ComplaintsforLaptopKeyboard.com
Computer Supplies
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/12/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Laptopkeyboard.com shipped the wrong keyboard. I ordered a backlit keyboard for a Dell Latitude 7490; they shipped a keyboard w/o the backlit feature. I emailed every one of the people listed for customer service, some of them even twice, and I never received a reply. They do not list a phone number, so phone help was not available. Their website has a "chat" feature that I attempted to use at least a dozen times, without response. Because a laptop without a keyboard is just a paperweight, I ordered a replacement from Amazon. I have requested a refund, but the company does not answer emails.Business response
09/30/2022
Business Response /* (1000, 5, 2022/09/13) */ Customer ordered incorrect and we have replied to all of their emails. Below is a listing where the customer ordered the incorrect keyboard from: ************************************************************ The CORRECT item is found on the link below: ********************************************************************* We offered an exchange for the correct item but customer never replied. They can return to the following address for a full refund: ******************************************************************* Consumer Response /* (3000, 7, 2022/09/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business lies. They never replied to a single email. I would have accepted the exchange otherwise. The following people were emailed by me: ************************ ************************ ************************* ****************************** In other words, everyone listed in their website for customer support. They never bothered to reply to my emails. Business Response /* (4000, 9, 2022/09/14) */ Customer continues making false accusations claiming they did not receive a response from us. Attached are 3 emails in pdf format showing our response and time we replied. Please advice customer to check their spam folder for our replies. We are a reputable business and we understand that it can be easy to order an incorrect item. Therefore we offer hassle free exchanges on most items however customer refuses to accept mistake (link to correct item was provided in previous BBB response) and acknowledge that we did in fact reply. Once AGAIN, item can be returned for a full refund.Initial Complaint
12/28/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered the wrong key, I tried contacting them several times after 1 hour of making the purchase, I left several voicemails requesting to cancel the order or change the order, I sent emails and also contacted the through the website and no one return my calls or emails. I received the key yesterday which corresponds to the original/wrong key ordered. I have tried again to contact them about getting the replacement but I have not heard from anyone at all.Business response
01/24/2022
Business Response /* (1000, 5, 2022/01/06) */ We are unable to locate customers order using the name of **** ********. Please provide the name, email and shipping address that was used when placing the order so we can assist you. If customer is using multiple names/email addresses, they are possibly not keeping track of our replies. Consumer Response /* (3000, 7, 2022/01/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) My order was placed with my name, **** ********.I even received an email with the shipping information. Please see attached. Business Response /* (4000, 9, 2022/01/11) */ Thank you for the image showing the email details. We are sorry to inform you but but you purchased your replacement key from a different vendor. We are ************** Again, you did not purchase your replacement key from us. Please contact the correct vendor and we ask that you please close this case with the BBB against us. Thank youInitial Complaint
11/07/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
On October 11, 2021, I ordered a HP ENVY 13AQ0044NR (Silver) laptop replacement keyboard (Order #: XXXXXXX) at the cost of $63.73 ($58.88 for keyboard plus flat rate shipping fee: $4.85). LaptopKeyboard.com committed to shipping me the keyboard from China within 14 days. I received a wrong keyboard the keyboard received was in a foreign language...NOT English. As a result, I was unable to wait for any further delays (had to purchase new laptop) and requested a refund. I requested return shipment information and asked for full reimbursement of costs to my credit card and, also, asked LaptopKeyboard.com to reimburse me the return of item cost via UPS (their original shipper): 5-day shipment cost: $12.44. I provided them the UPS tracking number and electronic copy of the UPS shipping receipt with associated cost. LaptopKeyboard.com shipped me the wrong keyboard and refused via email response to reimbursement the return shipping cost. As a result, I had to pay $12.44 for their mistake. Customers should NEVER have to pay for a businesses mistake. I would like to be reimbursed the $12.44 return shipment cost. See attached UPS shipping receipt.Business response
11/18/2021
Business Response /* (1000, 5, 2021/11/10) */ We have offered to cover the return cost of $12.44 however we required a PayPal account in order to send the shipping cost. Customer has been fully refunded. They also returned the item without asking for a return label, which we would have provided in order to cover the return costs hence the unnecessary trouble of now reimbursing customer for return fee. Once again, we will be glad to cover return costs however we require a PayPal account in order to send the reimbursement. Consumer Response /* (3000, 7, 2021/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I specifically asked for the return process and company stated they "will coordinate your return request to our shipping department and we will get back to you as soon as possible for the RM." The company's follow-up response after my prompt was "Kindly return the keyboard to the address below. Once you have shipped the keyboard back please email us the return tracking number so we can process the refund." No reference to providing a shipping label. I informed the company that I do NOT have a Pay Pal account. Company should still be able to refund my UPS shipping cost via check made out to me and mailed to provided mailing address. That would resolve my complaint. Business Response /* (4000, 9, 2021/11/16) */ Customer was able to provide info for a PayPal account in order for us to cover the return shipping fee. Customer was reimbursed on November 11th. Attached are images confirming communication with customer regarding the reimbursement via PayPal. Thank you Consumer Response /* (2000, 11, 2021/11/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) Company did NOT provide any other alternative than PayPal to refund an incurred expense due to their error. I was provided NO other alternative than NO REFUND unless I opened up a PayPal account. This is an UNSAT practice. Company should have issued me a check and mailed it to the address that I provided. By opening a PayPal account, my personal identifiable information is further exposed to online hacking. For purposes of this complaint, reimbursement was ultimately received and complaint can be closed. No further action required. Final solution -- I will not be a future customer.
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Customer Complaints Summary
5 total complaints in the last 3 years.
0 complaints closed in the last 12 months.