Complaints

This profile includes complaints for Lien Receivables LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lien Receivables LLC

  3450 Palmer Dr Ste 4-270 Cameron Park, CA 95682-8253

• 

  Lien Receivables LLC

  3075 Alhambra Dr Ste 201 Cameron Park, CA 95682-8866

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 10, 2025, I was contacted by Lien Receivables LLC about a $2,849.64 balance from a vehicle that was sold at lien sale. This was the first time I was made aware of the debt. I never received proper legal notice prior to the tow or lien sale, which violates California Civil Code ******** and Vehicle Code 22852.After disputing the debt, I requested proof of the notice and proper documents. Instead, I received text messages showing a lien notice that was allegedly sent in Januaryhowever, I never received it. I was denied the opportunity to contest the sale or recover the vehicle.They also contacted my place of employment without permission and sent threatening texts such as contact us before its too late. I have asked that all further contact be in writing only. I have filed complaints with the **** and am requesting that this account be closed and the debt removed.

  Business Response

  Date: 04/14/2025

  The debt is a statutory debt owed for the towing and storage of the consumers vehicle and is governed by California Civil Code ****** which provides relief for the towing agency for expenses not covered by the sale of a vehicle after the vehicle was sold at lien sale. The liable party for these expenses is the registered owner on record with the *** at the time of impound. Page 2 of the lien sale documents identified ***** A **** with and address of ****************************** as the registered owner as of 10/17/2024. Notice was sent to her at that address, and she had 10 days to dispute the lien. Options to resolve this claim without court intervention have been expressed to the consumer. She can choose to take advantage of these options by contacting our company. If not the towing companies' intention is to file a claim with the San ******* Superior Court and enforce their legal right for repayment. The consumer will have due process but will bear the cost of this additional action. 

• Initial Complaint

  Date:02/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lien Receivables is trying to collect a debt from me that I do not owe. In my divorce property settlement, my ex-husband was granted a vehicle as his sole and separate property in 2016. He sold the vehicle and failed to file a Release of Liability with the California DMV. The vehicle was towed in 2020 and Lien Receivables is trying to collect the debt from me.

  Business Response

  Date: 02/07/2025

  A lien sale is conducted in ********** according to California civil code ****** and ******. When a vehicle is impounded the **** is submitted to the *** and they send documentation on who the liable party is and the party that needs to be notified of the impound. The party identified on 08/06/2024 was ****** *** ********* or **** Maclin ********* at *****************************************. Notification was sent and confirmed by the **** as sent 08/07/2024. There is only 10 days to dispute the claim by filing a declaration of opposition and stopping the lien sale of the vehicle at that point. After a vehicle is sold at lien sale and a deficiency balance is confirmed, the parties listed are the liable parties for any deficiency that remains. Any divorce decree agreements are enforceable by the court and the parties involved and have no being on any other statutory liabilities. You may contact our office at ************** to make arrangements to resolve this liability and seek reimbursement per your divorce agreement. 

• Initial Complaint

  Date:01/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Lien Receivables, regarding a series of troubling interactions and charges that have caused me significant distress. I received a call from the company claiming that I owe them $3500 for towing fees related to a vehicle. However, I have already had the vehicles liability released through the *** and, therefore, believe this charge may not be legitimate. I fully understand and accept my responsibility if I truly owe any fees; however, the behavior of the company representatives has been entirely inappropriate, unprofessional, and aggressive.The representatives have repeatedly threatened me, implying that severe legal action would be taken unless I paid the amount in full immediately. These tactics have felt incredibly harassing, and the pressure and intimidation tactics used in their communications are distressing. I have experienced tactics that resemble those of scams, and I felt unsafe and vulnerable during these interactions. It has been incredibly difficult for me to assess the legitimacy of their claims due to the nature of the threats.I would like to request the following:A clear and detailed breakdown of the alleged charges, including the original towing invoice, storage fees, and any other associated costs.An immediate cessation of any further harassment or threatening phone calls.Assurance that this matter will be resolved in a fair and transparent manner, with proper documentation provided to verify any debt, if ************* a person unable to afford this charge, I kindly request consideration for a payment plan or other reasonable solutions, if the debt is verified. However, I must stress that the threats and harassment have caused undue stress and anxiety. I believe these actions are unfair and should be investigated further.

