ComplaintsforThe Good Feet Store

• Initial Complaint

  07/13/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  The purchase receipt misleadingly gives the impression that that only footwear and cushion purchases are nonrefundable. For this reason, I kept the footwear that I bought as part of this package, as well as the one pair of insole cushions that I used when I tried the arch supports on in their store.When I returned, unused, their outrageously priced arch supports, socks and cushions just two days after buying them, I was informed that the best they could do was to offer a store credit! In addition, every single item that I returned was credited back to me at a lower price than I paid. They also did not give me any return credit for two of the pairs of socks that I brought back. I didn't even realize that until I got home and reviewed the receipt. In total, the store credit they provided me for the items that I returned was $69.54 less than what I paid for these same items. I would like a refund back to my credit card for the full amount that I paid for the items that were returned. I will happily return the store credit voucher that they gave me.

  

  Business response

  07/19/2024

  Customer was refunded 7/13/2024 - Resolved - Closed

  Customer response

  07/22/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  05/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went into The Good Feet Store on May 5, 2024 @1656 to find some relief from heel pain I've been experiencing. I purchased their "system package" because the insoles are not sold separately so therefore needed to purchase as a package. This included a total of four insoles, support sleeves, arch activators and a few velcro's for a total of $2,045.58. The first day I wore the insole as instructed for 30 minutes, day two I increased my time in them by 30 mins (as instructed) by the evening of the second day I couldn't bear any weight on my left ankle and had serve pain in my right foot. On the third day I woke up to an inflamed ankle and couldn't walk. This product resulted in more pain than what I came in with. Friday May 3, 2024 I went to the ************ I now have an appointment with a podiatrist next week. The same day I returned to the Good Feet Store, I expressed my concern/ new onset of pain to the store manger who refitted me into a lower arch insole termed "training wheels" to wear anytime, all day while I recover from my ankle injury. It is exactly 7 days (5/10/24) later and I am still unable to bear weight on my left ankle/foot. I returned to the store (5/10/24) the store manger was not available so another team member assisted me. I requested a refund, and the associate insisted I be refitted again. I'm fearful to experience any more pain than I'm already in. I expressed my need for only wanting a refund issued and was denied, but store credit in the amount of $2,045.58. I've had to call out of work for two weekends now due to this issue, urgent care bill and upcoming appointments regarding my ankle, on top of the $2,045.58 charge. In addition the store manager who assisted me neglected to inform me that all sales are final. I am in worst shape than what I went in with. Zero stars.

  Customer response

  05/14/2024

  ***************
  Unit 127
  ****************
  *************

  

  Business response

  05/23/2024

  Customer has been reached out to and is waiting to hear what her PT instructs her of. The store is waiting until then for any necessary steps to help resolve.  

• Initial Complaint

  04/22/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was told that I had ************************************************************************************************************************************************************************************* any issues before. My orthopedist says nit good idea to use since should not wear my other inserts with these orthotics at the same time like the salesperson said would be no problem as if he had a license as a health practitioner

  Customer response

  04/23/2024

  Good feet store 

  ************

  *******************************************

  suite 603

  san Diego *********

  

  Business response

  05/02/2024

  Customer had discussion with ********************** he made purchase from. Based on the information; Good Feet carries a No Refund policy, stated on sales receipt and explained at the time of purchase however the store offered to accept back items not worn, and would receive a refund for $1029. However customer refused to offer. Said he wanted full refund.

  The offer of refunding non used/worn product for $1029. still stands through end of May 2024

  Customer response

  05/15/2024

  Somehow my response got lost as I accepted the offer on your portal on Friday May 3 since that was the same offer ***** offered originally in store and I called and left message with her. I did but receive call back by the 8th and had been 5 days at that point and the manager ***** said she never told me that in store and knew nothing about any of this. Im waiting for a call back today after she researches the situation she stated. Thank you for BBB reply and help as this business continues to verbally seem dishonest.

  

  Business response

  05/15/2024

  Our policy and offer stands as is however if Mr **** is able to provide documentation from his physician stating his claim his physician is telling him not to wear, this would be helpful. 

  Good Feet is a retail arch support store. We are not medical, nor do we state we are. We educated our customers on what our supports are designed to provide. We then size our customers up for the fitting of our prefabricated supports. 

