  To: ************************* <*******************************************>
  
  Subject: RE: remove email from customer data base.
  
  Hi ****,
  
  He has been unsubscribed from all emails.
  
  Thanks,
  
  ***********************
  Senior *************** Manager
  
  
  *********
  7031 **** Center Parkway **********, ********** 94566
  **************
  PlanetArt.com FreePrintYourWorld.com
  
  

• Initial Complaint

  11/23/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hi, I purchased this software for it being said to sponsor HGTV and looked so trustworthy.I got it from their website. First time installation had one error, and my serial code was "used" when I tried to install it again. I was in a rush so paid again to get a new code. I issued the refund on 2021/12 and NO REFUND SO FAR. Then, I reinstalled my PC and the software. Turn out the serial code was unable to be used again! It says to be able for 5 advices to use. Total fail and no response by email ever. I'd call it a total fraud. Even the phone service need to PAY to use it. More than 200 USD tricked.

  Business response

  11/28/2022

  I'm very sorry for the issues with the downloads. Unfortunately, our refund policy is for 180 days or 6 months. I am unable to refund the orders due to how long ago they were purchased. see below.
  
  
  
  Customer *************
  Order Status:Complete
  Order ***********************************
  
  Name:********************:*******************
  Company: Company:
  Position: Position:
  
  Address:''16314F-6
  
  ''
  State/Province
  600
  TaiwanAddress:''16314F-6
  
  ''
  State/Province
  600
  ******
  Edit delivery address
  
  
  Where heard about:0
  Redemption Code Used:
  
  Tel:+886 911781321Tel:NA
  Fax: Fax:NA
  Email:**************************:NA
  
  Order Started:23 Dec 21 00:42 am
  
  (ADMIN USER LOCALTIME *******/***********: 22 Dec 21 16:42 pm)Order Completed:23 Dec 21 00:59 am
  
  (ADMIN USER LOCALTIME *******/***********: 22 Dec 21 16:59 pm)
  
  Customer *************
  Order Status:Complete
  Order ***********************************
  
  Name:********************:*******************
  Company: Company:
  Position: Position:
  
  Address:''16314F-6
  
  ''
  State/Province
  600
  TaiwanAddress:''16314F-6
  
  ''
  
  600
  ******
  Edit delivery address
  
  
  Where heard about:0
  Redemption Code Used:
  
  Tel:+886 911781321Tel:NA
  Fax: Fax:NA
  Email:**************************:NA
  
  Order Started:22 Dec 21 07:40 am
  
  (ADMIN USER LOCALTIME *******/***********: 21 Dec 21 23:40 pm)Order Completed:22 Dec 21 07:44 am
  
  (ADMIN USER LOCALTIME *******/***********: 21 Dec 21 23:44 pm)
  
  

• Initial Complaint

  09/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased software************************** from them in 2017. I got a new solid state drive installed over the weekend & upgraded to **********. As a result, I had to reinstall the software. I got an error message that I had to reregister or I couldn't fully use the program. I wrote them & told them the problem & that I needed a new code. They told me I had to purchase the program ALL OVER AGAIN. I was livid & told them they never told me there was an expiration date on it when I bought it. After raising a fuss, they provided me with a code to unlock the program. I then told them I was having a problem getting ********** drivers & probably had to downgrade back to ********** & would the code work when I did. They would not respond and just ignored me. I wish I had known they blew off customers & treated them this way when I PURCHASED the program. I have my electronic receipt so it's not like I'm trying to get something for free.

