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Find a Location

Inshape health clubs has 1 locations, listed below.

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    Business ProfileforInshape health clubs

    Gymnasium

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1100 41st Ave, Capitola, CA 95010
    BBB File Opened:
    5/15/2023

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/16/2023

    Complaint Type:
    Order Issues
    Status:
    Unanswered
    In August I went to the In-shape on ******************. ******* explaining that I had a free membership to the ************* via my health insurance but wanted to try out their club since they had amenities the ******** club lacked. I repeatedly made it known I did not want a contract in case I decided I didn't think it was worth the extra money. The employee assured me that I could cancel anytime I wished. All of the sign up was done on their computer. I have autism and asked for help getting signed up and the employee did the vast majority of it for me. Several days ago I asked to cancel my membership because that club is over crowded and getting a machine is often impossible. I was then informed I had been signed up for a year long contract against my wishes. The manager tried to tell me I must of known I signed up for an entire year and told me it would cost $125 to cancel my contract. I told him I never agreed to a contract and he shrugged and said that was what I signed up for. He asked if I wanted to continue with the cancellation and I asked him if they would charge me $125? He repeatedly danced around the question until I became angry and insisted he tell me whether or not they would charge me. His response? "Well, it is a thing." I was furious at this point and said, "It's a yes or no question!! Are you going to charge my debit card $125 to cancel my membership??" At that point he FINALLY said yes and I told him to stop the process because I refuse to pay this. I absolutely DID NOT agree to an annual contract. The employee who signed me up purposefully misguided me knowing FULL well I have a mental disability. In-Shape should be ashamed!! I want my membership cancelled without having to pay a hefty fee!! I never agreed to an annual contract and the employee who signed me up repeatedly assured me that I could cancel anytime I wanted. I feel as if I was targeted and taken advantage of. I have been on permanent disability for 23 years.

    Customer Reviews

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