  Our customers are under no obligation to make a purchase, and sign/initial the receipt stating the store policy. 

  Customer response

  05/15/2024

  Im not going back out to ******** again and jumping through more hoops. I believe I have permanent knee damage as its been aninth and still in pain and have never experienced or complained about previous knee pain to my orthopedist who recommended I not wear the inserts anymore. If they dont wish to follow through then I will continue the credit card dispute and warn others through yelp and ****** reviews that was lied to on multiple occasions throughout this process. Thank you 

• Initial Complaint

  12/03/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 11-18-23 we visited The Good Feet Store in ******* while visiting daughter. She told us a new Good Feet Store opened up near them. My dr recommended getting a new pair of sneakers due to pain in my knee, shin and hip. My husband needed a new pair also and thought this was a good idea. He has an arthritis pain in right foot. we went there and were quickly put into larger shoes than what we were used to with new inserts and arches. They felt reasonably good so we thought this might work. We were presented with a family system plan totaling over $4000 (1$4006,51) *****, our sales person explained quickly we could go on a payment plan that carried no interest with a third party. (We were never told that there were no returns and that all sales were final.) They had no shoes my size and would have to special order them for me. I would get them in **** days in the mail. Because my husband wanted to do the system together we decided to wait for my shoes to be shipped before we both got started. After we got home, my leg problems got worse.The Xrays revealed the problem lies not with having incorrect arches in my shoes but it is a back issue that will require treatment, exercise program, etc. We reached out to the Good Feet store in *****, ** (near **) on ***** to tell her we wanted to return the arches and shoes (both are still in initial packaging and have not been used). They explained they do not do returns or refunds. It is stated at bottom of receipt. Nowhere in the store did it state this. Not by register/near it. We were never told this when we made the purchase. She told us to contact the store that we made the purchase in. When we reached out to *****,(*******************) she told ** in no uncertain terms that she does not do returns or refunds. It is on the receipt. The fact that the doctor had found out the issue and that we had never used the product did not matter. NO RETURNS. FINAL. address for store: **************************************************************** ************

  

  Business response

  12/15/2023

  The ****** location has made several attempts via phone calls to invite ***** in for a refund. Last message left was on 12/14/2023. Refund approved by *****************************

• Initial Complaint

  11/03/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  8/17/2023 purchased arch supports was told this would improve my foot and leg pain it only caused more pain after following the instructions for 7 weeks I could no longer endure the pain the supports were causing I could not do my current days work wearing the arch supports. once I discontinued the use of the arch supports my pain went away. I was told I could not get a refund or return these items because they were considered medical devices. I do not believe anyone working in the store has a medical degree to prescribe what is needed to be considered a medical device.

  

  Business response

  07/22/2024

  *************************.was contacted on Nov 7th and offered refund.

  
  

  Customer response

  07/22/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I have received a refiund from the business for the product.  I consider this  complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  11/01/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Date of transaction – 10.29.23 The amount paid to business - $********. What was committed to provide you – The sales staff stated that these arch supports would work in all of my shoes. He gave me a shoe size that was too big and told me I was wearing the wrong size, I wear a 5 and he gave me a 5.5. They didn’t have the product in my shoe size which is why I think they sold me a size too big. What the nature of the dispute is – These arches do not fit into any of shoes because they are meant for a women’s shoe size 5.5 and I wear a women’s shoe size 5. The arches only work in the shoes the sales staff sold me and those shoes are too big for me. Whether or not the business has tried to resolve the problem – No

  

  Business response

  11/09/2023

  The ******* ****** location where purchase was made had reached out to **** between the week of Oct 30 - Nov 3rd. **** mentioned her unhappiness and seemed confused about how the supports, shoe and cushions were measured and size. *****, her consultant tried to explain how it worked but she continued to cut me off with no direction. **** and the associate game to an agreement that they'd make an appointment to get her the size supports and information she needed, but she didn’t know when she’d be able to come in. She then said she’d call back with a date she’d be able to come into the store.

  Since this conversation, the store associate has reached back out leaving messages on Nov 6th and on Nov 8th and is awaiting a return call from Sara to assist her n a resolution. 

