ComplaintsforMyCheekyDate

• Initial Complaint

  08/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This "dating service" is inept at best, but truely just a scam.I signed up for a 4x dating package almost two years ago. Over that time they connected me with only 2 "dates", that were women with whom we had absolutely no connection, nothing in common, no physical attraction, and no potential for connection.It is extremely clear that they absolutely do not care what their daters are looking for, and are thereby not a "matchmaking" service. I regret every ***** I gave them, and regret every bit of emotional energy wasted hoping for connection from their "dating service".Also, they refuse to give refund when after years time they have not arranged the agreed 4x dates. They are scammers. Avoid this company.

  Business response

  09/03/2024

  We're sorry the buyer is so upset; let us address his concerns. For the buyers first match, we never received any feedback that would lead us to believe the buyer did not enjoy his date. For the buyer's second date in which we arranged we noted quite a number of commonalities including both wanting children one day, one being currently a teacher and the other a previous school teacher. Both lead extremely active lifestyles including camping, cycling and playing volleyball and pickleball. We are sorry the buyer's matches did not fancy him. We also note the buyer attended two events with us as part of his package - where unfortunately there was no interest by the ladies in attendance. We absolutely appreciate how frustrating and disheartening this can be. 
  
  We recommended the buyer continue to attend events as they are part of your package and perhaps the buyer could gain more confidence and matches. The buyer declined. In the time the buyer has signed up for his Blind-Date Matchmaking and events package - we have held over 100 events in the ****** area and the buyer was welcome to them all. 
  
  Such things as attraction - can not be quantified. We match primarily on interests, goals and what we find to be a suitable match for a lovely date arranged by us. If the buyer would like to reach out directly to us - we would more than welcome the opportunity. 

• Initial Complaint

  07/18/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I bought a matchmaking package from this company which agreed to set me up on two dates I believe. I began working with them in January 2024 and have not had a single date as of late July 2024.The company finds the people and then sets up the dates by communicating with both people separately. I received information about two potential matches and agreed to go out with both of them and provided days/times/locations as asked. The company failed to make either date happen.The last time I heard from the representative I was dealing with was in **** **** I asked for a refund, the representative told me they dont offer this. She also said I had to be patient as they try to find people that meet my criteria. I think six months is long enough to find one date.

  Business response

  07/23/2024

  We are sorry the buyer is upset. The buyer purchased one of our Blind-Date Matchmaking & Events packages ($289.51) consisting of two arranged dates and unlimited events throughout. In regards to the possible two matches we sent the buyer, one did find the proposed location was too far and elected to meet another of our Matchmaking clients instead. For the second, we did not hear back in time to assist in matching with the buyer. 
  
  The buyer does have extremely specific requests that fall outside that in which we specialize in and outside of what we offer in our service. The buyer at 52 years old is older than that of our events and therefore the majority of our daters and his request to meet someone that is divorced and has children, is a specificity that exceeds that of preferences. As a result, the time it may take to find a suitable match is naturally extended as we stated to the buyer. 
  
  As described in detail on our website, our Matchmaking & Events packages are a lovely way to meet someone who shares your preferences, hobbies and aspects of your lifestyle for a night arranged by us. 

  Customer response

  07/24/2024

   
  Complaint: 22009336
  
  I am rejecting this response because:

  I paid for a service I havent received which was two dates. 
  

  The package doesnt say that the company will attempt to find me two dates for the fee. It says I will go on two dates.

  I have gone on zero in six months.
  

  Thats the bottom line. 
  

  As far as the rest of the response goes, I find dozens of people everyday on dating apps who fit my criteria of women divorced with children who are within 10 years of my age. Im sure I even mentioned an age range.
  

  This is not challenging to find.
  

  If you thought this was too hard for you and/or I was too old for your pool of daters, you should have said so and not accepted my money.
  

  You didn't do this.

  You did say it would take some time, but have failed to arrange one date in six months and have not presented me with any possibilities in three months. 
  

  This is totally unacceptable. 
  

  Please refund my payment.

  Sincerely,
  
  *******************

  Business response

  07/31/2024

  We are happy to see the buyer acknowledge his challenges and requests that fall outside of that in which we specialize in and cater to which as a result - would extend the time for a potential match. 

