ComplaintsforPremier Kia Carlsbad
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Complaint Details
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Initial Complaint
07/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Our 2016 Kia ******** originally had its check engine light come on in October of 2023. We made made an appointment to take the car in because it was also do for its quarterly service (oil change), in the meantime a family member ran a diagnostic code (P0018), when we brought the vehicle in for it's original service date on 10/6/2023 and made the service department aware in which it states on work order *****, and states they retrieved the code as well, but stated it was faulty and did not further investigate, they reset the system to remove the code. When the vehicle was returned to us, the check engine light was back on within days. We were not able to take the care back into the dealership until the first week of November. See work order ***** that states they pulled the same code again, P0018. We were told they ran further diagnostic review, the car was fine and they "reset" the computer system and the check engine light should be off. When the car was retuned to us again the check engine light was back on and the dealership had it from 11/22/23-12/1/23 again with the same code P0018. Days after we received it back in December 2023 it was back in the dealership with the same code P0018 until February 2nd, 2024. Each time we received the car back we were told the issue was resolved and the code was cleared. On Friday May 31, 2024 our car broke down this time, check engine light flashing and had to tow it in. Dealership told us it had the same diagnostic code P0018. They still have our car. We have been told several different stories, I have requested proof it is not a lemon and we can not get any valid information from the dealership. We do not feel comfortable receiving our car back yet again and being told it was fixed.Initial Complaint
03/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took my vehicle to be serviced at Premier *** of Carlsbad on 3/19/24 and I agreed and authorized the repair of the timing cover reseal/oil pan reseal/valve cover gasket replacement to be completed by 3/21/23 or at latest 3/22/24. I was to be called by Thursday or Friday to be advised on my vehicle progress. I did not receive a call Thursday or Friday. I attempted to call the number on the print out I received from Premier *** of Carlsbad however the phone number on the paperwork is incorrect. I did find the direct number for the ********************** online and left a voicemail on 3/23/24 as my call was not answered. No one returned my call. On Monday 3/25/24 I called Premier *** of Carlsbad again to attempt to reach a service tech for a status on my vehicle. I spoke with ****** whom advised me that the service advisor in charge of my vehicle was out for the day so she would contact me with a follow up. She returned my call later that same day to notify me that the reseal was complete however now they found that the alternator was not working. This was not previously mentioned and I requested a call back from a manager to discuss the new found issue. ****** returned my call to notify me that the service manager **** was busy walking around so he was not going to return by call but she had an estimate for the new parts needed for my vehicle. She did let me know that if I wanted to drive my car out of the dealer without this part my car would stall and not drive. I again requested to have the other manager ****** contact me to further discuss this matter to which I have not received a call from yet. I did receive a follow up call from my service tech ********* whom also advised me of the new part needed. I again requested to have ****** contact me as I was feeling uncomfortable with the new found added charges and needed clarification as to why I was not contacted prior to the repairs being made if new problems were found.
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.