ComplaintsforMulholland Security Centers, LLC
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Complaint Details
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Initial Complaint
05/24/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Our company contracted work with Mulholland company in 2021 to have gates, wifi enabled gate openers, timers, and sensors put in. The work is still not complete, and the devices installed absolutely do not work. I have multiple emails, calls, and texts (and logs of all these if needed on your end many more than are attached) requesting replies, answers, new quotes, etc. Almost all go unanswered from Jubilee, the main point of contact. We've spend over ********** in total and now we can't get a hold of anyone and the project is only half finished.Initial Complaint
03/31/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
We hired Mulholland Security Centers to install two patio door gates for our house in ************* **********, in May of 2021. We received an invoice dated May 19, 2021, in the amount of $*****. We were gone for the summer and agreed with our sales rep, ************, that we wanted them installed when we were back in the fall of 2021. It was at this time we paid the invoice (after a call from them to collect), and we began calling in October of 2021 and never heard from him. Finally, we learned he had quit the company. We requested that the company follow through and provide the gates. We did get some lame response at some point but no follow-through. We then started to simply request a refund of our money. We have sent multiple emails and left multiple messages, with no response. We just want our money back and have hired another company to do the job. To be clear, Mulholland never came to our house and never did any work.Business response
04/12/2022
Consumer Response /* (2000, 5, 2022/04/12) */ I am pleased to let you know that the owner sent us a check for the full amount owed so please close this case.
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Contact Information
Business hours
Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
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TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.