  Business response

  02/02/2023

  Business Response /* (1000, 7, 2022/10/17) */ Complaint ID#: ******* Consumer: ********** The issue was Mrs. **** upgrade her computer to **********. The software she had was 5 years old and not compatible with **********. Every time she downloaded it failed. What we did was to comp her a free updated version that will work with **********. She is very happy now. She would delete the *** complaint, but she does not have the link to do so. From:************** Sent: Monday, October 17, 2022 1:14 PM To: ******************************** Subject: RE: ************ software Hello *****, I went ahead and placed an order for the software, you should have received an email from us with a link to your software. Below is the link to the software just in case you are unable to locate the link . Soda PDF 11 Home Serial / Licence:***************************************************************************************************************** Please contact us if you have any questions or issues with the software. Thank You, ************* ********* Distribution Services ************************************************************************************************************************************** Consumer Response /* (3000, 9, 2022/10/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) The links to the software **************** DO NOT WORK. I was sent another link for the Soda software, but get an error message when trying to download. I sent all of these emails back to************** asking her to try them herself to see that they don't work. So this issue is NOT resolved yet. Business Response /* (4000, 11, 2022/10/24) */ Mrs. **** purchased a new computer with ********** and the ****************** from 2017 does not work with **********. We gave her the new version and Tech support is trying to make it work for her. It falls under the ** development team. The time difference is a problem. Below is from the tech support manager who contacted Mrs. **** last Thursday 10/20/2022. The problem is ongoing, and we want to give her a full refund, but the purchase was from 2017 for a now discontinued program. We want to solve this issue. Hi, The Soda PDF program is not really supported in our department. We can only reset the link and serial number then provide it to the customer. This program is supported by ********* ** team. I tried accessing the computer remotely and run the installer but the message with the module signature keeps showing up. Please see image below for reference. From what I understand, Soda PDF is subscription based. Modules/ signatures for old versions are no longer available. The latest version that they released is version 14 which is not available on our end. May we ask ********* ** to take over and handle this issue since they are more trained for it, and may be they have a way to install or by pass activation? Consumer Response /* (4200, 13, 2022/10/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Issue not resolved yet -- And I never said I have **********, I have **********. I am confused by their latest response, I was offered a refund but they don't have my credit card info & I have yet to hear back from them on this - but according to their response above, I they can't because the product is discontinued? I would like to just leave the *** complaint as is as I am tired of going back and forth with them/this.

• Initial Complaint

  09/08/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On July 2 I purchase program on the CD from company nova development cost $72.89 was charged to my credit card Four weeks later after not receiving my product I contact nova development via email because their phone number is not excepting calls due to COVID-19 I did receive the response on the email saying I have to wait 6 to 8 weeks before I get my product in the mail due to shipping delays which was not stated on their website on any of the pages or a check out to notified me it's going to take that long to deliver a CD with a software it's been 10 weeks and it's no word or email from nova development to let me know if they ever going to send me anything it is a scam

  Business response

  09/28/2022

  Business Response /* (1000, 8, 2022/09/26) */ The order has been refunded. Customer ID: ********** Order Status: Complete Order ID: ******************************** REFUNDED Name: ************************************* Company: Company: Position: Position: Address: ***************** ********************** Address: ***************** ********************** Edit delivery address Where heard about: 0 Redemption Code Used: Tel: ********** Tel: NA Fax: Fax: NA Email: ************************* Email: NA Order Started: 1 Jul 22 21:28 pm (ADMIN USER LOCALTIME *******************: 1 Jul 22 13:28 pm) Order Completed: 1 Jul 22 21:54 pm (ADMIN USER LOCALTIME *******************: 1 Jul 22 13:54 pm) Sold From (rs): Nova Development 47 Sales Rep(rs3): () Reseller (rs2): Edit rs2 Tracking Tag (rs4): NOVA_REG Tracking Tag (rs5): IP Address: ************* BETA SECTION: (Currently for information only - **********) GEOLOCATION DATA *************** NOTE: This can be very approximate, and should not be considered fact! Country: *** Region: ** City: ********* Zip/Postcode: ***** ISO country: ** ************************** Selected Language: ********* Selected Currency: USD Selected Country: ******* Code: Payment Method: Credit Card Card Charging Status: Accepted Payment Type: **** Card Number: xxxx xxxx xxxx **** Name on Card / Cheque: ***************** Expiry Date: 03 / 24 Bank: Start Date: / Authorisation No: Payment Notes: Payment Ref: ********** Payment Provider: *********** Contents of Order Product Name (Code) Delivery Quantity Royalty Royalty + Tax Price Price + TAX **************************** - Boxed ********* Shipping 1 0.00 0.00 39.99 39.99 *************** 5.0 Deluxe - Boxed ********* Shipping 1 0.00 0.00 49.99 49.99 Shipping (******) 1 0.00 0.00 10.00 10.00 Commercial Discount Code (**********) 1 - 12.00 - 12.00 Commercial Discount Code (**********) 1 - 15.00 - 15.00 Discount: 0.00 Additional Comments: Backup CD: 0.00 Sub Total (exc. Tax): 72.98 Tax (17.5): 0.00 Total: USD 72.98 Refund: USD - 72.98 Consumer Response /* (2000, 10, 2022/09/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes I accept the refund but it's still not a good business model to not communicate with customers and make them wait 10 weeks and numerous attempts to try to call them was Fail before they actually attempt to give me my money back

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