Business ProfileforNRG Clean Power, Inc.

Im writing this complaint due to lack of response given the Company (NRG) has had plenty of time to respond and resolve issues. I sent an email one month ago, with no response from either of the parties sent. Over the course of nearly 1 year they have left my entire system offline for many weeks, used no reasonable common sense on which solar panel system to hook the battery to, causing the system to not even recharge the battery during the daytime. They eventually put the battery connected to the larger system so the Battery actually charged during the daytime. Then recently they switched it back to the seven panels. Of course, this latest period in which we had the longest hot streak the system was not functioning at max capacity, costing large increases in energy use. What I would like would be for them to work with the other companies involved in phase who is monitoring the whole system empower who has the other smaller solar panels system, and resolve the issues that still exist so the system is maximizing its production capabilities. I have not spent tens of thousands of dollars to have a system that has been not working at its expected capability. Anytime changes are needed to be made to get things right we are always the last to get done put at the end of the day which then run over because they cant get there because its the end of the day and we wait sometimes weeks, before they respond.