Business ProfileforCalifornia Lightworks

********** ********** was shipped an ****** light on *** *** **** for repair. The cost of the light was $**** and to ship the light to the company was ***** There were several back and forth emails in regards to what services were needed and confirmation that the item was received by the company California Lightworks for repairs. There was no follow up emails from the Company ********** ********** for several weeks since the last email was sent early June about the status of the the repair or if/ when the light was to be shipped out. Today **** ** **** a follow up email was sent to the company California Lightworks to learn the status of the repairs as the item ( lights ) have been in the company's possession for over a month now. Said company sent over an email response to my previous ticket request to them first stating " The light you sent in for repair is a ******* " confirming the item I sent to them and that it was received and then stating in the next email " FedEx Package 1 Tracking #: XXXXXXXXXXXX 1 x **** ************* ******* A ***** ********* who is over ******** Sales & **** Support sent a follow up email after I confirmed the item description to their company email that the return package with the item was "It was shipped and delivered to: *** Excellent *** ********** Lane Stone ********* ** XXXXX" I promptly informed Mr. ***** ********* via our email conversation that "I just tracked that package and you sent it to a incorrect address! The item was shipped from **** ***** Drive ******** *** It was hand written on the box." California Lightworks was then contacted via phone to resolve the issue of the incorrect shipping address. I was connected with Mr. ***** ********* (ext. ********* he apologized who connected me to the Office Manager ******* (ext. ***** Upon relaying to ******* the issue she began to speak to me in a condescending tone about the matter and hung up on me. She was extremely rude and denied me any further information.