Business ProfileforRainbow to Heaven

On November 26, 2023 I had contacted Rainbow to Heaven for their services. That same night I had contacted them after about 20 minutes I had decided to cancel because I was not in the correct headspace to make such sudden decisions to what I wanted to do with my pet. When trying to cancel I realized that they were very quick to charging me in full for their services although they had not provided any yet nor did they send an email with a invoice for their services. At the time the polices on their website stated that any cancellation would result in a $150 fee after 10 minutes of inquiring for their services in which I was okay with because that was stated on their website. When it came to contacting them again to cancel they would not pick up my phone calls I had to try two other different phone numbers for them to answer my call to even get them to cancel. When canceling they told me that I would get a 50% refund because a driver was already dispatched although that was no where on their website nor polices. According to their website my refund shouldve have been $429. The next morning I called again to confirm that they had cancelled as I did not receive any email confirming I had. I was told they had on their notes that it was cancelled and I would be receiving a refund in 5-7 business days. After 2 months I never heard from this company regarding my refund. Again when I called they were not helpful at all one of their employee ***** who I spoke to several times would even hang up on me saying she would check if there was any updates regarding a refund. They are clearly very unprofessional as they never sent an invoice, an email confirmation saying I cancelled, and when it came to contacting them they were clearly uninterested in trying to help me out. It has been six months I have yet to hear back from them. Although they never provided any services they have yet to contact or give me a refund I should have gotten back in November.