  As we stated to the buyer and is very clear on our website, the ages of our matchmaking daters reflect that of our events. We do not use dating apps or other methods such as *********** LinkedIn or other means to find daters. They are drawn from those that register with our Matchmaking and/or our speed dating events - as we are a speed dating & matchmaking company. 

  Those who are within the ages of our events tend to not be divorced with children - which was your request and as we explained to you. As well, we note you live outside the city of *********, which also presents its own challenges which is reflected on the two dates who discovered you did not live close by. 

  We urge all buyers for any product or service to ask questions prior to their purchase. We are happy to assist and can be found 24/7 at *************************** or 866 We Speed. 

  Once again, we clearly stated how our service works and the challenges you would inherently face. We offer a lovely service based on preferences, hobbies, goals and commonalities. Such a specific request that falls outside of our age range and falls outside of the service we offer as expressed to you. 

• Initial Complaint

  05/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In December 2023 I paid over $500 for their service, which advertised to include finding 4 women that would be potentially compatible for me to date. (in addition to being able to attend their local speed dating events which often get cancelled at the last minute) The following day the price dropped almost $100 and they declined my request to refund me the difference. Now in May, almost 5 months after signing up, they have done nothing in terms of fulfilling the service they claim to offer. Not one potential date. I have emailed and tried to call to request a refund, since they are not delivering the service I paid for. Through email they continually decline to provide a refund. I have attempted to call who I think is the owner (****** at ************) but calls go to voicemail. There is no contact number to speak with a human otherwise, only email replies - which may even be bot driven now. This business seems like a scam. I just want my money back as they are not delivering the service I paid for

  Business response

  05/10/2024

  We're terribly sorry the buyer is upset.
  

  Let us address the buyer's concerns;
  
  Prior to the buyer purchasing his Blind-Date *********** and Events Package, we did reach out to the buyer upon his inquiry about the package. The buyer had expressed his age of 53 and we stated that as reflected on the website - our ages for our *********** tend to reflect those from our events. Unlike other *********** services who search for daters from ******************** or the local gym, our *********** daters are curated from our events and as a result - the ages for our *********** program reflect the same. The company made sure the buyer understood this, urged the buyer to once again read over the site prior to his purchase so he fully understood. We also stated that as his age was outside of that in which we specialize in - the time it may take to find a potential match may be greater. As a company, we can not turn away anyone based on age - as that would be discrimination. What we do instead - is firmly let those that fall outside of our typical age ranges, that it may take a bit longer to find suitable matches because of the age challenge. 
  
  With respect to events being cancelled - just in the last few months we have held 20 events in ******, to which the buyer attended 3 and unfortunately only matched at one event. Here is a list of our most recent events in ******* 
  
  2/3/2024 in AC Bar and Kitchen at 7:00 PM
  2/10/2024 in AC Bar and Kitchen at 7:00 PM
  2/11/2024 in **************** at 6:00 PM
  2/14/2024 in **************** at 6:00 PM
  2/17/2024 in ******* Wine Bar at 6:00 PM
  2/24/2024 in AC Bar and Kitchen at 7:00 PM
  2/25/2024 in AC Bar and Kitchen at 6:00 PM
  3/1/2024 in Bar *** at 7:00 PM
  3/9/2024 in AC Bar and Kitchen at 7:00 PM
  3/16/2024 in AC Bar and Kitchen at 7:00 PM
  3/23/2024 in AC Bar and Kitchen at 7:00 PM
  3/24/2024 in The Thin Man at 6:00 PM
  3/28/2024 in AC Bar and Kitchen at 7:00 PM
  3/30/2024 in AC Bar and Kitchen at 7:00 PM
  4/6/2024 in AC Bar and Kitchen at 7:00 PM
  4/11/2024 in *** *** at 7:00 PM 
  4/20/2024 in AC Bar and Kitchen at 7:00 PM
  4/28/2024 in AC Bar and Kitchen at 6:00 PM
  5/9/2024 in Bar *** at 5:00 PM
  
  Lastly, we are available 24/7. One can either email us at *************************** or telephone us at 866 We Speed. Our contact information is at the bottom of each page of our website. 

• Initial Complaint

  04/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a matchmaking package six years ago. In that time, I went on one date who didn't fit any of my desired qualities. I was stood up once as well - most likely a fictional person the company concocted. This company is a poster child for services not rendered.