  Business Response

  Date: 01/24/2025

  This debt is a statutory debt owed for the towing and storage of the consumers vehicle and is governed by California Civil Code ****** which provides relief for the towing agency for expenses not covered by the sale of a vehicle after the vehicle was sold at lien sale. The liable party for these expenses is the registered owner on record with the *** at the time of impound. The lien sale documents attached identified January *** as the registered owner of the 2003 ***** that was Impounded by the police 03/29/2024. Options to resolve this claim without court intervention have been expressed to the consumer as part of the court recommendation prior to the initiation of the claim for relief thru the superior court of California. The consumer was offered a reduced balance to be paid on a termed payment plan that was agreed by both parties. The consumer then defaulted on this arraignment. The legal notice as such was mail 01/22/2025 as a refusal to take advantage of the option that was offered. The consumer can take advantage of resolving this claim and to rediscuss terms by contacting me directly at ************** prior to the 14 days given in the notice or prior to the setting of their court hearing. 

• Initial Complaint

  Date:11/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by this company about a car that was sold 7 years ago that it was impounded for being abandoned. I sold the car as is as a parts car and filed a release of liability with the *** that was accepted and recognized by them. They called and tried to bully me into paying fees, fines, court, and wage garnishment. They even sent me a copy of the release of liability that was filled and acknowledged by the *** from back in 11/2017 and still continued to threaten me and even went as far as to bring up where I work and my house that i own as a way to try and get me to pay them. The person on the phone was rude to me and tried to use threats of how many cases are filled with el dorado county as a means to get me to pay faster. They have the paper work showing that i no longer own the car that the *** acknowledges and knows and are seeking to try and just get money from who ever they can and using false information and scare tactics as a means to do so

  Business Response

  Date: 11/19/2024

  This claim is not a consumer debt and is not governed by the ***** as claimed by the consumer. The debt is a statutory debt owed for the towing and storage of the consumers vehicle and is governed by California Civil Code ****** which provides relief for the towing agency for expenses not covered by the sale of a vehicle after the vehicle was sold at lien sale. The liable party for these expenses is the registered owner on record with the *** at the time of impound. Page 6 of the lien sale documents identified ******* ***** ***** as the registered owner as of 10/15/2017. Options to resolve this claim without court intervention have been expressed to the consumer. He can choose to take advantage of these options by contacting our company. If not the towing companies' intention is to file a claim with the El Dorado County Superior Court and enforce their legal right for repayment. The consumer will have due process but will bear the cost of this additional action. California vehicle code 5900 requires the seller of a vehicle to complete a filing with the *** on any transfer of ownership with 5 days of the transfer and before a liability is claimed. While he submitted this document to the ***, he failed to properly identify the party he sold the vehicle to by not submitting a valid address for this individual. It will be up to the judge to determine if this was a proper transfer and release.

  Customer Answer

  Date: 11/21/2024

  I am rejecting this response because: i filled out the paper work with the information that was provided to me. It is not my job or responsibility to verify peoples identity when selling them a non running car as is. My responsibility is to fill out the release of liability paper work and submit it to the *** with in 5 business days of the transaction which was done and recognized by the DMV
  

  Business Response

  Date: 11/22/2024

  It is your responsibility to properly identify the party you are transferring liability to. 

  Customer Answer

  Date: 11/25/2024

  I am rejecting this response because: There is nothing nothing that requires me to do such a thing. Please provide some sort of legal document that says that is my responsibility other than "your opinion" that would require me to do such a thing.
  

  Business Response

  Date: 11/26/2024

  I have attached the notice of release of liability with instruction to complete to have it updated to the record. Specifically, " WARNING! You must provide accurate, legible information: vehicle/vessel description, your name/address, buyer's name/address, and date of sale, transfer, or lease return, or the information SHALL NOT be updated or retained. It specifically requires the buyers address be accurate. 

  Customer Answer

  Date: 11/27/2024

  I am rejecting this response because: the paper work was filled out with the information that was provided to me and to my knowledge was accurate and legible, I see no errors or missing information on the paper work. 
  

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  called and were rude and and didn't listen to anything I had to say the car was sold in April ******* in liability form to DMV now these clowns call harassing

  Business Response

  Date: 11/11/2024

  The request to cease and desist communication will be honored. This debt is a statutory debt owed for the towing and storage of the consumers vehicle and is governed by California Civil Code ****** which provides relief for the towing agency for expenses not covered by the sale of a vehicle after the vehicle was sold at lien sale. The liable party for these expenses is the registered owner on record with the *** at the time of impound. The lien sale documents identified ***** ***** as the registered owner of the 2007 ******* that was Impounded by the police 07/14/2024. Options to resolve this claim without court intervention have been expressed to the consumer as part of the court recommendation prior to the initiation of the claim for relief thru the superior court of California. The legal notice as such was mail 11/09/2024 as a refusal to take advantage of the option has been recorded. We have not received any documentation that a release of liability was filed with ***. The consumer can take advantage of these options by contacting our company ************** prior to the ************************************************************************** contact us to supply the information that his documentation was filed with the *** and was properly updated to the record.

