ComplaintsforLien Receivables LLC

• Initial Complaint

  08/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This company began calling me on 7/25/24 informing me that I owed $2460.00 for towing and storage fees for a vehicle that I sold on 10/02/2021. On two occasions I provided them with the Release of Liability form STAMPED by the CA *** as well as the bill of sale and I have continued to receive phone calls, text messages, emails and a letter sent through the ***** I have been threatened with a civil suit, wage garnishments and property liens if I do not pay this balance in full. I am being constantly harassed by this company even though I am not legally responsible for this vehicle. The *** records show that my name is no longer on the title and this vehicle has since been purchased by ************************************ after these fees were incurred. I demand that the relentless threats against me cease at once as well as an acknowledgment from Lien Receivables LLC that I am not legally financially responsible for this vehicle and this matter is closed.

  Business response

  08/20/2024

  Your request for no further communication will be honored. The *** did not show the release on file at the time of impound on 03/01/2023. Not sure why but you are no longer being pursued for this matter. 

  Customer response

  08/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  08/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Years ago, I donated my vehicle to a charity for underprivileged children. A few months later I started receiving parking tickets for the car I donated. The charity covered the costs of all parking tickets at the time, but now, years later, I am being hassled by collection agencies because apparently the new owner is not paying an impound fee. They are now threatening legal action. I was just trying to do a good thing. Any help would be appreciated. Thank you.

  Business response

  08/13/2024

  Your request for no further contact will be honored. The debt is a statutory debt owed for the towing and storage of the consumers vehicle and is governed by California Civil Code ****** which provides relief for the towing agency for expenses not covered by the sale of a vehicle after the vehicle was sold at lien sale. The liable party for these expenses is the registered owner on record with the *** at the time of impound. California vehicle code 5900 requires the seller or donator of a vehicle to complete a filing with the *** on any transfer of ownership with 5 days of the transfer and before a liability is claimed.

• Initial Complaint

  07/02/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My ex boyfriend got my car towed and this company is trying to get funds from me. I was attempting to explain that I am in the process of trying to get the funds from my ex, when the representative, **** began belittling me and swearing. This is the second violent confrontation that he has created when Im trying in my end to resolve this matter. He literally told me to get your s*** together when I told him I dont have thousands of dollars to pay this debt. He wouldnt even let me request communication in writing instead of over the phone because he is inappropriate and belligerent. As a debt collector in the state of California he is refusing to abide by the non harassment laws and is causing me to feel threatened and afraid. I did not cause this issue and they are unwilling to allow me to try and get it resolved without getting violent on the phone. I would like to speak with someone in their management to get this resolved but the representative refused.  

  Business response

  07/05/2024

  This debt is a statutory debt owed for the towing and storage of the consumers vehicle and is governed by California Civil Code ****** which provides relief for the towing agency for expenses not covered by the sale of a vehicle after the vehicle was sold at lien sale. The liable party for these expenses is the registered owner on record with the *** at the time of impound. ***************** claims to be taking action against a 3rd party to resolve this matter. She refused to give her attorney's information or any information to substantiate her claim. The towing company has no obligations to wait to be paid and has a legal right to be repaid. A 30 day hold was granted ***************** on 06/04/24 that has since expired. ***************** can contact management at ************** to discuss options to resolve this matter and can seek reimbursement thru legal proceedings at her leisure.    

• Initial Complaint

  06/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Today June 28, I received a call from an unknown number at approximately 830am. They left a message with more information than they should have given. At about 1130, I received a call, I answered this time. The rep said he was *****************, the same name on the voicemail, calling from Lien receivable. I let him know I was aware he called earlier and that he had the wrong number. He said thats funny because your caller ID says the same name, we will remove the numberin a very condescending manner.Before I could tell him do I sound like a man to you, he hung up. If you hate your job ****, maybe its time to look for another one. I was given an attitude for having a new phone number. What the previous owner of this number did in their life has nothing to do with me

  Business response

  06/28/2024

  Your complaint has been reviewed and your number has been removed.  

• Initial Complaint

  06/18/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Clients vehicle was towed from a really bad car accident. They then sold the car on a lien sale without notifying the client 15 days after the accident. The insurance was about to collect the vehicle but the vehicle was sold. ************************* from Lien Receivables, LLC then began harassing my client *************************** for unsatisfactory lien sale payments. We repeatedly tried to assist by providing information to the Insurance but ******* kept harassing my client and our office for payments, in which our client does not have. This business prays on peoples unfortunate circumstances and harasses them after they have suffered enough.

