ComplaintsforClickAway Corporation

• Initial Complaint

  05/02/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Even though not accredited your BBB sign was on the wall. I supposedly had a 2pm appointment made through their web but it didn't work. 2 employees there including the manager said it wasn't real - nothing happened. And no one checked and let me know: the 3rd employee, *******, who was fired Friday had total control. They were really rude and rushed me because they had real 2-pm appointments, plus i need a service ticket to do anything. Awful service, but they didn't seem to get I was never coming back.

  Business response

  05/03/2023

  Hi *****,

  We are very sorry to hear about your experience.

  We'd like an opportunity to make this right and discuss the situation. We're having a little difficulty understanding what the subject is of "it didn't work", and about "******* and full control".
  We will reach out to you.

• Initial Complaint

  09/23/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On or about 9/4/2021 I turned in my iPad to replace a broken screen everything else worked fine. A few days later I picked up my iPad and it had tape holding the screen on they said leave it on for a couple of hours after that the iPad did not work the bottom was trapped under the glass and there were fingerprints under the glass. I returned to store and they told me the iPad was working fine when it left the store however they did take the iPad to fix it. I filed a bad review of on ****. They called and apologized and asked that I take down the review I refused . They keep it for almost two weeks and returned it on 9/23 the touch screen does work right I think they did this on purpose because I would not take down my review. Can you please help me.

  Business response

  08/04/2022

  Business Response /* (1000, 5, 2021/09/25) */ Contact Name and Title: *************** Contact Phone: ********** Contact Email: ******************* We're sorry to hear about your experience with us ****. We apologize that the first time around we weren't perfect and made an error; but we correct our errors anytime a customer is not satisfied. We are also sorry to hear that the amount of time was too lengthy, but we suffer from the slow and poor supply chain that is plaguing everyone. We also do not retaliate against customers; we ask everyone write a fair review at any point during their experience with us and if they are not satisfied, we do our best to correct that and in return, ask(not demand) for a fair second chance. It goes against our values to treat any customer poorly and it is also bad for business; we want every review to reflect the entire experience. It seems though now your iPad is working according to your review; that before you last left our store, you tested out the iPad, and as you wrote, it is working. That is our goal; making sure all devices that leave are working to expectations or we'll correct it. Thank you for giving us a 2nd chance and we understand though why you may still be upset. We hope your iPad continues to work properly for many years to come. Consumer Response /* (3000, 7, 2021/09/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I got the iPad back however there are dead spots on the screen so I am able to use it. They somehow broke it the first they tired to replace the screen which was the only thing wrong with. When it was returned the screen was taped with Scotch tape and button did work they fixed that however there are dead spots on the screen which render it unusable . Business Response /* (4000, 9, 2021/09/28) */ We're sorry to hear that you have dead spots on your iPad. This is the first we have heard of this and your most recent comments on other social media forums are a bit confusing as these problems were never shared with our technicians. Have you communicated these dead spots with the store manager or would you like to come to another technician for repair? When you came to pickup your iPad and tested it out, you did not indicate that the iPad had these issues and if you are having them now, we continue to extend our services to you at no cost per our repair warranty. There could be other issues with your iPad to indicate those dead spots beyond the brand new screen we replaced/repaired twice now. We are, and will continue to, extending you all the curtesy any company would to resolve the matter. How would you like to proceed? What is the result you are looking for?

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