  Business response

  05/06/2024

  We are sorry the buyer is upset; let us address his concerns; 
  
  We reflect the buyer purchasing his Blind-Date Matchmaking & Events package shortly before the pandemic. Despite this - we do show the buyer refused 2 ladies who wished to meet him. We also show that for one of the matches whom he met - he stated 'she was only there for a free meal'. We do have a zero tolerance for daters insulting each other - it is unnecessary, offensive and can be indicative of other problems at hand. For another match the buyer was set to meet, the lady we believe saw the buyer and based on her initial feelings - elected to not meet the buyer. 
  
  We also show the buyer has attended two events - where he received matches at both events. 
  
  The company holds approx. 5-6 events a month in ****** and the buyer is welcome to them all. All we would ask is that the buyer treat the ladies at the events with the same courtesy he would ask of others. Below are 17 events we have held in ****** the last few months alone. 
  
  1/24/2024  |   Austin - Night Owl - 7PM 
  1/27/2024  | Austin - Uptown Lounge  - 7PM
  2/1/2024 | Austin - Limestone - 8PM
  2/3/2024 | Austin  - Limestone - 5PM
  2/4/2024 | Austin - ********* - 5PM
  2/14/2024 | Austin  - Highbies - 7PM
  2/17/2024 | Austin  - Limestone - 5PM
  2/18/2024 |  Austin - ************* - 5:30PM
  2/24/2024 |  Austin  - Limestone - 7PM
  3/1/2024 | Austin - Limestone - 8PM
  3/2/2024 | Austin - Limestone - 5PM
  3/6/2024 |  Austin - Highbies - 7PM 
  3/7/2024 | Austin - Uptown Lounge 8PM
  3/10/2024 |  Austin - ************* 5:30PM
  3/16/2024 Austin - Limestone - 5PM
  3/21/2024 Austin - Punch Bowl - 8PM
  3/30/2024 Austin - Limestone 5PM

  Customer response

  05/08/2024

   
  Complaint: 21616135
  
  I am rejecting this response because:

  Providing incompatible matches that by any standard of reasonableness would not work is a failure of the company; placing blame on me falsely shifts responsibility. It's not an insult to state that a match attended for a free meal - if provided a comprehensive profile, incompatibility would be self-evident and my claim is further supported by the match choosing an expensive restaurant instead of a more reasonable coffee or drinks date. Furthermore, admonishing someone for what you perceive as an insult (but was not) but then insulting them (based on unfounded claims) in the following paragraph is hypocrisy at its finest. This barely scratches the surface of this company's misconduct. My settlement offer is as follows: the company deletes all of my data and signs a privacy agreement in exchange for me dropping my claim. 

  Business response

  05/13/2024

  ***** was presented detailed information with respect to his matches and agreed to meet. In particular, the lady with whom the buyer states only went on the date for a 'free meal'. ***** had the opportunity to voice any concerns with respect to his potential date or potential venue. At no time, did the buyer voice concern over either. We can appreciate dating is hard and highly emotional. However, we don't believe rejection should equate to one being out for a 'free meal'. Once again - the buyer had every opportunity to discuss more about his potential date and could have suggested places more comfortable for him. Only after being rejected, did the buyer suddenly become angry at his date, and in turn, angry at the company. 

  Customer response

  05/16/2024

   
  Complaint: 21616135
  
  I am rejecting this response because:

  The business' reply is untruthful as they withheld pertinent information that would've altered my decision process. Furthermore, the business did not address my resolution proposal or any course of resolution for that matter. 

• Initial Complaint

  03/27/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid for matchmaking services in July 2023. No services have been provided. I have requested a refund multiple times, but instead get a non-sensical answer

  Business response

  04/04/2024

  We're sorry the buyer is upset. We have experienced a challenge in that the buyer travels extensively. There have also been instances where the buyer did not see our email and missed another connection. We also note as part of the buyer's Blind-Date Matchmaking & Events package - the buyer has reserved a number of times for events in ** and ***. In ** alone, we have held over 130 events since the buyer signed up. The buyer was welcome to attend any and all as part of his package. 
  