• Initial Complaint

  Date:10/29/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold a 1987 motorcycle to a private person on April 2, 2024 for $500 cash, wrote out Bills of Sale for each of us and signed over the Title. I subsequently received in the mail a Notice of Stored Vehicle/Amnesty Offer date 04/18/24 from ***************************, ***********************************, tel. ************** saying that I was liable for $1467 (otherwise $6967 if I didn't pay immediately). I verified over the telephone with CA DMV Records Request, tel. ************** that they had in fact processed the Release of Liability that I'd filed, and also confirmed that the State considers a ****** period" of 30 days that covers their potential processing backlog, etc. I next received a letter dated September 16, 2024 from Lien Receivables LLC, **********************************************************, tel. ************** "Regarding the debt of $4,547 owed to ********************************** File Number: *****", which threatens to file a lien on my property. Senior ************** of Santa **** agreed to represent me and on October 7, 2024 responded to that demand letter, informing them of the facts (i.e, that I'd filed a timely Release of Liability with the State of CA, etc.) and disputing the debt. We are still not sure whether the debt collection action has been suspended or not. I think that these actors are fully aware of the State of CA's policy regarding a 30-day ****** period" and are just potentially unethically trying to trick people into paying (i.e., a scam). I felt very exposed and not at all certain how to go about protecting myself from these people. I don't like being considered to be "low-hanging fruit" by opportunists, that one has to fight their way out of. I'm reasonably capable of navigating these sorts of technical problems, but can only imagine how scary it could be for someone else who is not so able/resource challenged.

  Business Response

  Date: 10/30/2024

  The attached documentation are the responses by the *** on 04/17/2024 and the ********************************** on 04/08/2024, both indicating **** ****** ****** as the registered owner as of 09/26/2023 with no record of any transfer updated to the record thereafter. The required notice of release of lien may have been received by *** but was not updated to the record for 1 of various reasons unknown (see warning on release of liability forms). The notice of stored vehicle was sent to Mr. ****** with instructions to dispute his responsibility for the vehicle by filling out the declaration of opposition and returning that to the *** with in 10 days. No declaration of opposition was filed. The statutory law in **********, California Civil Code ****** only provides relief for damages on an impounded vehicle from the last owner of record on the *** report acquired with in 14 days of a vehicle impound. This claim may be enforced by the **************************** to recover their damages. The consumer can contact us at ************** to discuss resolving the claim directly before court intervention commences. This statutory law is governed by the **************************** and not the California ***. A response and validation of debt was sent 10/14/2024 to senior legal services C/O ***** *******. 

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/8/2024 I was contacted by ****** ****** from ******************* stating that I need to pay my debt, or I will be sued by J and D ****** Towing. I did not know what he was talking about and asked him what this is regarding, and can he lower his voice he was yelling and very condescending. He proceeded to tell me about a vehicle registered to me it was towed and that I need to pay the collection. I went on to tell ****** that I do not have any knowledge of the vehicle in question and tried to get more information because now I am alert someone has unlawfully used my information. I told ****** I do not live at the address on file, he stated that someone I live with has this vehicle. I stated that is not true and again tried to get more information regarding the matter. ****** began to get louder and told me I am not a customer I am a debtor. I am now upset because here he is telling me I owe something I have no knowledge of, and he is being very rude and finger pointing. I kept trying to explain he would not let me talk and kept saying I need to pay I need to pay. I told him I am not paying anything and that I will need to look further into this matter. ****** still loud and condescending told me I need to pay and to stop lying. He even asked me if I wanted to speak to a supervisor while laughing and asked me why I was getting upset in a condescending manner. I just wanted to get more information so I can do my part to take care of this unlawful matter, but I did not get that. I had to contact **************************** to get more information and J/D ******** Towing. I am just appalled that someone would treat me like this, and all I was trying to do was tell them this is fraud, and I would need to look into it. But instead, I was treated and talked to poorly.

