ComplaintsforAutonation Hyundai Carlsbad
Car Dealers
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have a few complaints, but the main one is the service center not wanting to provide service under warranty.I've been there twice, and they keep sending me home without doing anything.Initial Complaint
08/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Feb ******* I took my 2011 Hyundai Equus for a warranty/recall part replacement. The same day the car was crashed involving 2 other cars. The car was taken to get repaired but I wasnt fixed to the point when it was brought in. It was in far worse condition. On July 29, ********************************************************************************************************* car part replaced since they never did. They made the situation very hostile. They began to threaten me and used two cars to block in the car I drove, basically keeping me a hostage. *** made a deal with the ** *********************. They valued my trade in at $4000, I made a deal for a used car. The bank didnt accept the interest rate and they came back with a higher rate and payment. I refused to continue the deal and wanted the dollar amount for the trade in as stated in the contract. They told me they can only give me $2000 or roll the $4000 to a different car. Now Im stuck with a car that I didnt want because I didnt want to do business with them and risking have a car repossessed.Initial Complaint
05/23/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I leased my vehicle from Hyundai of Carlsbad on 27 May 2024. I put ***** down on the car because I wanted the monthly payment to be as low as possible. The following Friday, I received a phone call from their finance person saying that I needed to come in and rework my lease because the financing company did not want the monthly payments below a certain amount. We agreed that $500 would be returned to me, and from the conversation, it seemed like they would give me a check overnight. It has been two weeks since I signed my new contract, and I have yet to see the money owed. The finance department never answered their phone the times I have called. I have left a voicemail with no reply. The sales manager has stopped replying to my status update requests.Initial Complaint
02/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
This dealership ran my credit without my signed authorization at approximately 11:45 a.m. (PST) in the morning on Sunday, February 11, 2024.Initial Complaint
01/11/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Purchasing a vehicle from Autonation Carlsbad Hyundai has been one of the worst customer experiences Ive ever had. We live out of state in ******* and found a vehicle at their dealership. We completed the purchase of the 2011 ***** XC60 on January 1,**** of which I have email proof of and a signed sales contract as well. My bank funded the loan on January 5, **** for the amount agreed-upon in our contract. I have confirmation from my bank that the funds were deposited to the dealerships account on January 5, ****. I have spoken multiple times to their finance Director, ***************************, who keeps telling me the funds are not there. One of the last conversations I had with ************** he said oh we always have problems with X** bank but we could provide you financing at the same interest rate. I told him we were not interested in financing through his dealership because we already have a loan, and the funds have already been provided to his dealership. His implication seems incredibly unethical and I perceived that this is standard practice at Auotnation Carlsbad Hyundai in order to make more money off of financing charges. Today January 9, ************************************************************************************************* to the finance department. I called back and was able to speak directly to ************** who was rude, childish, and unprofessional with me. In fact, he hung up on me! He would not connect me to the controller, *************************** to verify that their dealership has, in fact, received the money from my bank. We still do not have the vehicle we have paid for and no one at the dealership is doing anything to honor the contract we both signed. 1/9/24 finally received notice from *********************** sales manager that deal was processed and vehicle would ship 1/10/24. 1/11/24 vehicle has still not shipped and no one at the dealership has any answers. 1/11/24 called at 5:45pm and spoke with sales manager, *****, who had no answer to about delivery.Initial Complaint
07/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I dropped off my car for a parking brake repair on June 28. I was told that it could take a few days because they only have one EV technician. I heard nothing and asked my service person the status on the following Friday, June 30. I received a text stating that they "already told my husband it would be awhile." I called multiple times to try to talk to a manager or someone besides the service person. My husband and I both tried this, and were both told the manager would call back, and never did. We received one text only since then stating that they did not know when it would be ready and we could not get a loaner car. It is now July 11, we have no car, and cannot get a response from anyone. We have no idea what is going on and no one will even answer our calls or texts. If they cannot fix it, they need to send it out. We need our car back.Also, they are now called AutoNation Hyundai, not *** Baker.Initial Complaint