  
  Date City Venue Time
  7/2/2023 OC Floe Lounge 7:00 PM
  7/6/2023 **************** ** 7:00 PM
  7/8/2023 *************** 5:00 PM
  7/8/2023 OC Floe Lounge 5:30 PM
  7/9/2023 *************** 5:00 PM
  7/9/2023 ********************************* 7:00 PM
  7/15/2023 *************** 5:00 PM
  7/15/2023 ************** 5:30 PM
  7/16/2023 *********** No **mment Lounge 5:30 PM
  7/16/2023 ************** 7:00 PM
  7/17/2023 **************** ** 7:00 PM
  7/19/2023 ****************** 5:30 PM
  7/20/2023 ******************* 7:00 PM
  7/22/2023 ************** 5:30 PM
  7/22/2023 **************** ** 6:00 PM
  7/26/2023 *********** move to West & ** 7:00 PM
  7/29/2023 ************** 5:30 PM
  7/30/2023 *********** No **mment Lounge 5:30 PM
  7/30/2023 ************** 7:00 PM
  8/2/2023 ****************** 5:30PM
  8/3/2023 ********** **ngregation Ale House 7PM
  8/5/2023 **************** ** 6PM
  8/6/2023 *************** 5PM
  8/7/2023 **************** ** 7PM
  8/9/2023 **************** ** 7PM
  8/12/2023 ************************* 5:30PM
  8/13/2023 *********** No **mment Lounge 6Pm
  8/13/2023 ************** 7PM
  8/19/2023 LA N10 5PM
  8/19/2023 ************** 5:30PM
  8/21/2023 **************** ** 7PM
  8/26/2023 *************** 5PM
  8/27/2023 *********** No **mment Lounge 6PM
  9/2/2023 *********** n10 5PM
  9/2/2023 OC N10 5PM
  9/3/2023 LA N10 5PM
  9/3/2023 ********************************* 7PM
  9/9/2023 LA N10 5PM
  9/9/2023 ********************************* 7PM
  9/10/2023 LA No **mment Lounge 6PM
  9/10/2023 ************** 7PM
  9/13/2023 ****************** 5:30PM
  9/16/2023 OC *************** 5:30PM
  9/17/2023 LA N10 5PM
  9/21/2023 LA West ** 7PM
  9/23/2023 LA N10 5PM
  9/23/2023 OC Parkestry rooftop 7PM
  9/24/2023 ************** 7PM
  9/30/2023 ************** 5:30PM
  10/1/2023 LA N10 5PM
  10/5/2023 LA West ** 7PM
  10/7/2023 LA n10 5PM
  10/7/2023 LA n10 5PM
  10/7/2023 ******* Restaurant 6PM
  10/8/2023 ************** 7PM
  10/8/2023 LA No **mment Lounge 6PM
  10/15/2023 LA N10 5PM
  10/19/2023 LA West ** 7PM
  10/21/2023 OC *************** 6PM
  10/22/2023 LA No **mment Lounge 6PM
  10/22/2023 ************** 7PM
  10/28/2023 ************** 5:30 PM
  10/29/2023 LA N10 5PM
  11/4/2023 LA n10 5PM
  11/4/2023 OC *************** 6PM
  11/5/2023 ************** 7PM
  11/5/2023 LA No **mment Lounge 6PM
  11/6/2023 LA West ** 7PM
  11/8/2023 LA West ** 7Pm
  11/11/2023 ************** 5:30 PM
  11/11/2023 LA West ** 6PM
  11/12/2023 LA N10 5PM
  11/16/2023 LA West ** 7PM
  11/18/2023 LA N10 5PM
  11/20/2023 LA West ** 7PM
  11/26/2023 LA N10 5PM
  11/26/2023 ********************************* 7PM
  12/2/2023 OC *************** 7PM
  12/3/2023 LA No **mment Lounge 6PM
  12/6/2023 OC *************** 6Pm
  12/9/2023 LA N10 6PM
  12/10/2023 LA n10 5Pm
  12/10/2023 ********************************* 7PM
  12/17/2023 LA No **mment Lounge 6PM
  12/17/2023 ************** 7PM
  12/31/2023 LA No **mment Lounge 5PM
  12/31/2023 ************** 5PM
  1/6/2024 OC MESA 6:00 PM
  1/7/2024 LA NO **MMENT LOUNGE 6:00 PM
  1/7/2024 OC FLOE LOUNGE 7:00 PM
  1/11/2024 LA THE ********** 7:00 PM
  1/14/2024 LA THE **** FELLA 5:00 PM
  1/21/2024 LA NO **MMENT LOUNGE 6:00 PM
  1/24/2024 OC MESA 6:00 PM
  1/24/2024 LA WEST & ** 7:00 PM
  1/25/2024 ******* FELLA 7:00 PM
  1/27/2024 ******************** 5:00 PM
  1/27/2024 ******* FELLA 6:00 PM
  1/29/2024 ******* fellas 7:00 PM
  2/3/2024 LA n10 5:00 PM
  2/3/2024 ******* 6:00 PM
  2/4/2024 LA No **mment Lounge 6:30 PM
  2/4/2024 ************** 7:00 PM
  2/7/2024 ******* 6:00 PM
  2/7/2024 LA n10 7:00 PM
  2/11/2024 LA N10 5:00 PM
  2/14/2024 ************** 7:00 PM
  2/14/2024 *********** ********** 7:00 PM
  2/17/2024 LA n10 5:00 PM
  2/18/2024 LA No **mment Lounge 6:00 PM
  2/18/2024 ********************************* 7:00 PM
  2/18/2024 OC FLOE Lounge 7:00 PM
  2/21/2024 *************************** ***************** 6:00 PM
  2/22/2024 ********************************* 7:00 PM
  2/24/2024 ************** 5:30 PM
  2/24/2024 ********************************* 7:00 PM
  2/25/2024 LA n10 5:00 PM
  2/26/2024 ******************** 7:00 PM
  3/2/2024 ******* 6:00 PM
  3/3/2024 LA No **mment Lounge 6:30 PM
  3/3/2024 ********************************* 7:00 PM
  3/3/2024 ************** 7:00 PM
  3/6/2024 ******************** 7:00 PM
  3/7/2024 ******************** 7:00 PM
  3/10/2024 LA n10 5:00 PM
  3/16/2024 LA n10 5:00 PM
  3/17/2024 LA No **mment 6:00 PM
  3/17/2024 ************** 7:00 PM
  3/20/2024 ****************** 6:00 PM
  3/20/2024 LA n10 7:00 PM
  3/21/2024 LA n10 7:00 PM
  3/21/2024 ********************************* 7:00 PM
  3/23/2024 ********************************* 7:00 PM
  3/24/2024 LA n10 5:00 PM 

