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Business ProfileforBest Pro Lighting
At-a-glance
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Business Details
- Location of This Business
- 21317 Hart St, Canoga Park, CA 91303-2130
- BBB File Opened:
- 11/24/2020
Customer Complaints
0 Customer Complaints
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5 Customer Reviews
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Most Recent Customer Review
John M
06/03/2024
Best Pro Lighting Response
06/04/2024
The customer contacted us after more than two years,demanding replacement bulbs at no cost. He was extremely rude and disrespectful to our staff, making it impossible to provide effective customer support and troubleshooting. He consistently talked over us and insisted on free replacement bulbs.
Our warranty policy, clearly stated on our website, covers only the fixtures and not the bulbs. Improper installation by professionals or homeowners can significantly reduce the lifespan of the bulbs and potentially damage them. Various installation factors can lead to premature bulb burnout.The customer reported an issue with 8 out of 10 LED bulbs, an unusually high defect rate.
We requested to speak with the lighting professional who installed his system to assist with troubleshooting, as this number of defective bulbs is highly uncommon. The customer refused to allow us to speak with the installation company and declined any troubleshooting assistance.Speaking with the installer would help us ensure the installation meets our specifications and resolve the underlying issue.
Our policy aims to identify and fix the root cause to prevent recurring problems. While we understand that replacing the bulbs temporarily solved the issue, it is likely to reoccur if the initial problem remains unresolved. With over 25 years of experience, we are adept at product troubleshooting and customer support.
We also offered to ship replacement fixtures at no charge,per our policy, for the damaged fixtures he mentioned. However, the customer did not want to provide photos of the damaged fixtures. Despite multiple attempts to resolve the issue, the customer was uncooperative and did not comply with our policy requirements. Ultimately, he insulted our staff and hung up the call.
We remain committed to assisting the customer with the issue once he is ready to provide the necessary information.
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