ComplaintsforDreamland Jewelry
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Complaint Details
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Initial Complaint
09/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The products purchased do not match the website photos. These products are cheap costume jewelry at best. They will not allow you to return rings only exchange for a different size. This is even the case when the customer is truly unhappy with the quality of the product. The earings I bought are defective and I would still have to pay for shipping back to them for damaged product. The bracelet is so cheap and tiny you can't even clasp it. Total garbage products, terrible customer service and terrible policies. BEWARE OF THIS COMPANYBusiness response
09/18/2023
Hi ********
Please provide us with your order number and the item you're having problem with so we can further assist you.
Thank you
Dreamland Jewelry
Initial Complaint
07/17/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered from them and yet to receive an email with tracking information or anything. I wouldve hate to bad have spent money for nothing.I got the initial Order confirmation but not anything else.Business response
07/17/2023
Please provide us with an order number so we can further assist youCustomer response
07/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Armani DorroughInitial Complaint
06/27/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On 3/29/2023 and 4/3/2023 respectively I received 2 rings. Today 6/26/2023 I contacted them regarding missing stones from both rings. I have no idea when the 3/29 ring lost its stone accent. The 4/3/23 lost its stone on 6/26/23 **************** said I was beyond the 60 day return policy and would do nothing. TWO RINGS that have become worthless junk in less than 90days. I'm not impressed and sorry I spent the money.Business response
07/12/2023
We have ****************************************************************************************** no reason.
As a courtesy, we offered the customer 2 gift cards for total of $25 when she contacted us.
Please see return exchange policy link below
********************************************************************
Customer response
07/13/2023
Complaint: 20241629
I am rejecting this response because: they are taking no responsibility for their less than adequate merchandise. A $25 gift certificate only compensates me for a portion of what I spent. The merchandise still fell apart only slightly past their 60 days and that was the point.
Sincerely,
***************************Business response
07/17/2023
Per your request, we have cancelled the gift cards.
Thank you
Initial Complaint
01/11/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I sent an order to the business to purchase a butterfly ring and never received the item. I only received a gift item of a Blue ******** My order number is XXXXXXX. Item was ordered on 12/28/2021. I would like the item sent to me and if not then my credit card refunded the money.Business response
01/11/2022
Business Response /* (1000, 5, 2022/01/11) */ Dear Customer Your order XXXXXXX contain only one item ***** ******** and you were only charged for that one item (see attached copy of invoice). We have 60 days return policy, if you're not happy with your purchase for any reason, you can return it for a full refund. Best ******* ********* ******* Consumer Response /* (3000, 12, 2022/01/26) */ This complaint should never have been closed, it has not been resolved. We ordered the butterfly ring and paid for it and never received it simple as that. This company lied, we want a refund of our money, 32 dollars! So keep this complain open until we get our refund. Business Response /* (4000, 14, 2022/02/01) */ Dear Customer As we stated clearly in our previous reply, your order ******* contain only one item (Blue pendant) and you were only charged for that one item (see attached copy of invoice). We have 60 days return policy, if you're not happy with your purchase for any reason, you can return it for a full refund. Best Regards ********* *******
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Contact Information
Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.