  Customer response

  04/10/2024

   
  Complaint: 21480363
  
  I am rejecting this response because: the company did not address that I paid for matchmaking services (individual dates with women) that have NOT been provided. The events mentioned are NOT what I paid for (but rather a secondary benefit) which are also available for purchase on an individual basis. I do not travel extensively, in fact I was gone 1.5 weeks in the ******** area in October. Otherwise, I have been in *********** the rest of the time. With regards to the one match they noted, I responded quickly, but the woman was no longer interested and a mutual date/time was not able to be confirmed. I asked if I could attend a speed dating event in the ********, but those did not work out for personal reasons. Once again, to be clear, I paid for matchmaking services which have NOT been provided. The next step is very clear b/c the merchant has taken my money and not provided the services which I paid for, I need to have my money returned.
  

  I need to be clear, the next step is going to be legal action to recover the money collected from me with no services provided. I am amenable to a negotiated resolution including a return of my money, but otherwise it is clear the business owner is not interested in settling this matter and addressing that I have paid for matchmaking services in July 2023 and have yet to go on an actual date. This is approximately 10 months ago. It is extremely reasonable to believe and conclude that if the business owner is really seeking to provide such services, they would have already.
  
  Sincerely,
  
  Dr. *************************

  Business response

  04/15/2024

  ***** was keenly aware that attending our events complimentary is indeed part of the package the buyer purchased and was incentivized by such. For example; ***** wrote in on July 10th 2023, two days after the buyer purchased the Blind-Date & Events package and stated 'I attended many of your events in 2014-2016 in the LA area so I know the quality of woman who attend. I was always impressed'. He also followed shortly stating 'Finally, I would like to attend some events in the coming weeks. How much notice is needed so I can be respectful of the generous benefit and turn around time?'
  ***** then proceeded to book approx. 5 events, for each of those the buyer cancelled last minute or failed to show. 
  With respect to the first match the company arranged, on November 17th 2023, the company emailed the buyer extensively in regards to arranging a mutual match and exactly when and where they would meet. A highly time consuming endeavor. We did not hear back from the buyer until December 26th 2023, stating 'I am just seeing this email (by accident) as it appears you all reached out while I was traveling for work' This was upsetting to the dater with whom the buyer was set to meet and a waste of everyone's time. 
  
