![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforProgressive Rental
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/01/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
My first issue is that i have been trying since early Feb 2021 to get my account statement corrected. It started with a $700 HOA charge for trees, thats not my responsibilty. Once they finally corrected after my complaint, it left and created a Reoccurring LATE fee for each month that I wouldnt pay the $700 HOA fee. So since then, I keep getting late fees. I have every e mail and every text message, I sent trying to correct the issue. SEE ATTACHED full letter explanation. My 2nd issue THEIR COMMUNICATION IS DEPLORABLE AND UNPROFESSIONAL AND BY FAR SUFFICIENT. My 3rd issue is, I ve asked since Jan 2021 to extend my lease from 18 month to a 2 year ( exp May 2022). See attached letter as well. They never replied, then they told me I couldnt due to my balance( bcs of their late fees.) I was emailed and told , once my balance is below $250 ( which was their billing issue, SOMEONE FROM RENEWALS WOULD call me. ## THEY NEVER CONTACTED ME until 2 wks ago, cs the 18 mo lease ends soonBusiness response
11/12/2021
Business Response /* (1000, 8, 2021/10/29) */ Contact Name and Title: **** ******* Owner Contact Phone: XXXXXXXXXX Contact Email: ******************@gmail.com This complaint appears to be against an HOA association. We are a moving truck rental business and have nothing to do with this case. Please remove our information and direct it to the appropriate business.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.