  

  Business response

  12/11/2023

  The store as well as myself have made attempts calling Sara requesting she contact us so we could assist her in a resolution however she has not called back or responded to our calls. Please have her contact the store: ************ asking for Patrina the manager or she can contact Customer Care, ***** ******** at ************ ex ****.

  Customer response

  12/12/2023

  I have not received any calls from them, at least according to my call logs.  I will attempt to contact the 800 number provided.

• Initial Complaint

  10/11/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Sold product beyond what was needed for foot arch support untruful about what was being sold under the wording of saying theses come with arch support when ***** the second lady I spoke with said they make the choice for what is best for you.The Step2:Maintainers Step3:arelaxers cost $****** each=$******. Three super athletic antim sa-antimicro 2M and 1M which are In soul for shoes that have insoul you are told they come with supports not that theycost extra. You are told to take your out of your shoes and replace them with Good Feet insoul cost $***** each=$*****. Plus 3@*****=***** a total of $******* was created in billing under false sale taxicted. I needed Good feet arch support,but not be mislead in the truth about what I was being given and buying and why I was given items with service. If I was told the truth I would have turn down buying all the items listed above as I did when it came to the $****** shoes.All I needed was one pair of arch support to Strengtheners for $****** to realign my feet.My feet megerment was take in my socks so I put the arch support inside my socks against my feet skin. I would like to keep Step1: but return the rest.

  

  Business response

  10/30/2023

  ************************* has been contacted and Good Feet agreed to refund specific products her son will be returning to the ******* ****** Good Feet Store before end of November 2023. She will be refund by same method of payment purchase was made through which is **** ******. 

  ***** ********  - ***************** **********************.

  Customer response

  11/22/2023

  We all need to get on the same page. 
  I never applied for **** ****** 
  I have not reported any card stolen or lost to **** ******.
  I have not requested another card be sent to me
  
  I went into the Good Feet Store and the salesman named ***** sold me some arch supports. ***** texted three texts to my cell phone. I was under the impression that he was just checking to make sure I owned the phone and was who I said I was. As the text came on my phone Aidan said I did not need to answer them as he sent the three texts to me. All three texts are within a minute of each other. I did not fill out any application for credit cards nor did I fill out an application for **** ****** at any time while I was in the Good Feet Store. All the business I was doing with Aidan was for the Good Feet Store only. No one nor Aidan told me anything about **** ******* I was told that Good Feed would allow me to pay the bill over eighteen months  so I paid $****** on the balance and said ok to the balance being paid over the next eighteen months.
  
  Later I got a Credit card in the mail for medical service. I took it to my care team and was told to put it in the trash because it was not theirs.  Later I found out that the Good Feet store and **** ****** were connected using my name and I contacted the BBB and **** ****** Company  about FRAUD.
  
  I told a woman that I would have my son in *****. to return the other items by the end of  November but he is in the Marines and has been deployed so I am not able to reach him. 
  If any of you that are receiving this email has an address I can send the items to you and send it to me. 
  

  
  

  

  Business response

  12/20/2023

  Hello ******,
  
  It has been brought to my attention you are requesting me to email you with the address of where you need to send your arch supports back for a refund. Please send them to: 
  
  The Good Feet Store
  **** ******* ****** ** *** *** *** ****** ** *****
  Attn: ******* *****
  
  Your original complaint/request was made in Oct 2023. We have been in communication with you several times regarding the return of the product since you are in **. Your refund has been approved and is your responsibility to return product no later than Jan 19th, 2024. If product is not received by then, the refund offer will no longer be valid.
  
  Kind regards,
  ***** **************** 

  Customer response

  12/23/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  ****** ******
  
   
  

• Initial Complaint

  10/05/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Transaction was made 8/30/2023 for ******* at the Good Feet Store in ********, ****. I was told that there was no trial period to see if these inserts were actually going to alleviate my pain, so they told me to apply for credit as a "loophole." After I wore for a week following their 3-step plan, my feet were getting more painful that I could not keep following the plan. I went to return them and they informed me that it was exchange only but I am incredibly dissatisfied with the product and I don't want to try anything else as my feet are aching more than what they promised. This tactic is very predatory and customers should be warned.

  

  Business response

  10/04/2023

  Can you please move this complaint from ** to ********* ** Chapter?