  Business response

  06/20/2024

  This debt is a statutory debt owed for the towing and storage of the consumers vehicle and is governed by California Civil Code ****** which provides relief for the towing agency for expenses not covered by the sale of a vehicle after the vehicle was sold at lien sale. The liable party for these expenses is the registered owner on record with the *** at the time of impound. Proper notice was sent to *************************************** on 01/17/2024 as required by statute. *************************************** came in and retrieved his personal belonging and signed and acknowledgement 01/30/2024 and again was informed if he abandoned his vehicle and the lien sale did not satisfy the cost that he would have a remaining balance. The towing company has a legal right to be made whole and they did not cause or participate in the accident and a working in a roll as public safety. The attorney has notified us that they are only handling this client's personal injury claims and are no help in resolving this outstanding balance or assisting in getting payment from a 3rd party if liability has been established to be another party's fault. At this time there is no other recourse but to take the appropriate action and file the claim of relief with the Superior Court of CA as is their right under CA Civil Code ******. This Attorney can contact our office at ************** if they would like to assist their client in option to resolve this matter.     

• Initial Complaint

  06/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  they call me all day and my place of business, about a car i domr own no more since 2020 ***** states i will be goimg to prsion for this matter even my job sais im going to jail if i don't call ***** back. please leave me alone i did my part whem covid hit , now yall wamt to come after me 4 year later adter police took the car , her namw is April ****** , go for her , thanks , the car was in rebound , never got notice from the sayimg it was inbound i sold the vehicle in in 2020

  Business response

  06/18/2024

  The debt is a statutory debt owed for the towing and storage of the consumers vehicle and is governed by California Civil Code ****** which provides relief for the towing agency for expenses not covered by the sale of a vehicle after the vehicle was sold at lien sale. The liable party for these expenses is the registered owner on record with the *** at the time of impound. Page 5 of the lien sale documents identified *********************** as the registered owner as of 12/02/2022. Options to resolve this claim without court intervention have been expressed to the consumer. She can choose to take advantage of these options and make the payments as agreed. If not the towing companies' intention is to file a claim with the Superior Court of California and enforce their legal right for repayment. The consumer will have due process but will bear the cost of this additional action. California vehicle code 5900 requires the seller of a vehicle to complete a filing with the *** on any transfer of ownership with 5 days of the transfer and before a liability is claimed. There are sufficient warnings on the notice of release of liability letting a seller know that any information no fulling completed on the form would make the form invalid and would not be updated to the record. There is no record of her claim that the vehicle liability was transferred prior to the impound.  

• Initial Complaint

  05/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This company began texting me April 16th 2024 about a towing and impound charge 1996 **** Explorer I sold May 15,2023, I advised them I filed a release of liability and they advised it was incomplete and told me that we are past the **** I called the *** the next day as well as a lawyer and spent an hour with the *** that day and the next day to verify that my release of liability was in fact on file and that I was not liable. I advised this company of what the *** advised myself and my lawyer and they did not care, they have been continuing to harrass me demanding money and threatening me and being very unprofessional, it is upsetting and I demand they remove me from their files and from this debt, they also sent me a copy of their client list with is a CPNI violation and wonder how many people they send the list with my information.They also had an old address for me which I have not lived at in over 4years. I live in ********* .They are demanding I pay them $2545.00 and threatening to garnish my wages, bank levy, property Lien or motor vehicle lien for a car I do not own and properly filed the correct release of liability, I requested they check with *** again since *** confirmed with me it is filed and I am not liable and they refused. Please remove me from this case and go after the new owner, if this goes to court I intend to bring a lawyer and file a counter suit for all my expenses, legal fees and harassment I also filed with *** an INF70 for a certified copy of the release of liability

  Business response

  05/04/2024

  Your request for no further contact will be honored and the information you have submitted has been forwarded to our client for review with DMV to correct the information they were sent originally. 

  Customer response

  05/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to **** would also like my name removed from this debt.