  Business Response

  Date: 10/09/2024

  A lien sale is conducted in California according to California civil code 3068.1 and 3068.2. When a vehicle is impounded the VIN# is submitted to the DMV and they send documentation on who the liable party is and the party that needs to be notified of the impound. The party identified on 05/24/2024 was Myesha Sims at 1429 Lomas Way Sacramento CA 95822. Notification was sent and confirmed by the USPS as delivered 05/27/2024. There is only 10 days to dispute the claim by filing a declaration of opposition and stopping the lien sale of the vehicle at that point. After a vehicle is sold at lien sale and a deficiency balance is confirmed, there is not a function in the law that would allow another party to be held directly liable. If the liable party believes that a vehicle was put into their name by fraudulent means, they would be required to pay the claim and seek reimbursement from that party.   

  Customer Answer

  Date: 10/09/2024

  I am rejecting this response because: How was I identified on 05/24/2024 as Myesha Sims at 1429 Lomas Way Sacramento CA 95822, I do not resign nor have used that address in ages. Hints the address listed in complaint that can be verified with DMV and the Police Department. I have never I mean never received any notification sent by the USPS as stated that was delivered 05/27/2024. I mean I probably would not since I do not live there so I would not receive mail there. The USPS has no control where they deliver mail that is the point of fraud. I have an investigation going on, and Lien Receivables LLC has been included especially how I was treated. I am not responsible for any collections, fees, penalties tied to this fraudulent claim. I WILL NOT resolve with them by paying anything, I work too hard to be throwing money away. I do have a lawyer since they stated I will be sued, hopefully it does not go that far. But I will not just sit back and let them abuse me.  
  

  Business Response

  Date: 10/10/2024

  Your refusal of voluntary repayment has been documented. You have a right to due process and the claim will be adjudicated per CA Civil Code 3068.2. a hearing will be set for a judge to determine your liability for this vehicle. You were provided the documentation received by Lien Masters from the DMV on 05/24/24. The Towing company must rely on the information received by DMV as to who the liable party for a vehicle is. The address that was used on the registration you have claimed to be where your father resides. Again, if someone was using your name without your authorization, that is something you would need to pursue and not the towing entities responsibility.   

  Customer Answer

  Date: 10/15/2024

  I am rejecting this response because: DMV has no record of this vehicle being registered to me. Plus, I'll just have my lawyer deal with it. Thank you for not hearing my complaint against Robert Vargas and how I was treated from this business.
  

• Initial Complaint

  Date:10/07/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/07/2024 an individual named **** **** from Lien Receivables Llc contacted me about a towing debt on a vehicle my wife traded in in 2012 in *******. Claiming she didn't file the *** in **********. The vehicle has since been in possession of 6 more owners, the statute of limitations has long since passed since she traded in the vehicle. It is obvious to us that these criminals are simply pulling names off of a list of owners to try and collect a debt as well as falsifying paperwork to aid in their activities. On top of that she was never the lien holder on the vehicle. They threatened us with litigation and having to hire an attorney if we do not comply. If this is not extortion I don't know what is. Also the impound paperwork has someone else's name and license plate on the vehicle. Since that person is unable or unwilling to pay their debt, Lien Receivables Llc believes they can extort money out of a previous owner from 12 years ago. After reading the other and very similar complaints I believe I will notify the *** since they are crossing state lines.

  Business Response

  Date: 10/08/2024

  We will investigate the chain of title to see if another party became liable after the last registration on record in CA on 07/26/2011. No further contact will be required. We will contact you if another party do not appear to have owned the vehicle after you.  

• Initial Complaint

  Date:10/06/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We donated a car to charity in 2022, we completed all of the necessary paperwork at the **** we received all of the tax paperwork from the charity we donated it to. Meaning, we successfully transferred ownership in 2022. In July, August, September 2024 (2 years after donation) we began getting hounded and bullied by Lien Receivables LLC. They called several times per day. They were rude each time. They emailed me paperwork trying to back-up their scam. The paperwork had many mis-spelled words, it had math that didn't add up, and all of the dates of towing/impound/auction were 1+ year after our donation. Further, they used a license plate information for license plates I know aren't on the car. Essentially, this is a scam preying on elderly and vulnerable people. They pull info they hacked from the *** with old car ownership info which makes it feel real. This is a means of scamming elderly people and bullying them into paying fees for autos that are no longer theirs. Several different **** call. If you call them back, nobody answers, there is no voicemail.

