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Business ProfileforEasyPay Finance
Additional business information
The following describes government actions that have been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On April 20, 2023, Duvera Billing Services LLC, DBA EasyPay Finance, entered into a Stipulation and Final Agency Order with the Colorado Attorney Generals Office. The Order settles allegations that the business charged interest ranging from 29% to 199% on small-dollar loans ranging from $350 to near $5,000 and partnered with an out-of-state bank in an attempt to circumvent interest rate limits, in violation of Colorado law. Under terms of the order, the business agreed to refrain from lending in Colorado, and return $275,000 to Colorado consumers whom it owes over $100 in excess interest. Additionally, EasyPay agreed to reduce rates on existing loans and agreed to stop collecting on defaulted loans. The business also agreed to pay $100,000 for attorneys' fees and costs.
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On July 10, 2023, Duvera Billing Services LLC, DBA EasyPay Finance, entered into an Assurance of Voluntary Compliance with the Government of the District of Columbia Office of the Attorney General. The Assurance settles allegations that the business engaged in predatory practices to deceive hundreds of District residents into paying interest rates significantly above DC's legally allowed maximum rate. Under terms of the Assurance the business agrees stop using out-of-state banks to charge rates above the district's legal cap, delete negative credit reporting, cease collection on defaulted loans,and pay a total of $216,548.83 in restitution.
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On May 17, 2024, Duvera Billing Services LLC, DBA EasyPay Finance, entered into an Assurance of Discontinuance with the Attorney General of Massachusetts. The Assurance settles allegations that the business engaged in unfair and deceptive practices and made loans with usurious interest rates. Under terms of the Assurance, the business agreed to cease operations in Massachusetts, cease collection on active and defaulted loans, and pay restitution to consumers in the amount of $625,000. The Assurance was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law.
For more details click here.
These actions are final.
At-a-glance
Customer Complaints
464 complaints closed in last 3 years
136 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Business Details
This is a multi-location business.
- Location of This Business
- PO Box 2549, Carlsbad, CA 92018-2549
- BBB File Opened:
- 8/8/2001
- Years in Business:
- 23
- Business Started:
- 5/18/2001
- Business Incorporated:
- 5/18/2001
- Accredited Since:
- 8/28/2017
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Duvera Billing Services LLC
- Duvera Financial
- Related Businesses
- Business Management
- Ms. Lisa Warnemuende, Director of Operations
- Ms. Mary Jones, President
- Mr. Kolby Teare, Compliance Analyst
- Ms. Jacquie Hair, Chief Compliance Officer
- Mr. Justin Taylor, Head of Operations
- Mr. Ron Horton, Director of Compliance
- Mr. Aaron Howse, Compliance Analyst
- Ms. Bonnie Brillhart, Licensing and Complaints
- Contact Information
Principal
- Ms. Lisa Warnemuende, Director of Operations
- Ms. Mary Jones, President
- Mr. Kolby Teare, Compliance Analyst
- Ms. Jacquie Hair, Chief Compliance Officer
- Mr. Justin Taylor, Head of Operations
- Mr. Ron Horton, Director of Compliance
- Mr. Aaron Howse, Compliance Analyst
Customer Contact
- Ms. Lisa Warnemuende, Director of Operations
- Ms. Mary Jones, President
- Mr. Kolby Teare, Compliance Analyst
- Ms. Jacquie Hair, Chief Compliance Officer
- Mr. Justin Taylor, Head of Operations
- Mr. Ron Horton, Director of Compliance
- Mr. Aaron Howse, Compliance Analyst
- Ms. Bonnie Brillhart, Licensing and Complaints
- Additional Contact Information
Fax Numbers
- (760) 602-1209Primary Fax
Phone Numbers
- (866) 438-8372Other Phone
- (866) 337-2537Other Phone
Email Addresses
- Primary
- Sales
Website Addresses
- (760) 602-1209
Customer Complaints
464 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
08/22/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
Customer Reviews
212 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Joseph A
07/10/2024
EasyPay Finance Response
07/16/2024
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