  With respect to the second match the company arranged, On August 15th 2023. The company emailed the buyer to inform him of his match and to make arrangements for them both to meet. The company did not hear back from the buyer until 2 days after a multitude of exchanges, which once again, was disappointing to the match and her time. 
  The buyer also stated upon registering that his 'mainstays' are ********, *******, ******* and ****** 'traveling to ********** (former New Yorker 30 minutes outside ***) also ******* b/c of my parents and ***** (******* and ******). Open to other cities but those are my main stay.'

  The buyer as well - stated 'I will also be in the ***************** area leisure and work in the coming months. If you have anyone in this region that meets my criteria, would be happy to consider.' 

  Had the buyer attended any number of events he reserved for or any of the 130 events we held in ** alone, let alone his 'mainstays' of ********, *******, ******* and ***** - where we hold 6-8 events a month in each of those cities. 
  Had the buyer not made arrangements two meet with his initial 2 matches and then disappeared - the first for 6 weeks and the second for 2 days, he would have not only met his lovely matches instead of disappointing them both. 

  Lastly, we are not a matchmaking company who happens to also hold events. The buyer knew this as he attended many times before and was very eager to attend with our compliments.  The only person keeping the buyer from the services is the buyer. 

• Initial Complaint

  03/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a ticket for a speeddating event with MyCheekyDate in ********* multiple months ago. It has been consistently cancelled at the 11th hour the night before the event should have taken place now for times in a row. This event should not be advertised or sold if lacking the resources to actually take place. It is false advertisement plain and simple and very deceptive. An event being repeatedly cancelled less then 24hrs prior to it taking place, four times in a row, is unacceptable. People have jobs and responsibilities and if the organizers cannot stick to a date, then the event should not be sold at all.

  Business response

  03/11/2024

  We're sorry the buyer is upset. We understand there were a couple events where both the buyer and guest wished to reschedule. We do enjoy being understanding of our guests and appreciate when daters such as the buyer are equally understanding. We are super excited to have resolved this issue with the buyer and can not wait for when he attends with us on March 23rd 2023. We appreciate the buyer being so understanding. 

• Initial Complaint

  02/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They are constantly canceling events and offer no refunds. I know other people who purchased from this company and their events were canceled. No one has ever been to any of their events. This feels like a SCAM.

  Business response

  02/17/2024

  
  We do see the buyer was rescheduled twice, 2 and a half years ago, in 2021.

  
  At this time - it was a challenge for us all with restrictions being
  reinstated and lifted on a regular basis. However, it was not long after
  that as cities regained normality, so did our events.
  
  In ******* - we typically have one to two events every week and you were
  and continue to be welcome to any event you fancy attending. Simply
  reach out to us at *************************** or reach out to us at 866 We
  Speed.
  
  Our apologies again and hope you reach out.

• Initial Complaint

  02/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought my ticket last night only to wake this morning to it being cancelled it seems they always use the same excuse of people requesting it to be rescheduled. How were they selling tickets last night still if this is the truth. Total SCAM

  Business response

  02/13/2024

  The buyer purchased for an event in *******. They purchased it for the event the night before the event was scheduled. Unfortunately, we received a myriad of reschedule requests the morning of the event, as such, we elected to remove the event from the schedule. While rescheduled events are not common - they can occur and are an inconvenience to our hosts, staff, venue and most importantly - fellow attendees. We do take an understanding approach to those that need to reschedule as we would for the buyer. Daters can then choose to attend any event they wish - without expiration. With respect to the company being a scam - we are entering our 17th year in over 50 cities and are both Accredited by the BBB for the last 14 years and ****** an exemplary A-/B+ rating with 4 stars. 

• Initial Complaint

  01/19/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On November 8, 2022, I purchased a matchmaking package for 4 arranged dates. As of January, 16, ****, the company has arranged 1 date. Therefore, I have not received the services for which I paid.

