ComplaintsforEagle Ridge Enterprises
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Complaint Details
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Initial Complaint
06/26/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchase a toilet seat from EAGLE RIDGE ENTERPRISES, **** on Amazon.com on May 1st, 2023, it finally arrived on May 8th, 2023.I installed the item and the aspect was really bad, it feel unnatural, tall, and uncomfortable to use. So I start the process to return it.Amazon creates the documentation needed to start the process. In which no just give me the sticker to put in the package but also says a time frame in which the item must be despatched.The time limit to start the return process was on June 16 as it showed in the documentation attached to this claim.I deliver the item to the *** store on June 14, before June 16 as instructed by ********************************** **** receives the item and just refuses to pay, and Amazon.com gives me, the buyer, no support of any kind.Amazon.com approve the return, and they give me a time frame which I respect, I sent the item before that limited time, but now EAGLE RIDGE ENTERPRISES, **** keeps the item and keeps the money and I have no help, no support, nothing.I must ended up with something. For what do I pay for? or EAGLE RIDGE ENTERPRISES, **** refunds the money, or EAGLE RIDGE ENTERPRISES, **** returns the shipped product to me. It is illegal to keep both.I have all the documents to back up my testimony, the invoice, the instructions and labels provided by Amazon.com, and the receipt when I sent the item to EAGLE RIDGE ENTERPRISES, *** with the date of departure.I followed every single step provided by Amazon.com, now I have no money and no item either. Please help me.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
8533 Canoga Ave Ste D
Canoga Park, CA 91304
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.