Business ProfileforPlushBeds

I purchased 2 mattresses at the different dates first on September 10 received 4 October king size vegan latex with sleep trial ends on 31 December 2023 and second mattress purchased on 26 September and received 20 October botanical bliss full size with sleep trial ends 28 January 2024 Both mattresses were uncomfortable and lack support and being unable to sleep on them I have confort exchange layer ordered but unfortunately terrible pain prevented to sleep on them anymore so after I spoke several times with different customer service representatives by phone and email,make them aware that I wish to return the mattresses and after I have reassured I benefit from 100 nights sleep trial I decided to go ahead and request the return and refund Sadly I was denied return for the first mattress purchased the vegan king size even I am within my sleep trial ending on 31 December 2023 because I am apparently allowed only 1 sleeping trial for 1 mattress per year! I like to point out that the website doesn’t specify that on the general condition for return within the sleep trial and only if you click on the specific product information is stated that is only allow 1 sleep trial therefore if you buy more than 1 mattress same product let’s say you want to buy 5 mattress same model and size you will benefit of the sleep trial for 1 mattress only I strongly believe that the company misleads the customer and try to evade and don’t honour the sleep trial return despite the fact that they charge 149$ for return which I paid for return the second mattress full size Regrettably I have to deal with all this nonsense because the company doesn’t stand behind its poor quality product and I have to pay now for a mattress that I don’t use! I entrusted the company and it’s embarrassing how bad they treated customers when there is a problem! I hope they will let me return the unused mattress and get my 2700$ back or I have to go to court to prevent other people to be scammed!