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Find a Location

One Fast Cat, Inc. has 1 locations, listed below.

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    Business ProfileforOne Fast Cat, Inc.

    Pet Exercise
    BBB accredited business

    Current Alerts For This Business

    Alert:
    The Better Business Bureau (BBB) conducted an investigation of this company in August 2018.  Customer's allege that despite the refund policy at this company they are unable to get a return label from the company to ship the product back.  Customers also allege they can not get in touch with the business through emails or calls.  After BBB investigation, the BBB believes that these kind of practices may be going on.  BBB of the Tri-Counties suggests using caution when doing business with this company.

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/1/2018

    Years in Business: 12

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    One Fast Cat sell Exercise Equipment for Cats.

    Business Details

    Location of This Business
    708 Via Alondra, Camarillo, CA 93012-8713
    BBB File Opened:
    12/8/2014
    Years in Business:
    12
    Business Started:
    6/7/2012
    Business Started Locally:
    6/7/2017
    Business Incorporated:
    6/9/2015
    Accredited Since:
    10/1/2018
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    8:00 AM - 5:00 PM
    T:
    8:00 AM - 5:00 PM
    W:
    8:00 AM - 5:00 PM
    Th:
    8:00 AM - 5:00 PM
    F:
    8:00 AM - 5:00 PM
    Sa:
    8:00 AM - 5:00 PM
    Su:
    8:00 AM - 5:00 PM
    Business Management
    • Customer Service, Customer Service Representative
    • Mr. Sean Farley, CEO
    • Ms. Sarah Rutten, General Manager
    Contact Information

    Principal

    • Customer Service, Customer Service Representative
    • Mr. Sean Farley, CEO
    • Ms. Sarah Rutten, General Manager

    Customer Contact

    • Ms. Sarah Rutten, General Manager
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/21/2023

    Complaint Type:
    Delivery Issues
    Status:
    Answered
    I placed my order two weeks ago on 11/07/23. I have a confirmation. However, I have no product and no response to my email, no response to messaging on Instagram…Just nothing, it’s been a few days. I also I asked them in the email if I could use the 20% off “coupon’ that’s advertised on Facebook… I requested this to avoid a return/exchange once the product is delivered. I read another complaint that has me worried as well because I am also disabled, and will have a very difficult time if I have to go through the return process with this company in the same manner as the woman’s complaint I read on BBB. At this point I’m not sure if this is just another fraudulent site online because that’s usually who this type No Product/ No Response comes from. Do I need to file a claim with my credit card company? I can provide additional information / photos of message and email if needed. The total price I paid includes State Tax and there was Free Shipping.
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Brian D

    5 stars

    02/13/2024

    I am a verified buyer and I love my cat wheel, my cat loves it. I'm not sure if I should laugh or cry at the complaints I read about on this site.... But yeah, the order took about two weeks longer before I even heard from the company. They took the initiative to let me know they had a huge backlog but we're processing the order and it would arrive in another week, offering to cancel the order and provide a refund. I continued with the order and I'm glad I did. At first glance, the parts appeared to be cheap plastic but when put together, it's really sturdy and stable. It's light weight, portable, stable, reletively quiet - depending on how the cat uses it - and super easy to put together. The instructions are clear and the parts are almost impossible to put together wrong because of the design. The hardest part is lining up the foam tiles on the wheel. Blind Cat Rescue and Sanctuary is where I first heard about these wheels and years later, I bought one myself last month. I love it, my cat loves it. I'm so glad I bought it. Affordable too, the other wheels cost WAY more. I wouldn't call this the Rolls Royce of cat wheels but I doubt your car is a Rolls Royce either, mine isn't...so for me, it's perfect! About six feet tall / diameter so consider that space and where you will put it. My cat would never be able to exercise or have fun like this without One Fast Cat, because she's indoor and I'm poor. Thanks One Fast Cat! Legit the only problem I have is that the other cat hasn't been able to be trained on the wheel because my cat loves it so much and wants to use it when we try to train...lol.

    Local BBB

    BBB of the Tri-Counties

    BBB Reports On

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