01/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My 2019 Hyundai Santa Fe turned ***** miles, it is painted ********************* self healing paint. I discovered a chip in the hood and in days it became really bad, water coming up under the paint and flaking off. I went to the dealer and the service manager told me that Hyundai is well aware of the paint problems with *** and Hyundai paint jobs being defective with only the white color. she advised me to get it painted and then file a reimbursement with corporate office. *************************** the service manager told me to file a case with Hyundai care, which I did. The case number is 20899114.The Internet is full of these same stories!! when I called Hyundai and spoke to a paint Specicalist ! The women told me that the car was out of Warranty. I told her that's not what the service manager said and that the Company knew of this problem since 2015 and still refuse to do anything about it causing people to file a BBB complaint! Plus my mag Wheels are delaminating and are defective too! The same corporate specialist told me they won't fix the wheels either! I am requesting that Hyundai HONOR THE WARRANTY! reimburse me the paint job, and replace or repaint my mag wheels. ****** told me that she has been fighting corporate about these issues and wheel delaminating for some time and they put her in-between the customers. like I said just ****** search hyundai White paint complaints and the internet is full of the same story over and over again!Initial Complaint
12/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We dropped our car off on 11/30/22 after having issues with our gas tank/gauge. We took it to the dealership because the car is still under warranty and that is where we bought the car. When I called the representative said that they were booking appointments 3 weeks out but that if I wanted it seen sooner that I can do a walk in drop off and that the current wait was 5-7 business days. On Monday afternoon, 12/12, I called after calling the previous week and left a message for our rep to call us back and sent a text massage and had not received a call back when I promised a return call first thing Monday morning, 12/12. I was able to talk to our rep that said our car was the very NEXT car to go to the shop on Monday afternoon and that we would receive the update NO LATER than Wednesday 12/14. We heard absolutely nothing, called several times on Thursday 12/15 but could not get anyone on the phone. Texted our rep again and got no response. Called again on Friday 12/16 and our car again was NEXT in line to go to the shop when we were told it was NEXT in line 5 days prior on 12/12! It is now 12/17 and still NOTHING!! We have lost three weeks of income because of being down our car and nothing has taken place as promised with no updates or outreach whatsoever from the dealership unless we seek out answers MULTIPLE TIMES. This is COMPLETELY UNACCEPTABLE.Initial Complaint
09/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My 2015 ***** had the sunroof shade repaired by this dealership under warranty about 2 years ago. It has failed and fallen down again about July 27th, 2022 with less than ****** miles on the car and no accident or any other reason for it's failure other than it not being repaired properly. Now the dealership is refusing to repair what should have been repaired properly the first time while they claim it's no longer under warranty. I have contacted Hyundai Corporate and filed a claim # ********. They still refuse to take care of this issue. I do real estate and my car is a necessity. This failure causes the shade to fall down in my face while driving. This creates a safety issue. I am looking into all options provided to me to get this corrected by Hyundai and at their expenses since it is no fault of mine. I desire the dealership to repair this issue properly and provide me a loaner car to use during the time of the repair so that I may continue to work.Initial Complaint
01/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased a new 2020 Hyundai ***************** From the date of purchase there has been a strong, unpleasant interior smell. Selling dealer said it was new car smell and would go away. It got worse. Baker Hyundai had it four times to try and remedy. There have been at lease two TSB's from Hyundai acknowledging the problem and suggesting remedies such as scrubbing headrests with detergent. Nothing works and each time the car is returned to Baker I am told there is a new detergent they are gong to try. The last time, I was told there was no longer a smell, even though the service manager acknowledged there was a smell but said it was simply the detergent used the last time it had been treated. The last time it had been treated was a month prior to this. I pointed this out to the service manager and that any detergent smell should have vanished in the month following its application. The service manager then told me to contact Hyundai's customer service department, which I did on November 22, 2021. It's been over two months and I have no response.The vehicle has also been to Baker twice for a rattling seat - loose in its frame. The service manager acknowledged the issue, but said nothing could be done until he could test seats in other vehicles of the same model to see if this was a "normal" issue and that it would take a couple of weeks to find a comparison vehicle. I pointed out that the issue arose after a year of use, but he wanted to compare. Again, it has been over two months and I have had no response.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
13 total complaints in the last 3 years.
6 complaints closed in the last 12 months.