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ComplaintsforMr. Mushies Brand
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Complaint Details
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Initial Complaint
08/21/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I submitted an order for 10 chocolate bars on Sunday August 13, 2023. The total amount paid to the business, Mr. Mushies Brand was for $400. $350 was for the chocolate bars and $50 for 2 day shipping. I received a confirmation of my order but then I received a text message from the business stating I needed to submit payment via Venmo. So I followed the instructions provided, which was to include my order number and pay the total amount of $400 to Venmo account, @MilesMatter, I submitted the full amount to the requested account. But then I received another text message that stated I needed to add the account as a friend on ***** then send the correct amount. The company messaged me via text message from the phone number *****************, stating that they would refund me and to try again but to send it to another account. That Venmo account is @**************************************. I saw on my Venmo account the $400 was refunded but I did not receive the full amount of $400, I only received $386.23 back. I advised the company of this via text message and they told me that ***** probably kept that amount as a fee and told me to send the $386.23 to the Venmo account, @************************************** to complete the order. I added @***********************-34 as a friend and then paid $386.23 to the account requested. After that I received an email confirming my order. The following day on Monday, August 14, 2023 I received an email with a tracking id # ********************** from the shipping company LOGISTICS KINGZ, which I had never heard of. I checked my order the following day on Tuesday August 15, 2023 and it showed that the delivery was en route. But the following day, Wednesday, August 16, I received an email stating that I needed to pay the shipping company extra to fulfill the delivery request. At this moment I felt like I was scammed. I contacted Mr. Mushies Brand company phone number via text message and sent them screenshots of the email and they advised me they read the message & never responded.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.