  Business response

  01/23/2024

  The buyer purchased our Blind-Date Matchmaking & Events package. The buyer attended an event with us on December 17th 2022 as part of her package. Unfortunately, for this particular event, the buyer did not ****** a match. 
  
  While the buyer is welcome to attend any event she wishes as part of her package, we did personally send out invites to her welcoming her to join in over 20 events. 
  
  With respect to her Matchmaking Blind-Dates; The buyer did meet an individual who she stated her date a good conversationalist but unfortunately there were no romantic sparks. 
  
  We also introduced the buyer to her second match who both shared many commonalities, but refused this date as she found his interest in Sci-Fi a personal turn off. 
  
  We then introduced the buyer to her 3rd date on October 19th, unfortunately before they could meet, her prospective date had begun dating someone.

  Customer response

  02/01/2024

   
  Complaint: 21150789
  
  I am rejecting this response because:

  Event attendance is irrelevant. I purchased a "matchmaking package", as clearly advertised on the companys website: *******************************************************. The details of the matchmaking package I purchased are as follows:

  
   Date Me! * Four pre-arranged Date-Nights. For each Date-Night you will meet a different partner chosen for you based on your mutual aspirations, expectations and likes.
  * Matchmaking by our experienced team. A comprehensive and detailed approach to understanding you and finding that partner who compliments both of your goals. 
  * Our team will discuss your details and preferences with you upon confirmation. 
  * Arrangements for each of your Four Date-Nights at one of our preferred venues or venue of your choice. 
  * 'This, that and the other' - the ultimate in concierge services. From fashion advice, unique date-spots to sought-after recommendations - ask and you shall receive! 
  * Complimentary admission to Speed Dating events at no charge to you for the duration of your Matchmaking package.

  
  As stated in My Cheeky Dates response, in over a years time the company only arranged one date chosen for you based on your mutual aspirations, expectations and likes.  They did not deliver the service I paid for.
  
  
  Sincerely,
  
  *************************

  Business response

  02/06/2024

  The buyer purchased our Blind-Date Matchmaking & Events package. The buyer attended an event with us on December 17th 2022 as part of her package. Unfortunately, for this particular event, the buyer did not ****** a match. 
  
  While the buyer is welcome to attend any event she wishes as part of her package, we did personally send out invites to her welcoming her to join in over 20 events. 
  
  With respect to her Matchmaking Blind-Dates; The buyer did meet an individual who she stated her date a good conversationalist but unfortunately there were no romantic sparks. 
  
  We also introduced the buyer to her second match who both shared many commonalities, but refused this date as she found his interest in Sci-Fi a personal turn off. 
  
  We then introduced the buyer to her 3rd date on October 19th, unfortunately before they could meet, her prospective date had begun dating someone.

• Initial Complaint

  12/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Their scheduled events continue to get canceled and no refunds are offered on their behalf. This could very well be a SCAM. Collect money from clients, cancel, and reel in the money for doing absolutely nothing. If you have a lot of people that cancel last minute, THEY should get penalized. Not everyone else. You cannot assume that our schedule is available whenever you actually do have an event that works out. If you are going to have this business, please straighten out your policy.

  Business response

  12/20/2023

  The buyer purchased for an event in ******* which was unfortunately removed from the schedule at the request of fellow daters. We appreciate the buyer does not find our refund policy fits her needs - however, we can't imagine telling a dater who is sick, has work or personal problems - they can not reschedule. Our policy has been the same in the 16 years we have offered events in over 50 cities and is supported by the BBB. With so many events in ******* - there is always another around the corner. In the past 2 months alone we have held 14 events in ******* so there is always another around the corner and daters know and tend to appreciate our policy of being understanding. Our last events in the last 8 weeks have been the following in *******: 
  
  October 15th - Recess  
  October 19th  - Recess
  October 21st  (Sat) Whim
  October 22nd (Sunday) ****
  November 7th - *******  
  November 11th (Sat) Whim 
  November 16th ********************
  November 18th  (Sat) Whim
  November 19th (Sunday) ****
  December 2nd  (Sat) Whim 
  December 6th -Tabu  
  December 7th - Recess 
  December 9th - (Sat) Whim 
  December 12th - Recess 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