   

  Thank you

   

  ******************************************************* | Dir. Customer Service

  Good Feet Worldwide | *********

  5923 *********************** | ********, ** 92008

  o ************** | f **************

  e *********************************** | w goodfeet.com

  

  

  Business response

  10/12/2023

  ****** originally purchased on 8/30/2023. Standard Good Feet policy is 60 day resize/exchange, no refunds, and is stated on the sales receipt. As part of our commitment to our customers, we follow up with them via follow up calls to see how they are doing. Making sure they are receiving the results and benefits they came in to get. If they are having issues, we invite them back in to see what is going on and help resolve. On 9/26/2023, we worked with ****** and were able to come to a suitable resolution and address all of his concerns. This situation has been resolved. Thank you. 

• Initial Complaint

  09/15/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On July 18th 2023 my mother and I purchased shoe inserts from The Good Feet Store in ********. Total amount was over $4000.00. We were presented with a system of 3 sets of inserts each. I asked the sales associate, before our transaction was complete, if it was possible to only purchase 1 set of inserts each (I knew that we would not require or use the other 2 sets). I was told "no" that is how it's sold. So I completed my purchase. On the receipt they stamped a stamp that said " No Refunds" which we were asked to initial. About 1 week later I was reading reviews from people who had only purchased 1 or 2 sets. So I contacted their corporate office to ask why I was told what I was told. They forwarded my concern to the manager of the store I made my purchase at. I received a call from the manager and he said that that is the only way it is sold. I asked him if he stood by what he just said to me and he said yes. I told him about the reviews I saw and he said they must be old reviews. So I went to their website, again, to try and find what their policies are. I found none. What I did find was at least 7 reviews saying they only purchased 1 or 2 sets of inserts. So I emailed them asking for someone to communicate with me to possibly resolve my issue. I have sent a total of 21 emails. I have received 3 responses. 2 were to ask me , for the location of my purchase and the third was to reiterate what their product can do for their customers. My most recent emails were to ask if they offer any alternative dispute resolution mechanisms such as arbitration or mediation. My emails span from August 12,2023 to most recently Sept 11th,2023. The last communication was the phone call on August 30th,2023. Now I have left a positive review because I think the product is excellent and the total amount paid did include 4 pairs of shoes socks, etc. My problem is I was lied to which resulted in my spending about $ ******* more then I had to. And there are absolutely no policies on the receipt or their web site.

  

  Business response

  10/10/2023

  ************************ made a purchase from Good Feet with her mother on July 17th. Posted a Positive Review about the service and products purchased however shortly after that, she requested to return several of the supports due to comments made on social media of customers purchasing individual supports. ************************ was explained that Good Feet arch supports are sold as a System however she continued to press to return several of them for a refund. ************************ continued to press for a refund on specific supports, which was approved allowing her to return the supports to an area store other than the store she made her purchase from. ************************ was issued a refund on products she was requesting to return on Sept 26th. Therefore, this complaint is now closed. 

  Thank you.

• Initial Complaint

  08/29/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went to the Good Feet Store 5/8/23 after hearing numerous ads proclaiming the benefits of their insoles. I had been struggling with sciatica for a few months and was hoping for the helpful benefits they proclaimed. The sales pitch was very good and now after reading other complaints I am seeing many people hear the same. The insoles are NOT specific to individuals and NO WAY are they worth $1649 which was the least expensive package I needed.I am embarrassed to admit was suckered into this deal with no way of returning something that did nothing to improve my pain or put that pep in my step, although I did use the inserts as directed increasing in increments. Follow up from ****** the associate, was one message left inquiring of the proposed benefits. I returned the call a number of times. All in all the product is NOT worth what is charged and I feel like they take the money and disappear. This is NOT a good business protocol and I will NEVER recommend this place to anyone! I cringe when I see their commercials. The good feet store could be profitable and successful they followed reasonable sales and put the customers satisfaction first. Instead they take advantage of customers. The money I wasted could have paid for legitimate care! *** disappointed!

  Customer response

  08/25/2023

  The address of the Good Feet store I went to:

  1945 *************

  suite 9

  ******** **, 18519

  

  Business response

  10/19/2023

  Customer issued refund on 10/17/2023. Complaint Resolved and Closed.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