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ComplaintsforStore Safe - Self Storage
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Complaint Details
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Initial Complaint
10/24/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
7/27/2022 $62 8/16/2022 $9 8/16/2022 $220 10/11/2022 $310 10/11/2022 $310 Total: $911 We rented a storage facility from them beginning 12/2021 through 3/2022. We paid monthly by check and when we were finished with the unit we closed our account. The ACH debits I listed above began 4 months after we terminated our business agreement. We NEVER authorized ACH debits - we paid by check monthly. Someone in their company took our bank information off of our checks and began taking debits from our account. It took a couple of weeks to figure out who was making these debits. We found and reported it to the local business office in August. They said that they would escalate it to their corporate offices for resolution. We have continually checked back with the local office and I know they are trying, but their corporate offices have continued to make these fraudulent and unauthorized debits from my back account - two as recent as 10 days ago. Now I am forced to close my banking account and re-register all of our authorized automatic transactions. This has taken much time and effort, and caused much stress. This company is terrible and potential customers need to know what they are getting into if they choose to do business with this crooked operation!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.