ComplaintsforAltair Lighting
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Complaint Details
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Initial Complaint
06/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Lighting fixtures from Altair Lighting (two AL3151 flush mounted units) purchased at ****** Pittsfield in August 2019 that were rated for ****** service hours failed in less than four years.The company offered no parts, replacement or compensation for the products or even an apology.Initial Complaint
10/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On ********** I purchased 3 LEDs/Drivers and 3 Photocells from Altair. They are already not working. They have a 5 year warranty. I have been trying to contact the company to get replacement parts but they will not return my calls or emails. My original order number was ******. I need all of these replaced!Business response
02/04/2022
Business Response /* (1000, 8, 2022/01/17) */ We are not Altair Lighting, we are Altair ******** *********** (check the *************** ************* filings). This is a common mistake, we don't make lights for ****** and never have. We are in no way affiliated with Altair Lighting. We receive so many phone calls that our auto attendant had to be re-programmed to forward calls to this company as we were receiving multiple calls per day. Here is our canned email auto responder info :We are Altair ******** *********** and the company you are looking for is Altair Lighting. We do not manufacture this type of product. We have some lighting products but do not sell to ****** ****** or supply these particular items you purchased. You can reach them at ************ or by e-mail *********************** They also do business as******************************************, they may also be able to help you. or try their website ************************************** Business Response /* (-10, 9, 2022/01/17) */ Business supplied email: ************************** Use this address for this or any future complaints, but nothing else
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.