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Complaint Details
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Initial Complaint
02/15/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
1/8/22: Boundery confirms order #B101289 in the amount of $11.82 1/10/22: "Your order has just been shipped."1/20/22: "Order #B101289 has been picked up by the local carrier and is in transit for delivery." Tracking info is supplied.1/30/22: ***** from Boundery responds to my earlier email inquiry re delivery, apologizes for the delay and tells me that the order is "en route".2/3/22: I respond to *****'s email, advise her that it's been nearly a month since the order was placed and ask if delivery usually takes this long. I also ask her if I need to file a claim. No response.2/7/22: I call Boundery's ********************** at ************** and left a message inquiring about the status of delivery. No response.2/14/22: I email ***** again and ask her to stop ignoring me. I tell her that the tracking number no longer exists. No response.
Business response
07/29/2022
We apologize if the customer did not receive their delivery. It is possible that it was mis-delivered, lost in transit or may have been taken from the customers' door after delivery. We stand behind our products and services and would like to resolve this issue fo the customer. I have reached out to our warehouse to see if we have another unit in inventory that they can re-ship at no additional cost to the customer.Customer response
08/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I have received the product, and consider this matter resolved.Thank you, BBB, for your assistance.
***********************
Initial Complaint
12/09/2021
- Complaint Type:
- Order Issues
- Status:
- Resolved
This company, doing business as "*** Households", has been repeatedly sending SMS advertisements to my cellphone, even though it is on the Federal Do Not Call list, and I have requested them to stop many times. The ads contain information about "Assurance" auto insurance. I contacted Assurance, which investigated the origins of the texts, and let me know who was sending them. AD4 does not have permission or authorization to be sending any ads regarding "Assurance". I will need to speak to the company's attorney or legal representation to resolve this matter; NO other resolution will be accepted. ALSO, I recommend Ad4 reach out to Assurance, and rectify with them as well. Failure to comply with my request will result in significant legal action being taken against AD4.Business response
12/18/2021
A4D is committed to excellence. A4D has never done business as *** Households and specifically denies this individual's allegations. We have discussed with this individual and this matter is resolved.Customer response
12/18/2021
This matter is resolved completely, and should be considered closed.
Regards,
*********************
Initial Complaint
10/18/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Oct 11 I received my package of 8 Boundery ebulbs. I immediately followed directions and tried to use the bulb as advertised. It would not work. The next day I tried a different bulb.. it would not work. I called a friend who also had the same ebulbs to come to my house to see if I was doing ANYTHING wrong. She stayed the 6 hours that the package said to charge yet a different bulb and it WOULD NOT WORK. Ive written 8 emails requesting the ****** label and requesting my debit card be refunded. The only answer I got was a standard letter sent to ALL recipients about their return policy. I saw one email that marked my complaint as RESOLVED. its far from resolved. I spent $110 on these rip off bulbs and cant get the courtesy of a written response.Business response
10/19/2021
Vanasa,
Please accept our sincere apologies for the item not working as intended. I have researched your order and show that our customer service team is still working to resolve it. The last message received from you was right before your message to the BBB.
In order to expedite this for you, we have issued a full refund for your order as requested. Please allow 3-5 business days for this to appear on your original payment method.
Again, we apologize for any inconvenience that this may have caused you and hope you consider ordering from us again in the future.
Kind regards,
Boundery Customer CareCustomer response
10/20/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.