  Business Response

  Date: 10/08/2024

  The request to stop communications will be honored. This is not a scam. This debt is a statutory debt owed for the towing and storage of the consumers vehicle and is governed by California Civil Code 3068.2 which provides relief for the towing agency for expenses not covered by the sale of a vehicle after the vehicle was sold at lien sale. The liable party for these expenses is the registered owner on record with the DMV at the time of impound. The lien sale documents identified Ann Y Sullivan and Larry M Sullivan as the registered owner of the 2001 Mercedes-Benz that was Impounded by the police 05/03/2023. A notice of pending lien sale was mailed to Ann Y Sullivan and Larry M Sullivan on 05/09/2023 with options to dispute their ownership of the vehicle and was not responded too. Options to resolve this claim without court intervention have been expressed to the consumer as part of the court recommendation prior to the initiation of the claim for relief thru the Superior Court of California. The legal notice as such was mail 09/16/2024 as a refusal to take advantage of the option has been recorded. The consumer can take advantage of these options by contacting our company (888) 316-5417 prior to the setting of their court hearing. The owner of the vehicles age is irrelevant.  

  Customer Answer

  Date: 10/09/2024

  I am rejecting this response because: We donated this vehicle to Car Talk Guys in February 2022. I've attached 1098-C IRS forms from Car Talk Guys which proves they took ownership. In order to successfully complete a donation to Car Talk guys all necessary paperwork was submitted to the CA DMV in Feb 2022. 

  The license plates specified in your paperwork at date of towing and auction are impossible. The license plates were removed from the car and have been hanging in my garage since Feb 2022.

   

  
  

  Business Response

  Date: 10/10/2024

  There is not a disagreement that you donated the car. The documentation this is required by CA Vehicle Code 5900 is the completion and filing with the DMV a Reg. 138. Below is the information provided by DMV on their FAQ page. 

  Am I required to notify DMV when I sell or transfer my vehicle to another owner?
  Yes. You are required by law to notify DMV within five calendar days from the date you sell or transfer title or interest in and deliver possession of a vehicle to another owner (Vehicle Code §5900).
  
  Does the NRL remove my name from the vehicle record?
  No. Only the buyer's application for transfer, using the endorsed title received from you, can do that. When the information required on the NRL is received by DMV and updated to the record, you are no longer responsible for civil or criminal actions arising with the vehicle after the date of sale.
      • Parking or traffic violations resulting from operation of the vehicle after the sale or transfer date, or
      • Civil litigation resulting from use of the vehicle after the date of sale.
      • Registration renewal fees and penalties resulting from operation of the vehicle after the date of sale.
  NOTE: In the case of a suit or complaint, the court is responsible for determining if you have complied with the law and are exempt from civil and/or criminal liability.

  Please provide a copy of the filed Reg. 138 form with the DMV as this form was not in the record at the time of impound. The License plate information is irrelevant as that information would have been supplied in accordance with the last plate issued by DMV whether or not it was still on the vehicle. 

   

   

• Initial Complaint

  Date:09/26/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted today by ****** ****** stating that ****** Towing is trying to send me to collections for a vehicle that was towed in **********. They both stated that I was the last registered owner of the vehicle. I've spoken to multiple live agents over the phone as well as through the *** live chat. All the agents states that there is no history of me owning this vehicle (vin provided by both parties). The *** states "And we do not confirm by phone or chat who the registered owner is on record unless, the registered owner is reaching out directly. But we normally do not give the registered owner's name to an outside company." I've gone as far as finding out when the vehicle was last sold (2015) and which company sold it. I've provided the ****** ****** + ****** Towing with an email provided by the company that sold the vehicle stating that I was not the person they sold it to. They are threatening to take me to court, So I guess I will see them in court.

  Business Response

  Date: 09/27/2024

   We have investigated the chain of title for DMV and found there was another party on file after this consumer. No further contact will be made and ****** ******* has been removed from liability. 

  Business Response

  Date: 09/27/2024

   We have investigated the chain of title for DMV and found there was another party on file after this consumer. No further contact will be made and ****** ******* has been removed from liability. 

  Customer Answer

  Date: 09/27/2024

  I am rejecting this response because: for one I was NOT the consumer nor was I ever the consumer. So I would like that to be stated that they were WRONG, especially after threatening to take my to collections and/or small claims court. Secondly, I would like an apology for contacting my MOTHER who has nothing to do with this, no idea how you guys even got her number. 
  

  Business Response

  Date: 10/01/2024

  We do apologies for the inconvenience. As stated before there was an error on the listing received by ***. That error has been corrected and no liability remains.