   

  Thank you,

  ***********************
  
  

• Initial Complaint

  04/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Business is threatening us and getting unwanted messages and calls from the business for a vehicle I no longer have possession of it and it has another owner that havent registered the vehicle under his name and *** getting charged for something I dont have

  Business response

  04/17/2024

  The debt is a statutory debt owed for the towing and storage of the consumers vehicle and is governed by California Civil Code ****** which provides relief for the towing agency for expenses not covered by the sale of a vehicle after the vehicle was sold at lien sale. The liable party for these expenses is the registered owner on record with the *** at the time of impound. Page 3 of the lien sale documents identified ************************* as the registered owner as of 09/20/2023. Options to resolve this claim without court intervention have been expressed to the consumer. He can choose to take advantage of these options by contacting our company. If not the towing companies' intention is to file a claim with the Superior Court of California and enforce their legal right for repayment. The consumer will have due process but will bear the cost of this additional action. California vehicle code 5900 requires the seller of a vehicle to complete a filing with the *** on any transfer of ownership with 5 days of the transfer and before a liability is claimed. 

  Customer response

  04/17/2024

  I am rejecting this response because:The vehicle at the time of the incident was not in my possession and the vehicle has been reported to the Department of motor vehicle as sold to someone else the other party hasnt done the transfer its not our obligation to pay for something that we dont have 
  

  Business response

  04/18/2024

  It is the sellers responsibility to notify DMV of a sale to release their liability. 

• Initial Complaint

  04/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This business keeps contacting about having to pay a towing fee for a car that I no longer own. They use threatening tactics any chance that I get on a call with them. They continue to say that they will put a lien against my home. I do not owe this debt and demand an immediate cease and desist all further efforts to contact ********************* and/or anyone else to collect this debt. Any efforts to do otherwise will constitute a violation of the Fair Debt Collection Practices Act and I will report each and every violation to the *************************

  Business response

  04/03/2024

  This claim is not a consumer debt and is not governed by the ***** or the *** as claimed by the consumer. The debt is a statutory debt owed for the towing and storage of the consumers vehicle and is governed by California Civil Code ****** which provides relief for the towing agency for expenses not covered by the sale of a vehicle after the vehicle was sold at lien sale. The liable party for these expenses is the last owner on record with the *** at the time of impound. Page 4 of the lien sale documents identified ********************* as the last owner as of 05/06/2021 as the registered owner at that time complied with ********** vehicle code 5900 and filed with *** as to whom they sold the vehicle to and release their liability to that party. Options to resolve this claim without court intervention have been expressed to the consumer. They can choose to take advantage of these options by contacting our company. If not the towing companies' intention is to file a claim with Superior Court of ********** and enforce their legal right for repayment which may result in a lien against any real property owned by the party that is ordered to pay and does not comply. The consumer will have due process but will bear the cost of this additional action. ********** vehicle code 5900 requires the seller of a vehicle to complete a filing with the *** on any transfer of ownership with 5 days of the transfer and before a liability is claimed. 

  Customer response

  04/03/2024

  I am rejecting this response because:

  I am not the liable owner of the vehicle that you are inquiring about. Please stop harassing me by continuing to call my cellphone. 

  
  

  Customer response

  04/03/2024

  I am rejecting this response because:

  I am not the liable owner of the vehicle that you are inquiring about. Please stop harassing me by continuing to call my cellphone. 

  
  

  Business response

  04/05/2024

  You will not be contacted outside of legally required notifications. 

• Initial Complaint

  02/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  11/23 was the initial derogatory interaction with this so called collection agency. Understood these people arent supposed to have feelings but all people dealing with people should be people ready and know how to communicate with customers regardless they are right or wrong. People should not feel attacked or have derogatory calls to multiple people when there was no initial contact regarding the amount owed in the first place for one. My kids dont deserve to see their mom in tears shaking after feeling shamed by a stranger on the phone for some ***** money owed for a car that was impounded by the ex boyfriend. If I didnt cause the crime why should I pay the crime solely 100% just because my name was on the pink slip too? Their paperwork and so called facts on the case originally is also not accurate. If their stuff is not professional in any way how can anyone even listen to how to work the situation at hand civil and professional?

  Business response

  02/26/2024

  All fees for impounded vehicle are owed under CA Civil Code ******. This statute governs who is responsible for the liability. if there are multiple registered owners at the time of impound, all parties are 100% liable. 

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