ComplaintsforKetoyou
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Complaint Details
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Initial Complaint
11/15/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
There was a $89.95 charge to my bank and it was posted and I talked to customer support and the are saying it was canceled but it did go through I am sending a picture of the transaction for proofInitial Complaint
08/26/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In March, I tired this product as a trial. I have tried to find a way to cancel and I cannot. I need to cancel the subscription and ask for a credit.Initial Complaint
08/03/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I found the ad for this product on Facebook advertising a free trial which I signed up for, however nowhere did it state I was signing up for a monthly subscription of $89 per month. I have also been unable to locate any way to cancel this subscription which I DO NOT want. I am requesting a refund or at least confirmation that this has been cancelled and will no longer charge my card each month. This was a total scam!Business response
08/17/2021
Business Response /* (1000, 5, 2021/08/04) */ In regards to the complaint received above, we have reviewed the account of Ms. ********* with great care. Ms. ********* took advantage of our trial offer in which the full price is billed 10-15 days after the initial purchase and then every month thereafter. The terms and conditions presented at the time of purchase outline the terms of the subscription as well as our return policy. The customer is always welcome to contact us to have an RMA issued so that the product can be returned for a refund within 30 days of purchase. However, at this time we have no record of Ms. ********* contacting our customer support department at all. We have gone ahead and cancled the montly subsription and refunded the most recent shipment as a courtesy. If you require any additional information, please let us know. Best Regards, KetoYou Customer Support
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.