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ComplaintsforCyclebar
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Complaint Details
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Initial Complaint
07/08/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
On August 31, 2023, I purchased a package for 20 cycling classes at the Cyclebar Camarillo location for $399.00. The location closed unexpected with no notice around November 23, 2023 as the last class I was able to complete was on November 22, 2023. I called the location multiple times and left voicemails with no response. I emailed the location on December 26, 2023 to inquire about the lack of class offerings and again received no response. I then emailed the corporate Cyclebar office on February 21, 2024 with no response and another email on April 9, 2024 with no response. I contacted my credit card company to file a claim but they were not able to assist due to the requirement to submit within 90 days of the charge but at that time I didn't know the location was closing. At this time, I have not received a response from Cyclebar and didn't receive any communication about the Camarillo location closing. I would like assistance to be refunded since I was not able to complete the agreed upon classes due to the location closing without notification and for the lack of response.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.