ComplaintsforEzralow Company, LLC, The

• Initial Complaint

  08/11/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This business reflects a bill for ****** to a ****************************This Business *********************** and ******************************* stated will 0 out balance if do not file civil court suit. I have all email records and will attach proof.I agreed to not file civil suit under condition they send me an invoice indicating 0 owed.They have failed to do so and ignored my requests for invoice over last 6 weeks.I called office and they stated they show ****** balance in system when asked again in an email copying their bosses email I was met with quit harassing us we told you don't owe anything yet voided agreement by not complying with condition of agreement. This business has lied repeatedly and has behaved very unethically. Would like your help in asking them to produce invoice showing 0 balance before pursue other action. *************************** ************

• Initial Complaint

  08/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am filing a complaint about The Renaissance Apartments at ********************************************************************** My sister and I rented from them from March of 2022 to May of 2023. Around the beginning of 2023, we started to suffer migraines and respitory issues while running the Air Conditioner/Heater in our unit. I used a petri-dish kit and discovered there was mold in the ventiliation. Also, around that same time, one of the toliets broke (it had long needed to be replaced and was not clogged by misuse) and flooded my bedroom destroying some of my priceless property such as books and notebooks from our late Grandmother. The Renaissance had a crew come in to dry the sewage water but there was nothing done to sanitize or replace the carpet. I informed the staff of these issues in the beginning of April and warned that we would be vacating at the end of the month if these issues were not resolved because we were concerned for our health. I only recieved a letter taped to our door that addressed me by my deadname/ former name instead of my new legal name; this was months after they refused to help me change my name on the lease, and multiple occasions of me asking them to address me by the correct name. This letter only negated our concerns and nothing was done to ensure the unit was safe. As formly stated, ****** and I vacated the apartment before May 1st. The Renaissance has since been harassing me with my deadname and has gone after my twenty-one-year-old sister by claiming her as evicted to other apartments making it hard for her to be on a lease. We left The Renaissance after a months notice because we were concerned for our health and they are demanding we pay for the flooded carpet and for all the time they have failed to fix the unit and find new tenants. I only request that they acknoledge we had a right to vacate due to the unsafe conditions of the unit and for them to drop further charges as to not destroy our credit.

  Business response

  09/19/2023

  We received a letter regarding a complaint for Renaissance Apartments in **************, **. We are in *********, ** and have no relationship to the business that the complaint was filed against. These tenants never lived at our property and this complaint has nothing to do with **. Please straighten this out and connect with the correct business.

  -********************

  Property Manager

  Renaissance Apartments

  ********************************************,

  *********, ** 94086

  ************

  Business response

  11/09/2023

  To whom it may concern:
  
  Early April 2023 our maintenance team received an emergency call from the unit directly downstairs to the complainant regarding water coming into their home. Upon our maintenance teams inspection, it was noted that water was coming from the toilet in the primary bathroom and that the leak had been caused by the continuous flow of water. Immediate action was taken by our maintenance team who shut off the water and contacted our third-party restoration vendor to extract the water within the home. Our vendor then returned the following day to set up equipment to complete the dry out process.Our restoration vendor was also able to confirm the water leaking was clear water. Just shortly after this incident the complainant reported a smell which they believed to be coming from the ventilation system.  Representatives from both the management and maintenance team responded the same day to this concern. Upon inspection of the home, there were no notable smells detected.The management team offered to have one of their vendors come out to complete the cleaning of the duct system, however, never received a response from the complainant as to whether they wanted to have this work completed. A few days later, the management team provided the complainant with a written response regarding their inquiry about breaking the lease without penalty which was scheduled to expire later in the year. This request was denied. At the end of April, another email was received from the complainant suggesting that the ventilation system had mold in it as they were experiencing migraines and noticed a strange smell from the **/heater vent. Complainant indicated they conducted what we assume to be an at home test and that based upon those results, assume to have tested positive for mold growth. Early to mid-May, the complainant chose to vacate the premises. After the complainant vacated, a physical inspection of the apartment home was completed by a member of the management team as well as a member of the maintenance team. During this inspection, there were no visual signs of mold growth found anywhere in the home. Shortly after the physical inspection was completed, the management team contracted with a third-party environmental management vendor, in which they completed an air sampling in the entry area and living room area of the apartment home. Report findings confirmed that microbial contamination was not within the ambient air. This air sampling was conducted while the ** was running.
  
  Each time the complainant reported a concern within their home the on-site management team acted timely and ensured that all matters were properly addressed. We hope this helps resolve some of the concerns our former resident(s) had and wish them the best in their new home. 

• Initial Complaint

  04/18/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  My name is *******, and this email is to inform and complain about the unjust treatment and unprofessionalism received by ******** ****** I am emailing on behalf of two residents(relatives) who currently reside at ******* ************ **** ******** **** *********** ** XXXXX. ******** ************** ******** is extremely rude, inefficient and has a poor attention to detail, which is prominent in a property management position. For Example 2X's in the last wo months Ms. ***** has called my relative to accuse her of not paying her full rent. Once my relative went down to the office it was shown that not only was rent paid in full, but two weeks ahead of the 1st. Ms. ***** poor attention to detail could have prevented this two times. My relative is not able to occupy her rental now due to ****** issues, which is not fault of Ms. ***** however, there has been no response from MS. ***** as to when **** is coming out, How will ************* be reimbursed? When people are displaced from their homes there should be an immense amount of communication between property manager and renters. Another relative is being subjected to unfair hygiene issues because she is unable to use her washer and dryer out of FEAR. This is ridiculous!. She was told directly by Ms. ***** that she will have to purchase a washer and dryer for her unit because the one she currently has continues to break down. Per, the maintenance man this certain model of washer and dryer has consistent issues with small clothing i.e. socks, under garments, and other sensitive clothing getting stuck within the machine. Per maintenance "it happens all the time". So, why should a renter be at fault for something that needs to be repaired consistently or just replaced. ******** ***** is posting private information on renters' doors with no kind of privacy. i.e. social numbers/ Id numbers and so forth. Also, requesting times be made with no prior communication. Ran out of space to continue to write.

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